Customer Service Representative
Salary undisclosed
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Customer Service Representative
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat professionally and promptly.
- Provide technical support and troubleshooting assistance for NAS (Network Attached Storage) products.
- Document customer interactions and maintain accurate records in the CRM system.
- Collaborate with other teams to ensure a seamless customer experience.
- Identify opportunities to improve customer service processes and recommend solutions.
- Stay updated on product knowledge and industry trends.
Requirements:
- Proficiency in English is required; fluency in Arabic, Spanish, or Portuguese is a plus.
- Previous experience in customer service or a related field.
- Strong communication and interpersonal skills.
- Experience with 3C products, web-based services, virtual services, internet-related products, or after-sales support is preferred.
- Ability to multitask and work in a fast-paced environment.
- Strong problem-solving skills and attention to detail.
- Willingness to work flexible hours and accept shift schedules (no night shifts).
Customer Service Representative
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat professionally and promptly.
- Provide technical support and troubleshooting assistance for NAS (Network Attached Storage) products.
- Document customer interactions and maintain accurate records in the CRM system.
- Collaborate with other teams to ensure a seamless customer experience.
- Identify opportunities to improve customer service processes and recommend solutions.
- Stay updated on product knowledge and industry trends.
Requirements:
- Proficiency in English is required; fluency in Arabic, Spanish, or Portuguese is a plus.
- Previous experience in customer service or a related field.
- Strong communication and interpersonal skills.
- Experience with 3C products, web-based services, virtual services, internet-related products, or after-sales support is preferred.
- Ability to multitask and work in a fast-paced environment.
- Strong problem-solving skills and attention to detail.
- Willingness to work flexible hours and accept shift schedules (no night shifts).