Epicareer Might not Working Properly
Learn More

Desktop Support Specialist

Salary undisclosed

Checking job availability...

Original
Simplified

Hello, my name is Thomas Gillitzer and I am a Recruiter with The Fountain Group. We are a national staffing firm and are currently seeking a ­­­­­­­­ Desktop Support Specialist for a prominent client of ours. This position is located in ­­ Manhattan, NY. Details for the position are as follows:

Job Description:

  • IT Desktop Specialist who will be responsible for providing IT support onsite and over the phone for all company locations.
  • Troubleshoot hardware and software issues courteously and expeditiously
  • Answer and appropriately handle incoming customer support requests via phone, ServiceNow, e-mail, and in-person requests.
  • Document, track and monitor all problem/resolution activity in the tracking system to ensure a timely resolution
  • Install basic PC software applications (MS Office, Citrix, etc)
  • Stage and configure new and existing desktops/laptops/peripherals
  • Act as first and second level support for computer upgrades and installations
  • Assist in hardware and software asset management and hardware warranty repair process
  • Must be proficient in PC and MAC.

If you are interested in hearing more about the position please respond to this posting with your resume attached or contact me at [email protected]

Hello, my name is Thomas Gillitzer and I am a Recruiter with The Fountain Group. We are a national staffing firm and are currently seeking a ­­­­­­­­ Desktop Support Specialist for a prominent client of ours. This position is located in ­­ Manhattan, NY. Details for the position are as follows:

Job Description:

  • IT Desktop Specialist who will be responsible for providing IT support onsite and over the phone for all company locations.
  • Troubleshoot hardware and software issues courteously and expeditiously
  • Answer and appropriately handle incoming customer support requests via phone, ServiceNow, e-mail, and in-person requests.
  • Document, track and monitor all problem/resolution activity in the tracking system to ensure a timely resolution
  • Install basic PC software applications (MS Office, Citrix, etc)
  • Stage and configure new and existing desktops/laptops/peripherals
  • Act as first and second level support for computer upgrades and installations
  • Assist in hardware and software asset management and hardware warranty repair process
  • Must be proficient in PC and MAC.

If you are interested in hearing more about the position please respond to this posting with your resume attached or contact me at [email protected]