Process Excellence Manager

Organization Summary

If you love the pursuit of excellence and are inspired by the challenges that come through driving innovations that impact how the world lives, works and plays, then we invite you to learn more about Microsoft Business Operations (MBO) - and the value we deliver across Microsoft and to our customers and partners. We offer unique opportunities to work on interesting global projects in an environment that appreciates diversity, focuses on talent development and recognizes and rewards great work. We make doing business with Microsoft easy.

Position Description

Come join a new team as a Process Excellence Manager and play a pivotal role in shaping the future of operational excellence at Microsoft. You will be instrumental in building and deploying innovative tools and methodologies that streamline workflows and drive efficiencies. You’ll also be at the forefront of integrating AI to enhance processes and accelerate business outcomes. If you are passionate about continuous improvement in a dynamic, technology-driven environment, and thrive on reimagining how value gets created, this is the team for you!

We are a Microsoft Business Operations Centralized Process Excellence Team that is part of the Planning & Launch Organization. Our team identifies/drives Continuous Improvement and Process Excellence Across MBO, ensuring our precious resources are driving the highest impact/priorities. We are looking for a process minded, dynamic, strategic thinker to partner with Process Leaders across MBO to drive impact. This role will require driving clarity with stakeholders within Engineering, Finance, and Business Development teams and influencing the design of financial systems & processes. Furthermore, developing/maturing the Process Excellence skillset and culture across MBO and Microsoft.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• As a Process Excellence Manager, you will drive process excellence throughout Microsoft Business Operations. You will play a critical role in ensuring our processes are optimized for maximum value for our stakeholders. Your experience driving process optimization initiatives will be instrumental in assisting the organization achieve its goals.
• You will build and deploy the core tools and methodologies of continuous improvement in order to drive achievement of targeted results in cost, cycle time and quality.
• As you lead process improvement and the development of business outcomes for complex processes you will assess process performance. You’ll facilitate teams in definition of improvement goals, leveraging relevant benchmarks to set a high bar, and support implementation of improvements to achieve targeted outcomes.
• You will facilitate process execution and lead a clear end-to-end view of expected business outcomes for owned processes. You’ll manage stakeholder engagement rhythm and partnerships by addressing pain points to resolve challenges and to drive sustainment of improvements.
• You will facilitate the process improvement sustainment, including assessing performance data, interpreting analyses, and translate insights into recommendations to support teams adoption of continuous improvement. You’ll use data to identify opportunities, communicate results, lead the incorporation of process methodologies and leverage feedback from others to identify opportunities for future process improvements and work with teams to implement, using kaizen.
• You will lead change management using your advanced understanding of the business and continuous improvement. You’ll lead teams in end-to-end implementation of improvement for complex processes that span multiple business functions and lead documentation maintenance for flow, controls, underlying systems, and requirements needed.
• Embody our Culture and Values
  
  

Qualifications

Required/Minimum Qualifications

• Bachelor's Degree in Engineering, Business, or related field AND 4+ years process management, process execution, process optimization, or related experience
• OR Master's Degree in Engineering, Business, or related field AND 2+ years process management, process execution, process optimization, or related experience
• OR equivalent experience.
• 2+ years of experience and proficiency in process improvement and design
• 2+ years of experience applying rigorous critical thinking to breakdown complex processes to identify improvement opportunities
  

Additional Or Preferred Qualifications

• Bachelor's Degree in Engineering, Business, or related field AND 8+ years process management, process execution, process optimization, or related experience (e.g., data analytics)
• OR Master's Degree in Engineering, Business, or related field AND 6+ years process management, process execution, process optimization, or related experience (e.g., data analytics)
• OR equivalent experience.
• Lean, Business Process Management Professional, Change Management (e.g., Prosci), Six Sigma, and/or Agile certifications.
  

