Campaign Execution Analyst

Title: Campaign Execution Analyst
Location: Houston, TX 77002 (Hybrid)
Duration: Long Term Contract
Work Requirements: , Holders or Authorized to Work in the U.S.

Job Description:
The Campaign Execution group provides operational analysis and implementation support for Retail mass marketing products, campaigns, key mass customer communications, customer marketing programs, marketing channels and regulatory activities. The group offers the opportunity to view the big picture of retail operations and marketing, as well as develop specialized knowledge in specific areas. This team is responsible for liaising with IT, Marketing, and Operations to accomplish results for the Residential, Small Business and Builder/Multi-Family market segments. Successful team members demonstrate the ability to effectively solve problems and address issues across multiple functional groups (e.g. Marketing, Legal, Regulatory, Customer Care, Channel Management, Transaction Processing, Billing, IT, Credit/Collections, Online, Telephony, Third Party Partners, Database Operations).

Essential Duties/Responsibilities:

• Develop approach documentation and/or business requirements for new Marketing and Operational capabilities and products needed to support campaigns, including all cross-functional stakeholders from operations and IT in the review.
• Drive consensus around system and process changes from key stakeholders to affect timely and complete implementation.
• Identifies issues when they arise, quickly diagnoses root cause, and implements appropriate solution.
• Develops deep subject matter expertise in key operational tools as necessary.
• Evaluates existing operational processes to ensure appropriate controls are in place and maintains process documentation for all recurring processes.
• Designs/implements robust processes to support new business and operational activities.
• Monitors key operational metrics and responds as necessary to ensure consistently superior operational performance.
• Facilitate cross-functional team discussions to develop timelines for Retail campaigns, new product development and project delivery.
• Manage end-end delivery of Retail campaigns, new products and projects, including change management, project management and post-implementation support.
• Deliver status updates to key stakeholders at regular intervals.
• Continually evaluate effectiveness of Campaign Execution processes and initiate process and system improvement activities.

Campaign specific:

• Work collaboratively with cross-functional teams, especially marketing and sales, to successfully deliver retail marketing acquisition and retention campaigns. Serve as the key subject matter expert for marketing on operational and IT capabilities, knowledgeable on all processes across customer lifecycle. Support development of ongoing operational processes for new campaigns where needed, including launch of new commodity products and prices to market. Facilitate report development for Campaign Execution in support of campaigns.

Project specific:

• Document charter outcomes for new initiatives; investigate alternative approaches to achieve results and key measurable outcomes. Work with key stakeholders to develop and analyze business case and requirements for new marketing capabilities and system enhancements. Obtain leadership approval on committed outcomes and business case. Identify skills required to implement projects, formulate a team and manage them to achieve project outcomes. Accountable for successful project implementation. Design and implement User Acceptance Testing scripts to ensure successful launch of new capabilities.

Education:

• Undergraduate degree from accredited four-year college or university is required with focus on operations, computer science or engineering preferred.

Experience:

• 2-4 years professional experience required. 1-2 years related experience in an Operations/IT/Project Management/Consulting role preferred.

Additional Knowledge, Skills and Abilities:

• Knowledge of retail competition, customer protection rules, Competitive Retailers. Solid negotiation and conflict resolution skills. Demonstrates strong customer service skills with both internal and external customers. Work effectively and build relationships with people at all levels solid team player. Comfortable working with cross-functional business team composed of people with diverse backgrounds. Attention to detail with organizational and problem solving skills. Exhibits technical and analytical aptitude. Excellent communications skills, both written and verbal. Demonstrates strong work ethic. High level of honesty and integrity. Handles multiple tasks simultaneously. Makes good business judgments/decisions. High initiative. Results-oriented. Proficient in Microsoft Office products (Word, Excel, Visio, Power Point) and MS Project.

Working Conditions:

• Fast-paced professional environment. Overtime work, as required. Occasional travel may be required, generally between local third party partners.

Duties/Responsibilities:

• Gather, analyze and document requirements for marketing related IT and operational process changes and improvements.
• The analyst is also expected to learn multiple processes and systems.
• Coordinates and executes tasks as required to support campaign, project and product implementation.
• Monitors daily operational processes to identify trends and improvement opportunities.
• Completes user acceptance testing of new Campaign Execution system functionality.
• Provides regular updates to management on areas of responsibility and assigned tasks.
• Documents new and maintains existing process documentation for processes to be supported/managed by Campaign Execution.
• Trains members of Campaign Execution as part of implementation of new capabilities.

Our benefits package includes:

• Comprehensive medical benefits
• Competitive pay
• 401(k) retirement plan
• and much more!

