Desktop Support Specialist
Hello, my name is Thomas Gillitzer and I am a Recruiter with The Fountain Group. We are a national staffing firm and are currently seeking a Desktop Support Specialist for a prominent client of ours. This position is located in Manhattan, NY. Details for the position are as follows:
Job Description:
- IT Desktop Specialist who will be responsible for providing IT support onsite and over the phone for all company locations.
- Troubleshoot hardware and software issues courteously and expeditiously
- Answer and appropriately handle incoming customer support requests via phone, ServiceNow, e-mail, and in-person requests.
- Document, track and monitor all problem/resolution activity in the tracking system to ensure a timely resolution
- Install basic PC software applications (MS Office, Citrix, etc)
- Stage and configure new and existing desktops/laptops/peripherals
- Act as first and second level support for computer upgrades and installations
- Assist in hardware and software asset management and hardware warranty repair process
- Must be proficient in PC and MAC.
If you are interested in hearing more about the position please respond to this posting with your resume attached or contact me at [email protected]
Hello, my name is Thomas Gillitzer and I am a Recruiter with The Fountain Group. We are a national staffing firm and are currently seeking a Desktop Support Specialist for a prominent client of ours. This position is located in Manhattan, NY. Details for the position are as follows:
Job Description:
- IT Desktop Specialist who will be responsible for providing IT support onsite and over the phone for all company locations.
- Troubleshoot hardware and software issues courteously and expeditiously
- Answer and appropriately handle incoming customer support requests via phone, ServiceNow, e-mail, and in-person requests.
- Document, track and monitor all problem/resolution activity in the tracking system to ensure a timely resolution
- Install basic PC software applications (MS Office, Citrix, etc)
- Stage and configure new and existing desktops/laptops/peripherals
- Act as first and second level support for computer upgrades and installations
- Assist in hardware and software asset management and hardware warranty repair process
- Must be proficient in PC and MAC.
If you are interested in hearing more about the position please respond to this posting with your resume attached or contact me at [email protected]