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ServiceNow Business/Data Analyst
Salary undisclosed
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A retail services company in Bethesda, Maryland is looking for ServiceNow Business/Data Analyst for a 6-month contract opportunity.
***This is a Hybrid opportunity requiring the qualified professional to work onsite 3 to 4 days a week.***
No third party candidates...please.
Responsibilities:
- Gather, analyze, and document business requirements related to ServiceNow, SailPoint, and SuccessFactors implementations and enhancements
- Conduct workshops and meetings with business users to understand their needs, document functional requirements, and translate them into technical specifications
- Analyze business processes and workflows to identify areas for improvement and provide recommendations for system optimization and automation
- Assist in the configuration, customization, and optimization of the ServiceNow platform, ensuring it aligns with business needs.
- Support incident, change, and problem management processes in ServiceNow, working closely with technical teams to resolve issues
- Participate in ongoing platform enhancements, integrations, and feature implementations
- Manage ServiceNow modules such as ITSM, ITOM, and HR Service Delivery to streamline business processes
- Work with technical teams to support and maintain the SailPoint Identity Governance platform, ensuring seamless integration with other enterprise systems
- Assist in user provisioning, role-based access control (RBAC), and compliance workflows within SailPoint
- Ensure that SailPoint integrates effectively with ServiceNow and SuccessFactors for a streamlined user experience
- Work alongside Project Managers, Developers, and other Business Analysts to support system implementations and enhancements
- Participate in user acceptance testing (UAT), quality assurance, and go-live support for system releases
Qualifications:
- 2+ years of experience in Business Analysis, IT Service Management, or a related field
- Bachelor's Degree in Information Technology, Computer Science, Business Administration, or a related field
- Basic understanding of ITSM processes and ServiceNow functionality
- Excellent verbal and written communication skills
- Solid analytical mindset with strong problem-solving abilities
- High attention to detail with the ability to manage multiple tasks and priorities
Desired Skills:
- Exposure to ServiceNow or similar ITSM platforms
- Familiarity with Data Analysis tools & methodologies
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Report this job A retail services company in Bethesda, Maryland is looking for ServiceNow Business/Data Analyst for a 6-month contract opportunity.
***This is a Hybrid opportunity requiring the qualified professional to work onsite 3 to 4 days a week.***
No third party candidates...please.
Responsibilities:
- Gather, analyze, and document business requirements related to ServiceNow, SailPoint, and SuccessFactors implementations and enhancements
- Conduct workshops and meetings with business users to understand their needs, document functional requirements, and translate them into technical specifications
- Analyze business processes and workflows to identify areas for improvement and provide recommendations for system optimization and automation
- Assist in the configuration, customization, and optimization of the ServiceNow platform, ensuring it aligns with business needs.
- Support incident, change, and problem management processes in ServiceNow, working closely with technical teams to resolve issues
- Participate in ongoing platform enhancements, integrations, and feature implementations
- Manage ServiceNow modules such as ITSM, ITOM, and HR Service Delivery to streamline business processes
- Work with technical teams to support and maintain the SailPoint Identity Governance platform, ensuring seamless integration with other enterprise systems
- Assist in user provisioning, role-based access control (RBAC), and compliance workflows within SailPoint
- Ensure that SailPoint integrates effectively with ServiceNow and SuccessFactors for a streamlined user experience
- Work alongside Project Managers, Developers, and other Business Analysts to support system implementations and enhancements
- Participate in user acceptance testing (UAT), quality assurance, and go-live support for system releases
Qualifications:
- 2+ years of experience in Business Analysis, IT Service Management, or a related field
- Bachelor's Degree in Information Technology, Computer Science, Business Administration, or a related field
- Basic understanding of ITSM processes and ServiceNow functionality
- Excellent verbal and written communication skills
- Solid analytical mindset with strong problem-solving abilities
- High attention to detail with the ability to manage multiple tasks and priorities
Desired Skills:
- Exposure to ServiceNow or similar ITSM platforms
- Familiarity with Data Analysis tools & methodologies
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Report this job