Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Jobs or company...

Technical Support Specialist

Salary undisclosed
Checking job availability...
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Simplified

About The Role

Our client is seeking a Technical Support Specialist to diagnose and resolve complex technical issues while providing clear, actionable troubleshooting steps. This role plays a key part in translating customer feedback into meaningful documentation for Product and Engineering teams, ensuring a seamless customer experience.

Responsibilities

  • Respond to and engage with qualified customer inquiries escalated from frontline support, bookkeeping, accounting, and tax teams across various channels.
  • Provide live phone or video call support for customers requiring urgent assistance.
  • Analyze, document, and escalate bugs and feature requests to Product & Engineering teams.
  • Collaborate with Engineering & Product teams and integration partners to resolve reported technical issues efficiently.
  • Serve as a technical resource and quality assurance checkpoint for escalations within Customer Support and Customer Enablement teams.
  • Develop and maintain internal and customer-facing technical documentation in collaboration with the Knowledge Management team.
  • Assist with quality assurance testing for new features and support training initiatives for product releases.

Qualifications

  • Strong written and verbal communication skills.
  • Experience providing quality assurance for escalated customer requests and bug reports.
  • Proven technical support experience, ideally in an early-stage SaaS B2B environment with a fast-paced development cycle.
  • Ability to quickly learn and navigate a complex product while discovering creative solutions for customer issues.
  • Hands-on experience troubleshooting technical issues and documenting replication steps for Engineering & Product teams.
  • Knowledge of best practices for troubleshooting web applications and API integrations (e.g., REST, SOAP, GraphQL).
  • Experience supporting integrations with platforms such as Plaid, Stripe, or similar services.

Compensation:

$30 - $35 per hour

About The Role

Our client is seeking a Technical Support Specialist to diagnose and resolve complex technical issues while providing clear, actionable troubleshooting steps. This role plays a key part in translating customer feedback into meaningful documentation for Product and Engineering teams, ensuring a seamless customer experience.

Responsibilities

  • Respond to and engage with qualified customer inquiries escalated from frontline support, bookkeeping, accounting, and tax teams across various channels.
  • Provide live phone or video call support for customers requiring urgent assistance.
  • Analyze, document, and escalate bugs and feature requests to Product & Engineering teams.
  • Collaborate with Engineering & Product teams and integration partners to resolve reported technical issues efficiently.
  • Serve as a technical resource and quality assurance checkpoint for escalations within Customer Support and Customer Enablement teams.
  • Develop and maintain internal and customer-facing technical documentation in collaboration with the Knowledge Management team.
  • Assist with quality assurance testing for new features and support training initiatives for product releases.

Qualifications

  • Strong written and verbal communication skills.
  • Experience providing quality assurance for escalated customer requests and bug reports.
  • Proven technical support experience, ideally in an early-stage SaaS B2B environment with a fast-paced development cycle.
  • Ability to quickly learn and navigate a complex product while discovering creative solutions for customer issues.
  • Hands-on experience troubleshooting technical issues and documenting replication steps for Engineering & Product teams.
  • Knowledge of best practices for troubleshooting web applications and API integrations (e.g., REST, SOAP, GraphQL).
  • Experience supporting integrations with platforms such as Plaid, Stripe, or similar services.

Compensation:

$30 - $35 per hour