Computer Laboratory Technician

Southwest Tennessee Community College is a comprehensive, multicultural, public, open—access college. Southwest has 6 campuses/centers from which it offers over 100 programs and over 20 technical certificate programs.

We foster student success, transform lives, and increase the educational level of a growing community in Shelby County. Southwest is a Tennessee Board of Regents institution, accredited by the Commission on Colleges of the Southern Association of Colleges and Schools.

We invite you to become a part of the Southwest Team!

Title: Computer Laboratory Technician

Employee Classification: Technical & Paraprofessional

Institution: Southwest Tennessee Community College

Department: Client Services

Campus Location: STCC - Multiple Campus Locations

Job Summary

This is a full time, fiscal year permanent position reporting to the Manager of Client Services. The Computer Lab Technician is under general supervision. He/she is primarily responsible for the deployment (repairs, maintenance, installation) and support of all microcomputer and related equipment at the college.

The operating environment includes PC microcomputers with Microsoft Windows XP and Windows 2007 operating systems. PC servers with microcomputers, a 10/100 megabit Ethernet local area network (LAN), and wide area networks using frame relay, TCP/IP, and T1. The environment also includes Compaq Alpha Servers running Open VMS.

Job Duties

• Installs, configures, and tests new microcomputer hardware including: PCs of Apple Macintoshes; laser, dot-matrix. and inkjet printers; local area network switches and hubs.
• Installs, configures, and tests microcomputer system and application software including: Microsoft Windows XP and Windows 7; Linux; Microsoft Office 2003 and 2007; and other common software packages.
• Identifies and repairs fault in microcomputer hardware; if appropriate coordinates warranty repair of faulty equipment.
• Identifies and corrects faults in microcomputer software.
• Integrates microcomputer equipment into the college local area network.
• Responds to client requests for service by phone or in person and diagnose and resolve computer system problems.
• Assists in the development of microcomputer equipment specifications, deployment procedures and techniques, service procedures and standards, etc.
• Provides advice to faculty and staff on the use of microcomputer equipment.
• Maintains appropriate records: inventory: work orders, time reporting: documentation, etc.
• May perform other duties as assigned.
  
  

Minimum Qualifications

• Associates degree in Computer Technology or related discipline, or at least six (6) months experience as a microcomputer technician or technical support help desk analyst in a networked microcomputer environment.
• Regular travel between the two main campuses and satellite site locations within the two-county service areas may be required.
• A background check will be required for the successful candidate.
  
  

Knowledge, Skills, And Abilities

• Knowledge of current microcomputer technology and equipment including: Intel (and Intel compatible) microcomputers or Macintosh microcomputers: laser and dot matrix printers: Windows XP and Windows 2000 operating systems, or Mac OS; Windows NT or Novell server environments.
• Knowledge of current network technology and equipment including wide area networking, and local area networking.
• Skills in solving problems excellently.
• Skills in communication and interpersonal.
• Ability to read and interpret engineering drawings and technical documentation.
• Ability to work unsupervised; ability to evaluate situations and make decisions.
• Ability to repair, maintain, and install microcomputer equipment.
• Ability to communicate with contractor.
• Ability to lift 50 pounds.
  
  

The intent of this job description is to provide a representation of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

Candidates who are called for an interview must notify Human Resources in writing at least five (5) days in advance of any reasonable accommodation needed prior to the date of the interview.

First consideration will be given to current Southwest Tennessee Community College employees who meet the minimum qualifications for the position.

In order to be considered for the position, the following items must be uploaded:

• Resume
• Cover letter
• Unofficial Transcripts
  
  

A Summary Of Our Benefits Can Be Found Below

https://www.southwest.tn.edu/hr/benefits-overview.php

Incomplete applications will not be considered.

Southwest Tennessee Community College is a TBR and AA/EEO employer and does not discriminate against students, employees, or applicants for admission or employment on the basis of race, color, religion, creed, national origin, sex, sexual orientation, gender identity/expression, disability, age, status as a protected veteran, genetic information, or any other legally protected class with respect to all employment, programs and activities.

