Data, Analytics, & Visualizations Division - Cloud Administrator - Entry Level
Position Title: Cloud Support Analyst (AWS)
Position Overview:
- As a Cloud Support Analyst specializing in AWS, you will be essential in ensuring the efficient operation of our AWS cloud services.
- You will serve as the first point of contact for customers facing issues with AWS infrastructure and applications.
- This position requires strong technical expertise, excellent communication skills, and a customer-centric approach.
Key Responsibilities:
- Technical Support: Provide tier 1 and tier 2 support for AWS-related incidents and requests, troubleshooting issues within the AWS ecosystem.
- Issue Resolution: Analyze and diagnose problems, implementing effective solutions promptly while maintaining high levels of customer satisfaction.
- Script Development: Create and maintain script-based solutions (using tools like Python, Bash, or AWS CLI) for automating infrastructure provisioning and management tasks.
- Documentation: Maintain accurate records of support requests, solutions, and relevant technical documentation to enhance the knowledge base.
- Customer Interaction: Communicate effectively with customers, understanding their needs and providing clear updates throughout the support process.
- Collaboration: Work closely with architecture and application support teams to escalate and resolve complex issues, contributing to overall service improvement.
- Monitoring and Reporting: Monitor AWS systems for performance, reliability, and security, reporting any anomalies or trends to management.
Qualifications:
- Education: Bachelor's degree in Computer Science, Information Technology, or a related field; a Master's degree is preferred.
- Experience: 1-3 years of experience in technical support, preferably in an AWS environment.
- Technical Skills: Proficiency in AWS services (e.g., EC2, S3, SQS), understanding of networking concepts, and troubleshooting methodologies specific to AWS. Experience with scripting languages (e.g., Python, Bash) for automation.
- Soft Skills: Excellent communication skills, both written and verbal; strong analytical and problem-solving abilities; and a customer-focused attitude.
- Training: AWS Cloud Practitioner Essentials or other relevant AWS training are a plus.
Skill
Required / Desired
Required Years of
experience
Experience in a professional office environment
Required
2
Experience developing IT infrastructure reports
Required
3
Development of script-based solutions for infrastructure provisioning and automation
Required
4
Resolving ITSM ticketing at a tier-2 level
Required
3
Producing internal operations documentation
Required
3
Deploying PaaS within public cloud space
Required
2
Project management skills and knowledge in project management and related methodologies
Required
1
Bachelor's degree within an information technology Focus
Required
1
Master's degree within an information technology Focus
Preferred
1
Identity management and role-based access control Administration
Required
1
Position Title: Cloud Support Analyst (AWS)
Position Overview:
- As a Cloud Support Analyst specializing in AWS, you will be essential in ensuring the efficient operation of our AWS cloud services.
- You will serve as the first point of contact for customers facing issues with AWS infrastructure and applications.
- This position requires strong technical expertise, excellent communication skills, and a customer-centric approach.
Key Responsibilities:
- Technical Support: Provide tier 1 and tier 2 support for AWS-related incidents and requests, troubleshooting issues within the AWS ecosystem.
- Issue Resolution: Analyze and diagnose problems, implementing effective solutions promptly while maintaining high levels of customer satisfaction.
- Script Development: Create and maintain script-based solutions (using tools like Python, Bash, or AWS CLI) for automating infrastructure provisioning and management tasks.
- Documentation: Maintain accurate records of support requests, solutions, and relevant technical documentation to enhance the knowledge base.
- Customer Interaction: Communicate effectively with customers, understanding their needs and providing clear updates throughout the support process.
- Collaboration: Work closely with architecture and application support teams to escalate and resolve complex issues, contributing to overall service improvement.
- Monitoring and Reporting: Monitor AWS systems for performance, reliability, and security, reporting any anomalies or trends to management.
Qualifications:
- Education: Bachelor's degree in Computer Science, Information Technology, or a related field; a Master's degree is preferred.
- Experience: 1-3 years of experience in technical support, preferably in an AWS environment.
- Technical Skills: Proficiency in AWS services (e.g., EC2, S3, SQS), understanding of networking concepts, and troubleshooting methodologies specific to AWS. Experience with scripting languages (e.g., Python, Bash) for automation.
- Soft Skills: Excellent communication skills, both written and verbal; strong analytical and problem-solving abilities; and a customer-focused attitude.
- Training: AWS Cloud Practitioner Essentials or other relevant AWS training are a plus.
Skill
Required / Desired
Required Years of
experience
Experience in a professional office environment
Required
2
Experience developing IT infrastructure reports
Required
3
Development of script-based solutions for infrastructure provisioning and automation
Required
4
Resolving ITSM ticketing at a tier-2 level
Required
3
Producing internal operations documentation
Required
3
Deploying PaaS within public cloud space
Required
2
Project management skills and knowledge in project management and related methodologies
Required
1
Bachelor's degree within an information technology Focus
Required
1
Master's degree within an information technology Focus
Preferred
1
Identity management and role-based access control Administration
Required
1