Front Desk Supervisor

Description

Reports to: Front Office Director / Manager

Department: Front Office

FLSA Status: Exempt

______________________________________________________________________________

Overview

We are looking for a highly motivated Front Office Supervisor to join our Front Office team. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. While checking in, and registering guests, the Front Office Supervisor is a source of knowledge for the guest about everything about the hotel, its amenities, and the local area.

If you enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with world-class property.

Your Role

• Manage all aspects of front desk operations for assigned shifts. Schedule employees to ensure proper coverage.
• Monitor performance and recommend/initiate corrective and/or disciplinary action, or other staffing/human resources-related actions by company policies and procedures.
• Alert management of potentially serious issues.
• Ensure all staff are professionally trained and have the tools and equipment needed to effectively conduct their job functions.
• Ensure guests receive prompt, professional attention and are greeted upon arrival.
• Respond appropriately to guest complaints. Implement appropriate service recovery gestures to ensure total guest satisfaction.
• Communicate to staff any VIP, or special needs, or requests, and follow up on execution.
• Communicate and assist in achieving departmental guest satisfaction, revenue, and profit goals and objectives. Manager labor costs and expenses within budget.
• Assist in managing hotel revenue generation & maximization through full utilization of company systems, business processes, and specifications.
• Ensure procedures are followed for security of monies, credit and financial transactions, and guest security.
• Throughout shift conduct routine inspections of the front office and public areas to ensure the appearance of such areas reflects highly on the hotel, brand, and Company. Correct any deficiencies.
• Train appropriate staff on procedures for hotel communications to serve as a central communications point during emergencies/crises.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• Key departmental contacts include Accounting, Revenue Management, Sales and Marketing, Catering, Food and Beverage, Housekeeping, and Maintenance.
• Will serve as manager on duty as required.
  
  

Requirements

Qualifications:

• A bachelor's degree in hotel management, business administration, or a related field is preferred, plus 2 or more years of front office/guest services experience is needed.
• Prior Supervisory experience is a plus or an equivalent combination of education and 2 or more years of experience.
  
  

Must speak fluent English. Other languages are preferred and not required.

• Any experience at a welcome desk or a receptionist desk could be a plus.

Description

Reports to: Front Office Director / Manager

Department: Front Office

FLSA Status: Exempt

______________________________________________________________________________

Overview

We are looking for a highly motivated Front Office Supervisor to join our Front Office team. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. While checking in, and registering guests, the Front Office Supervisor is a source of knowledge for the guest about everything about the hotel, its amenities, and the local area.

If you enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with world-class property.

Your Role

• Manage all aspects of front desk operations for assigned shifts. Schedule employees to ensure proper coverage.
• Monitor performance and recommend/initiate corrective and/or disciplinary action, or other staffing/human resources-related actions by company policies and procedures.
• Alert management of potentially serious issues.
• Ensure all staff are professionally trained and have the tools and equipment needed to effectively conduct their job functions.
• Ensure guests receive prompt, professional attention and are greeted upon arrival.
• Respond appropriately to guest complaints. Implement appropriate service recovery gestures to ensure total guest satisfaction.
• Communicate to staff any VIP, or special needs, or requests, and follow up on execution.
• Communicate and assist in achieving departmental guest satisfaction, revenue, and profit goals and objectives. Manager labor costs and expenses within budget.
• Assist in managing hotel revenue generation & maximization through full utilization of company systems, business processes, and specifications.
• Ensure procedures are followed for security of monies, credit and financial transactions, and guest security.
• Throughout shift conduct routine inspections of the front office and public areas to ensure the appearance of such areas reflects highly on the hotel, brand, and Company. Correct any deficiencies.
• Train appropriate staff on procedures for hotel communications to serve as a central communications point during emergencies/crises.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• Key departmental contacts include Accounting, Revenue Management, Sales and Marketing, Catering, Food and Beverage, Housekeeping, and Maintenance.
• Will serve as manager on duty as required.
  
  

Requirements

Qualifications:

• A bachelor's degree in hotel management, business administration, or a related field is preferred, plus 2 or more years of front office/guest services experience is needed.
• Prior Supervisory experience is a plus or an equivalent combination of education and 2 or more years of experience.
  
  

Must speak fluent English. Other languages are preferred and not required.

• Any experience at a welcome desk or a receptionist desk could be a plus.