Southwest Tennessee Community College is a comprehensive, multicultural, public, open—access college. Southwest has 6 campuses/centers from which it offers over 100 programs and over 20 technical certificate programs.

We foster student success, transform lives, and increase the educational level of a growing community in Shelby County. Southwest is a Tennessee Board of Regents institution, accredited by the Commission on Colleges of the Southern Association of Colleges and Schools.

We invite you to become a part of the Southwest Team!

Title: Computer Laboratory Technician

Employee Classification: Technical & Paraprofessional

Institution: Southwest Tennessee Community College

Department: Client Services

Campus Location: STCC - Multiple Campus Locations

Job Summary

This is a full time, fiscal year permanent position reporting to the Manager of Client Services. The Computer Lab Technician is under general supervision. He/she is primarily responsible for the deployment (repairs, maintenance, installation) and support of all microcomputer and related equipment at the college.

The operating environment includes PC microcomputers with Microsoft Windows XP and Windows 2007 operating systems. PC servers with microcomputers, a 10/100 megabit Ethernet local area network (LAN), and wide area networks using frame relay, TCP/IP, and T1. The environment also includes Compaq Alpha Servers running Open VMS.

Job Duties

• Installs, configures, and tests new microcomputer hardware including: PCs of Apple Macintoshes; laser, dot-matrix. and inkjet printers; local area network switches and hubs.
• Installs, configures, and tests microcomputer system and application software including: Microsoft Windows XP and Windows 7; Linux; Microsoft Office 2003 and 2007; and other common software packages.
• Identifies and repairs fault in microcomputer hardware; if appropriate coordinates warranty repair of faulty equipment.
• Identifies and corrects faults in microcomputer software.
• Integrates microcomputer equipment into the college local area network.
• Responds to client requests for service by phone or in person and diagnose and resolve computer system problems.
• Assists in the development of microcomputer equipment specifications, deployment procedures and techniques, service procedures and standards, etc.
• Provides advice to faculty and staff on the use of microcomputer equipment.
• Maintains appropriate records: inventory: work orders, time reporting: documentation, etc.
• May perform other duties as assigned.
  
  

Minimum Qualifications

• Associates degree in Computer Technology or related discipline, or at least six (6) months experience as a microcomputer technician or technical support help desk analyst in a networked microcomputer environment.
• Regular travel between the two main campuses and satellite site locations within the two-county service areas may be required.
• A background check will be required for the successful candidate.
  
  

Knowledge, Skills, And Abilities

• Knowledge of current microcomputer technology and equipment including: Intel (and Intel compatible) microcomputers or Macintosh microcomputers: laser and dot matrix printers: Windows XP and Windows 2000 operating systems, or Mac OS; Windows NT or Novell server environments.
• Knowledge of current network technology and equipment including wide area networking, and local area networking.
• Skills in solving problems excellently.
• Skills in communication and interpersonal.
• Ability to read and interpret engineering drawings and technical documentation.
• Ability to work unsupervised; ability to evaluate situations and make decisions.
• Ability to repair, maintain, and install microcomputer equipment.
• Ability to communicate with contractor.
• Ability to lift 50 pounds.
  
  

The intent of this job description is to provide a representation of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

Candidates who are called for an interview must notify Human Resources in writing at least five (5) days in advance of any reasonable accommodation needed prior to the date of the interview.

First consideration will be given to current Southwest Tennessee Community College employees who meet the minimum qualifications for the position.

In order to be considered for the position, the following items must be uploaded:

• Resume
• Cover letter
• Unofficial Transcripts
  
  

A Summary Of Our Benefits Can Be Found Below

https://www.southwest.tn.edu/hr/benefits-overview.php

Incomplete applications will not be considered.

Southwest Tennessee Community College is a TBR and AA/EEO employer and does not discriminate against students, employees, or applicants for admission or employment on the basis of race, color, religion, creed, national origin, sex, sexual orientation, gender identity/expression, disability, age, status as a protected veteran, genetic information, or any other legally protected class with respect to all employment, programs and activities.