IT Desktop Technician Support

Our client, a leading medical devices manufacturing company, is looking for an IT Desktop Technician Support. This is for an initial duration of 12 months and is located in Hebron, KY.

Job Type: Contract (Candidates must be able to work on W2 without VISA sponsorship)

Description & Requirement:

• Provide Deskside Support including general computer hardware and software troubleshooting
• Request, enable and setup accounts and access for new users
• Install standard image for new and re-image systems
• Configure (hardware, software) client computers prior to installation
• Maintain and troubleshooting local Zebra and HP printers and handheld scanners
• Support warehouse application and hardware systems including a Pick to Light and Print and Apply System (training will be provided, interest in learning is necessary.)
• Receive and organize asset inventory
• Deliver/Install Assets
• Terminate, dispose of, relocate assets as needed
• Provide IMAC (Install/Move/Add/Change) services for all desktops, laptops, and other related devices
• Provide technical assistance during install/conversion as requested for in-house and remote users
• Manage IT Ticket Queue of requests to meet the SLA requirement
• Coordinate with next Level support for any open issues
• Willing to work different shifts as needed
• Tier 1 support for Network/LAN/Telephony
• 2+ years desk side support experience preferred
• Good communication and interpersonal skills to work with customers
• A+ Certification preferred
• Onsite Support, not remote

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Our client, a leading medical devices manufacturing company, is looking for an IT Desktop Technician Support. This is for an initial duration of 12 months and is located in Hebron, KY.

Job Type: Contract (Candidates must be able to work on W2 without VISA sponsorship)

Description & Requirement:

• Provide Deskside Support including general computer hardware and software troubleshooting
• Request, enable and setup accounts and access for new users
• Install standard image for new and re-image systems
• Configure (hardware, software) client computers prior to installation
• Maintain and troubleshooting local Zebra and HP printers and handheld scanners
• Support warehouse application and hardware systems including a Pick to Light and Print and Apply System (training will be provided, interest in learning is necessary.)
• Receive and organize asset inventory
• Deliver/Install Assets
• Terminate, dispose of, relocate assets as needed
• Provide IMAC (Install/Move/Add/Change) services for all desktops, laptops, and other related devices
• Provide technical assistance during install/conversion as requested for in-house and remote users
• Manage IT Ticket Queue of requests to meet the SLA requirement
• Coordinate with next Level support for any open issues
• Willing to work different shifts as needed
• Tier 1 support for Network/LAN/Telephony
• 2+ years desk side support experience preferred
• Good communication and interpersonal skills to work with customers
• A+ Certification preferred
• Onsite Support, not remote

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.