Senior IT Contract Manager

Role: IT Contract Manager III

Duration: 12 Months

Location: Austin, TX 78744

Experience: 10+ Years

Must have: State/Federal Experience:

Summary:

The client is seeking an IT Contract Manager, Level III (SLA Analyst) to provide continued support of existing Service Level Agreements, in addition to standing up new SLAs, SLA processes, and tracking related to existing and new IT Service Providers. Responsibilities include maintaining the existing Service Level Program through SLA outputs, tracking incoming reports, validating data and SLA results, ensuring contractual timelines are being met, preparing SLA scorecards, maintaining trackers for inputs and outputs, and contract documentation. This position requires strong MS Excel skills, strong data management, strong organizational skills, and strong communication skills.

Required Skills:

10 MS Excel Intermediate/High

10 Customer service skills

10 Contract management

7 Data management, validation, and reporting

5+ Service Level Agreements

5+ Contract invoicing and billing

5+ Maintains accurate and current contract information

5+ Maintains contract file information and/or enter contract data into contract management databases

5+ Maintains contract file information in accordance with customer policy and procedure, including ensuring that documents are timely and correctly filed

5+ Receives and documents timely compliance reports

5+ Reviews contract data for upcoming renewal and expiration periods and updates calendar for completing all renewals and contract close-outs timely

5+ Uploads contract related documents and enters contract related data into contract records database in accordance with agency policy and procedure.

5+ Provides technical assistance to program staff and contractors regarding contract procedures

4 Assists Performance Manager with preparation of documents contract execution in accordance with agency policy and procedure and coordinates the logistics of routing contracts for signature with contractors

3 Provides technical assistance to contractors and agency staff on questions related to contract compliance, processing and management

Preferred Skills and Qualifications

3+ ServiceNow, or other IT ticketing application

3+ ITIL foundation certification or training

3+ Previous experience with a government agency

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Role: IT Contract Manager III

Duration: 12 Months

Location: Austin, TX 78744

Experience: 10+ Years

Must have: State/Federal Experience:

Summary:

The client is seeking an IT Contract Manager, Level III (SLA Analyst) to provide continued support of existing Service Level Agreements, in addition to standing up new SLAs, SLA processes, and tracking related to existing and new IT Service Providers. Responsibilities include maintaining the existing Service Level Program through SLA outputs, tracking incoming reports, validating data and SLA results, ensuring contractual timelines are being met, preparing SLA scorecards, maintaining trackers for inputs and outputs, and contract documentation. This position requires strong MS Excel skills, strong data management, strong organizational skills, and strong communication skills.

Required Skills:

10 MS Excel Intermediate/High

10 Customer service skills

10 Contract management

7 Data management, validation, and reporting

5+ Service Level Agreements

5+ Contract invoicing and billing

5+ Maintains accurate and current contract information

5+ Maintains contract file information and/or enter contract data into contract management databases

5+ Maintains contract file information in accordance with customer policy and procedure, including ensuring that documents are timely and correctly filed

5+ Receives and documents timely compliance reports

5+ Reviews contract data for upcoming renewal and expiration periods and updates calendar for completing all renewals and contract close-outs timely

5+ Uploads contract related documents and enters contract related data into contract records database in accordance with agency policy and procedure.

5+ Provides technical assistance to program staff and contractors regarding contract procedures

4 Assists Performance Manager with preparation of documents contract execution in accordance with agency policy and procedure and coordinates the logistics of routing contracts for signature with contractors

3 Provides technical assistance to contractors and agency staff on questions related to contract compliance, processing and management

Preferred Skills and Qualifications

3+ ServiceNow, or other IT ticketing application

3+ ITIL foundation certification or training

3+ Previous experience with a government agency

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.