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Role: Desktop Engineer
Location: Bay Area, CA
Must have 5 - 10 Years of Experience
Must Have:
- Intune experience including package creation, patching, and autopilot.
- Powershell Skills
- Group Policy Objects (GPO) experience
- Great customer service skills & juggle multiple tasks at a time
Nice to Have:
- JAMF experience is a big plus
More focused on Day to Day which will include:
- Tickets
- Patch remediation
- Software deployment and packaging
Job Description:
The Systems Engineer Desktop Engineering is an experienced systems engineer responsible for managing and supporting the company's Windows desktop environments via Intune and co-management with Microsoft Systems Center Configuration Manager (SCCM), and for supporting macOS with JAMF. This role will provide operational support, customer engagement, and continual service improvement of Delta Dentals desktop environments and applications portfolios. This person will provide business-facing support and conduct business requirements analysis to deliver capabilities and technology integrations across platforms for greater employee effectiveness. This person will improve upon existing employee engagement models, build upon ITSM processes for incident management, request management, and release management, and will continuously build more connected and interoperable platforms while planning, building, and implementing the Workplace Engineering technology roadmap.
The candidate will have extensive hands-on experience patching, updating, and managing Windows computers with SCCM and Intune, and has some experience with macOS computers and JAMF. The candidate has a good understanding of Group Policy Objects (GPO), Active Directory, and Azure Active Directory. This person is fluently familiar with desktop engineering best practices, and escalated customer support for Windows and macOS computers and operating systems, and has extensive experience with configuring, managing, and maintaining desktop gold master images. This candidate also has strong hands-on experience in building and deploying software packages, managing the monthly machine patch and reboot process, and driving improvements in desktop standards. This role is strongly focused on operational support but will also partner with team members for strategic planning, road map development, and project implementation.
This role will interact with internal service desk agents to triage, isolate, and remediate incidents and fulfill service requests as generated by end users, manage those platforms to ensure service availability and be both a technical leader as well a thought leader with both technology partners and business partners. The candidate will be working in a collaborative, team-based environment, and will partner with a diverse group of Delta Dental technicians, program and project managers, company senior leadership, and vendor partners to support ongoing operational requirements. The successful candidate will be an individual who is proactive, motivated and understands the critical business reliance on the digital workplace and end-user computing platforms within an organization. The candidate will possess exceptional communication skills (technical, administrator, oral and written), and will be comfortable working in a fast-paced, business-driven environment focused on quality delivery of services and a frictionless user experience.
Responsibilities for Candidates
Manage Microsoft Intune, SCCM and JAMF
Create and manage images for all Windows and macOS computers.
Manage application packaging and deployment.
Package, test, and deploy system and application updates/patches to end-user hardware.
Lead application improvement and standardization programs with a focus on best practices and end-user productivity
Be an escalation point for complex Service Desk support and assign incidents, problems, service, and change requests to IT staff per established guidelines.
Lead project implementation and participate in project teams.
Produce and maintain desktop standards, knowledge bases, operating procedures, guidelines, and system documentation.
Support Group Policy Objects (GPO) and GPO management
Conduct vulnerability assessments of computers and mitigate vulnerabilities.
Recommend and implement improvements to desktop architecture and design.
Manage mobile devices organization-wide with Intune.
Manage the business requirements review and implementation of requested software.
Evaluate, implement, and maintain changes to technology platforms following standardized Change Management practice.
Evaluate, implement, and manage new technology capability rollouts and feature releases.
Investigate incidents, conduct detailed troubleshooting, and remediate appropriately, or coordinate actions with other Level 2 and Level 3 engineering team members.
Manage routine service requests and user support issues as escalated by the Level 1 Service Desk team.
Support continuous improvement initiatives, including project support, strategic planning, and road map development and implementation.
Other related duties as assigned.
Skills/Experience:
QUALIFICATIONS:
5-10 Years w/ bachelors degree
Experience in projects working as a member of a technical team and/or leading the rollout of production and test systems.
Experience with Windows Server System products involving a variety of software and hardware implementations.
Ability to identify key issues and details, and present understandable alternatives to both technical and non-technical individuals.
Ability to create and maintain technical documentation to support the testing, installation, operations, deployment, and maintenance of products.
Proven ability to effectively present data to facilitate understanding of findings.
Ability to solve complex problems using analytical and creative problem-solving skills for the design, development, and testing of systems.
Strong knowledge of statutes/codes/regulations, including program procedures, methods, and practices and their application to specific situations
Ability to develop and analyze technology heatmaps and subsequently develop plans to remediate hardware/software nearing End of Life/End of Support
Competent at adhering to organizational processes and procedures including but not limited to scrum,and various design artifacts.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Report this job Role: Desktop Engineer
Location: Bay Area, CA
Must have 5 - 10 Years of Experience
Must Have:
- Intune experience including package creation, patching, and autopilot.
