Technical Help Desk 1
Salary undisclosed
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Description
We are offering a long-term contract employment opportunity for a Technical Help Desk 1 role in Menomonee Falls, Wisconsin. The primary function of this role is to provide technical assistance to computer system users remotely or over the telephone.
Responsibilities:
Provide technical assistance and support to users, resolving lower complexity issues.
Communicate with users to identify and troubleshoot computer problems.
Operate computer software such as configuration management software, desktop communications software, operating system software, and internet directory services software.
Use technical manuals and conduct computer diagnostics to investigate and rectify issues.
Maintain records of daily data communication transactions, problems, remedial actions taken, or installation activities.
Install software or perform hardware testing remotely.
Demonstrate strong interpersonal skills and customer service abilities.
Utilize problem-solving skills to manage time effectively and work independently.
Ensure accurate operation of electronic equipment, computer hardware, and software.
Answer user inquiries regarding computer software or hardware operation.
Requirements
Proven experience in Customer Service
Exceptional Communication skills
Experience in Training and Operations
Strong knowledge of Technical Support procedures
Ability to deliver effective Presentations
Proficiency in the use of 'About Time' software
Basic understanding of Internet and its functionalities
Knowledge of Benefit Functions
Ability to Troubleshoot technical issues effectively
Fluency in English Language
Experience in providing Deskside Support
Excellent Time Management skills
Knowledge of Consumer Electronics
Proficiency in Microsoft Office Suites
Ability to Resolve Issues promptly
Experience in Configuration Management
Knowledge of Operating System fundamentals
Strong Interpersonal Skills
Understanding of Computer System architecture
Experience in managing Terminations
Knowledge of Desktop Hardware
Familiarity with ERP Solutions
Understanding of Computer Hardware fundamentals
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are offering a long-term contract employment opportunity for a Technical Help Desk 1 role in Menomonee Falls, Wisconsin. The primary function of this role is to provide technical assistance to computer system users remotely or over the telephone.
Responsibilities:
Provide technical assistance and support to users, resolving lower complexity issues.
Communicate with users to identify and troubleshoot computer problems.
Operate computer software such as configuration management software, desktop communications software, operating system software, and internet directory services software.
Use technical manuals and conduct computer diagnostics to investigate and rectify issues.
Maintain records of daily data communication transactions, problems, remedial actions taken, or installation activities.
Install software or perform hardware testing remotely.
Demonstrate strong interpersonal skills and customer service abilities.
Utilize problem-solving skills to manage time effectively and work independently.
Ensure accurate operation of electronic equipment, computer hardware, and software.
Answer user inquiries regarding computer software or hardware operation.
Requirements
Proven experience in Customer Service
Exceptional Communication skills
Experience in Training and Operations
Strong knowledge of Technical Support procedures
Ability to deliver effective Presentations
Proficiency in the use of 'About Time' software
Basic understanding of Internet and its functionalities
Knowledge of Benefit Functions
Ability to Troubleshoot technical issues effectively
Fluency in English Language
Experience in providing Deskside Support
Excellent Time Management skills
Knowledge of Consumer Electronics
Proficiency in Microsoft Office Suites
Ability to Resolve Issues promptly
Experience in Configuration Management
Knowledge of Operating System fundamentals
Strong Interpersonal Skills
Understanding of Computer System architecture
Experience in managing Terminations
Knowledge of Desktop Hardware
Familiarity with ERP Solutions
Understanding of Computer Hardware fundamentals
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Report this job Description
We are offering a long-term contract employment opportunity for a Technical Help Desk 1 role in Menomonee Falls, Wisconsin. The primary function of this role is to provide technical assistance to computer system users remotely or over the telephone.
Responsibilities:
Provide technical assistance and support to users, resolving lower complexity issues.
Communicate with users to identify and troubleshoot computer problems.
Operate computer software such as configuration management software, desktop communications software, operating system software, and internet directory services software.
Use technical manuals and conduct computer diagnostics to investigate and rectify issues.
Maintain records of daily data communication transactions, problems, remedial actions taken, or installation activities.
Install software or perform hardware testing remotely.
Demonstrate strong interpersonal skills and customer service abilities.
Utilize problem-solving skills to manage time effectively and work independently.
Ensure accurate operation of electronic equipment, computer hardware, and software.
Answer user inquiries regarding computer software or hardware operation.
Requirements
Proven experience in Customer Service
Exceptional Communication skills
Experience in Training and Operations
Strong knowledge of Technical Support procedures
Ability to deliver effective Presentations
Proficiency in the use of 'About Time' software
Basic understanding of Internet and its functionalities
Knowledge of Benefit Functions
Ability to Troubleshoot technical issues effectively
Fluency in English Language
Experience in providing Deskside Support
Excellent Time Management skills
Knowledge of Consumer Electronics
Proficiency in Microsoft Office Suites
Ability to Resolve Issues promptly
Experience in Configuration Management
Knowledge of Operating System fundamentals
Strong Interpersonal Skills
Understanding of Computer System architecture
Experience in managing Terminations
Knowledge of Desktop Hardware
Familiarity with ERP Solutions
Understanding of Computer Hardware fundamentals
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are offering a long-term contract employment opportunity for a Technical Help Desk 1 role in Menomonee Falls, Wisconsin. The primary function of this role is to provide technical assistance to computer system users remotely or over the telephone.
Responsibilities:
Provide technical assistance and support to users, resolving lower complexity issues.
Communicate with users to identify and troubleshoot computer problems.
Operate computer software such as configuration management software, desktop communications software, operating system software, and internet directory services software.
Use technical manuals and conduct computer diagnostics to investigate and rectify issues.
Maintain records of daily data communication transactions, problems, remedial actions taken, or installation activities.
Install software or perform hardware testing remotely.
Demonstrate strong interpersonal skills and customer service abilities.
Utilize problem-solving skills to manage time effectively and work independently.
Ensure accurate operation of electronic equipment, computer hardware, and software.
Answer user inquiries regarding computer software or hardware operation.
Requirements
Proven experience in Customer Service
Exceptional Communication skills
Experience in Training and Operations
Strong knowledge of Technical Support procedures
Ability to deliver effective Presentations
Proficiency in the use of 'About Time' software
Basic understanding of Internet and its functionalities
Knowledge of Benefit Functions
Ability to Troubleshoot technical issues effectively
Fluency in English Language
Experience in providing Deskside Support
Excellent Time Management skills
Knowledge of Consumer Electronics
Proficiency in Microsoft Office Suites
Ability to Resolve Issues promptly
Experience in Configuration Management
Knowledge of Operating System fundamentals
Strong Interpersonal Skills
Understanding of Computer System architecture
Experience in managing Terminations
Knowledge of Desktop Hardware
Familiarity with ERP Solutions
Understanding of Computer Hardware fundamentals
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Report this job