About INSPYR Solutions

Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Title: Campaign Execution Analyst
Location: Houston, TX 77002 (Hybrid)
Duration: Long Term Contract
Work Requirements: , Holders or Authorized to Work in the U.S.

Job Description:
The Campaign Execution group provides operational analysis and implementation support for Retail mass marketing products, campaigns, key mass customer communications, customer marketing programs, marketing channels and regulatory activities. The group offers the opportunity to view the big picture of retail operations and marketing, as well as develop specialized knowledge in specific areas. This team is responsible for liaising with IT, Marketing, and Operations to accomplish results for the Residential, Small Business and Builder/Multi-Family market segments. Successful team members demonstrate the ability to effectively solve problems and address issues across multiple functional groups (e.g. Marketing, Legal, Regulatory, Customer Care, Channel Management, Transaction Processing, Billing, IT, Credit/Collections, Online, Telephony, Third Party Partners, Database Operations).

Essential Duties/Responsibilities:

• Develop approach documentation and/or business requirements for new Marketing and Operational capabilities and products needed to support campaigns, including all cross-functional stakeholders from operations and IT in the review.
• Drive consensus around system and process changes from key stakeholders to affect timely and complete implementation.
• Identifies issues when they arise, quickly diagnoses root cause, and implements appropriate solution.
• Develops deep subject matter expertise in key operational tools as necessary.
• Evaluates existing operational processes to ensure appropriate controls are in place and maintains process documentation for all recurring processes.
• Designs/implements robust processes to support new business and operational activities.
• Monitors key operational metrics and responds as necessary to ensure consistently superior operational performance.
• Facilitate cross-functional team discussions to develop timelines for Retail campaigns, new product development and project delivery.
• Manage end-end delivery of Retail campaigns, new products and projects, including change management, project management and post-implementation support.
• Deliver status updates to key stakeholders at regular intervals.
• Continually evaluate effectiveness of Campaign Execution processes and initiate process and system improvement activities.

Campaign specific:

• Work collaboratively with cross-functional teams, especially marketing and sales, to successfully deliver retail marketing acquisition and retention campaigns. Serve as the key subject matter expert for marketing on operational and IT capabilities, knowledgeable on all processes across customer lifecycle. Support development of ongoing operational processes for new campaigns where needed, including launch of new commodity products and prices to market. Facilitate report development for Campaign Execution in support of campaigns.

Project specific:

• Document charter outcomes for new initiatives; investigate alternative approaches to achieve results and key measurable outcomes. Work with key stakeholders to develop and analyze business case and requirements for new marketing capabilities and system enhancements. Obtain leadership approval on committed outcomes and business case. Identify skills required to implement projects, formulate a team and manage them to achieve project outcomes. Accountable for successful project implementation. Design and implement User Acceptance Testing scripts to ensure successful launch of new capabilities.

Education:

• Undergraduate degree from accredited four-year college or university is required with focus on operations, computer science or engineering preferred.

Experience:

• 2-4 years professional experience required. 1-2 years related experience in an Operations/IT/Project Management/Consulting role preferred.

Additional Knowledge, Skills and Abilities:

• Knowledge of retail competition, customer protection rules, Competitive Retailers. Solid negotiation and conflict resolution skills. Demonstrates strong customer service skills with both internal and external customers. Work effectively and build relationships with people at all levels solid team player. Comfortable working with cross-functional business team composed of people with diverse backgrounds. Attention to detail with organizational and problem solving skills. Exhibits technical and analytical aptitude. Excellent communications skills, both written and verbal. Demonstrates strong work ethic. High level of honesty and integrity. Handles multiple tasks simultaneously. Makes good business judgments/decisions. High initiative. Results-oriented. Proficient in Microsoft Office products (Word, Excel, Visio, Power Point) and MS Project.

Working Conditions:

• Fast-paced professional environment. Overtime work, as required. Occasional travel may be required, generally between local third party partners.

Duties/Responsibilities:

• Gather, analyze and document requirements for marketing related IT and operational process changes and improvements.
• The analyst is also expected to learn multiple processes and systems.
• Coordinates and executes tasks as required to support campaign, project and product implementation.
• Monitors daily operational processes to identify trends and improvement opportunities.
• Completes user acceptance testing of new Campaign Execution system functionality.
• Provides regular updates to management on areas of responsibility and assigned tasks.
• Documents new and maintains existing process documentation for processes to be supported/managed by Campaign Execution.
• Trains members of Campaign Execution as part of implementation of new capabilities.

Our benefits package includes:

• Comprehensive medical benefits
• Competitive pay
• 401(k) retirement plan
• and much more!

About INSPYR Solutions

Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.