- Powershell Skills
- Group Policy Objects (GPO) experience
- Great customer service skills & juggle multiple tasks at a time
Nice to Have:
- JAMF experience is a big plus
More focused on Day to Day which will include:
- Tickets
- Patch remediation
- Software deployment and packaging
Job Description:
The Systems Engineer Desktop Engineering is an experienced systems engineer responsible for managing and supporting the company's Windows desktop environments via Intune and co-management with Microsoft Systems Center Configuration Manager (SCCM), and for supporting macOS with JAMF. This role will provide operational support, customer engagement, and continual service improvement of Delta Dentals desktop environments and applications portfolios. This person will provide business-facing support and conduct business requirements analysis to deliver capabilities and technology integrations across platforms for greater employee effectiveness. This person will improve upon existing employee engagement models, build upon ITSM processes for incident management, request management, and release management, and will continuously build more connected and interoperable platforms while planning, building, and implementing the Workplace Engineering technology roadmap.
The candidate will have extensive hands-on experience patching, updating, and managing Windows computers with SCCM and Intune, and has some experience with macOS computers and JAMF. The candidate has a good understanding of Group Policy Objects (GPO), Active Directory, and Azure Active Directory. This person is fluently familiar with desktop engineering best practices, and escalated customer support for Windows and macOS computers and operating systems, and has extensive experience with configuring, managing, and maintaining desktop gold master images. This candidate also has strong hands-on experience in building and deploying software packages, managing the monthly machine patch and reboot process, and driving improvements in desktop standards. This role is strongly focused on operational support but will also partner with team members for strategic planning, road map development, and project implementation.
This role will interact with internal service desk agents to triage, isolate, and remediate incidents and fulfill service requests as generated by end users, manage those platforms to ensure service availability and be both a technical leader as well a thought leader with both technology partners and business partners. The candidate will be working in a collaborative, team-based environment, and will partner with a diverse group of Delta Dental technicians, program and project managers, company senior leadership, and vendor partners to support ongoing operational requirements. The successful candidate will be an individual who is proactive, motivated and understands the critical business reliance on the digital workplace and end-user computing platforms within an organization. The candidate will possess exceptional communication skills (technical, administrator, oral and written), and will be comfortable working in a fast-paced, business-driven environment focused on quality delivery of services and a frictionless user experience.
Responsibilities for Candidates
Manage Microsoft Intune, SCCM and JAMF
Create and manage images for all Windows and macOS computers.
Manage application packaging and deployment.
Package, test, and deploy system and application updates/patches to end-user hardware.
Lead application improvement and standardization programs with a focus on best practices and end-user productivity
Be an escalation point for complex Service Desk support and assign incidents, problems, service, and change requests to IT staff per established guidelines.
Lead project implementation and participate in project teams.
Produce and maintain desktop standards, knowledge bases, operating procedures, guidelines, and system documentation.
Support Group Policy Objects (GPO) and GPO management
Conduct vulnerability assessments of computers and mitigate vulnerabilities.
Recommend and implement improvements to desktop architecture and design.
Manage mobile devices organization-wide with Intune.
Manage the business requirements review and implementation of requested software.
Evaluate, implement, and maintain changes to technology platforms following standardized Change Management practice.
Evaluate, implement, and manage new technology capability rollouts and feature releases.
Investigate incidents, conduct detailed troubleshooting, and remediate appropriately, or coordinate actions with other Level 2 and Level 3 engineering team members.
Manage routine service requests and user support issues as escalated by the Level 1 Service Desk team.
Support continuous improvement initiatives, including project support, strategic planning, and road map development and implementation.
Other related duties as assigned.
Skills/Experience:
QUALIFICATIONS:
5-10 Years w/ bachelors degree
Experience in projects working as a member of a technical team and/or leading the rollout of production and test systems.
Experience with Windows Server System products involving a variety of software and hardware implementations.
Ability to identify key issues and details, and present understandable alternatives to both technical and non-technical individuals.
Ability to create and maintain technical documentation to support the testing, installation, operations, deployment, and maintenance of products.
Proven ability to effectively present data to facilitate understanding of findings.
Ability to solve complex problems using analytical and creative problem-solving skills for the design, development, and testing of systems.
Strong knowledge of statutes/codes/regulations, including program procedures, methods, and practices and their application to specific situations
Ability to develop and analyze technology heatmaps and subsequently develop plans to remediate hardware/software nearing End of Life/End of Support
Competent at adhering to organizational processes and procedures including but not limited to scrum,and various design artifacts.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Report this job