System Administrator Onsite
Experience with maintaining troubleshooting a wide variety of systems and networks, including high volume or high availability systems.
Performing inventory functions to include managing pagers and turn-ins including performing media sanitization, disposal and/or turn in of equipment.
Utilizing Microsoft System Center Operations Manager (SCOM) and SCOM tools to troubleshoot performance issues and deploy software packages, to include Scripting, McAfee, and other VA standard tools.
Communicating directly with customers on site to diagnose and resolve customer related hardware/software issues utilizing the Service Now tool. Track and document all system changes, problems, issues, and work tasks within Service Now.
Knowledge of debugging protocols and processes
Experience with maintaining troubleshooting a wide variety of systems and networks, including high volume or high availability systems.
Performing inventory functions to include managing pagers and turn-ins including performing media sanitization, disposal and/or turn in of equipment.
Utilizing Microsoft System Center Operations Manager (SCOM) and SCOM tools to troubleshoot performance issues and deploy software packages, to include Scripting, McAfee, and other VA standard tools.
Communicating directly with customers on site to diagnose and resolve customer related hardware/software issues utilizing the Service Now tool. Track and document all system changes, problems, issues, and work tasks within Service Now.
Knowledge of debugging protocols and processes