Process Management IC4 - The typical base pay range for this role across the U.S. is USD $94,600 - $183,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $122,000 - $200,500 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications and processes offers for these roles on an ongoing basis.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Organization Summary

If you love the pursuit of excellence and are inspired by the challenges that come through driving innovations that impact how the world lives, works and plays, then we invite you to learn more about Microsoft Business Operations (MBO) - and the value we deliver across Microsoft and to our customers and partners. We offer unique opportunities to work on interesting global projects in an environment that appreciates diversity, focuses on talent development and recognizes and rewards great work. We make doing business with Microsoft easy.

Position Description

Come join a new team as a Process Excellence Manager and play a pivotal role in shaping the future of operational excellence at Microsoft. You will be instrumental in building and deploying innovative tools and methodologies that streamline workflows and drive efficiencies. You’ll also be at the forefront of integrating AI to enhance processes and accelerate business outcomes. If you are passionate about continuous improvement in a dynamic, technology-driven environment, and thrive on reimagining how value gets created, this is the team for you!

We are a Microsoft Business Operations Centralized Process Excellence Team that is part of the Planning & Launch Organization. Our team identifies/drives Continuous Improvement and Process Excellence Across MBO, ensuring our precious resources are driving the highest impact/priorities. We are looking for a process minded, dynamic, strategic thinker to partner with Process Leaders across MBO to drive impact. This role will require driving clarity with stakeholders within Engineering, Finance, and Business Development teams and influencing the design of financial systems & processes. Furthermore, developing/maturing the Process Excellence skillset and culture across MBO and Microsoft.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• As a Process Excellence Manager, you will drive process excellence throughout Microsoft Business Operations. You will play a critical role in ensuring our processes are optimized for maximum value for our stakeholders. Your experience driving process optimization initiatives will be instrumental in assisting the organization achieve its goals.
• You will build and deploy the core tools and methodologies of continuous improvement in order to drive achievement of targeted results in cost, cycle time and quality.
• As you lead process improvement and the development of business outcomes for complex processes you will assess process performance. You’ll facilitate teams in definition of improvement goals, leveraging relevant benchmarks to set a high bar, and support implementation of improvements to achieve targeted outcomes.
• You will facilitate process execution and lead a clear end-to-end view of expected business outcomes for owned processes. You’ll manage stakeholder engagement rhythm and partnerships by addressing pain points to resolve challenges and to drive sustainment of improvements.
• You will facilitate the process improvement sustainment, including assessing performance data, interpreting analyses, and translate insights into recommendations to support teams adoption of continuous improvement. You’ll use data to identify opportunities, communicate results, lead the incorporation of process methodologies and leverage feedback from others to identify opportunities for future process improvements and work with teams to implement, using kaizen.
• You will lead change management using your advanced understanding of the business and continuous improvement. You’ll lead teams in end-to-end implementation of improvement for complex processes that span multiple business functions and lead documentation maintenance for flow, controls, underlying systems, and requirements needed.
• Embody our Culture and Values
  
  

Qualifications

Required/Minimum Qualifications

• Bachelor's Degree in Engineering, Business, or related field AND 4+ years process management, process execution, process optimization, or related experience
• OR Master's Degree in Engineering, Business, or related field AND 2+ years process management, process execution, process optimization, or related experience
• OR equivalent experience.
• 2+ years of experience and proficiency in process improvement and design
• 2+ years of experience applying rigorous critical thinking to breakdown complex processes to identify improvement opportunities
  

Additional Or Preferred Qualifications

• Bachelor's Degree in Engineering, Business, or related field AND 8+ years process management, process execution, process optimization, or related experience (e.g., data analytics)
• OR Master's Degree in Engineering, Business, or related field AND 6+ years process management, process execution, process optimization, or related experience (e.g., data analytics)
• OR equivalent experience.
• Lean, Business Process Management Professional, Change Management (e.g., Prosci), Six Sigma, and/or Agile certifications.
  

Process Management IC4 - The typical base pay range for this role across the U.S. is USD $94,600 - $183,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $122,000 - $200,500 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications and processes offers for these roles on an ongoing basis.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.