TV Production Support Analyst

STAND 8 provides end to end IT solutions to enterprise partners across the United States and with offices in Los Angeles, New York, New Jersey, Atlanta, and more including internationally in Mexico and India

We are seeking a highly skilled and experienced Principal Engineer to drive innovation, strategy, and execution in delivering a seamless digital workplace experience. This role will focus on designing, implementing, and optimizing modern endpoint computing, collaboration tools, and enterprise productivity solutions. The Technical Support Analyst handles the day-to-day fulfillment of computer and mobile device-related questions and incident-solving. The analyst will be the liaison between users, studio services and all support entities internally and external.

Specific responsibilities

• Provide technical assistance, guidance, and troubleshooting, as well as on-the-spot training to end users.


• Triage network issues and configuration requirements in partnership with network provider.


• Onsite solutions provider around all technology needs in partnership with supporting enterprise teams.


• Provide end-user workplace support, including issue resolution, upgrades/patches, new software installations, and general Q&A across PC, Macs and Smartphones.


• Escalate high-priority and complex issues exceeding a timeframe of 1 hour of diagnosis time and 1 hour of troubleshooting; escalate to Technical Lead and management while acting as a liaison between the client and Subject Matter Expert until the ticket is closed.


• Install new workplace devices for end users, including PC, Macs, Peripherals, smartphones, tablets, etc.


• Assist with troubleshooting by partnering with other Technology teams across the organization (Business Technology, Infrastructure, etc.).


• Onsite support for video conferencing equipment as local smart hands to remote VNOC team.


• Review requests to route/engage appropriate areas of expertise such as network service team, studio ops, AV.


• Take ownership of production incidents from technical support expertise and collaborate with others on remediation.


• Communicate network/services issues with facilities and network team.

Qualifications

• Production, News, and Entertainment industry experience preferred.


• 2+ years of IT support


• 2+ years of experience providing direct end-user support in an Apple and Windows environment.


• 2+ years Expertise in network configuration and support


• Ability to work flexible hours followed to the production schedule


• Must be available to work on weekends if required


• Strong communication skills


• Experience with DS players (Appspace, Scala).


• Experience with (MS Teams, Zoom, Amazon Chime, Bluejeans, Google Meets).


• Computer Skills: MS Office, Outlook, Visio, etc.


• 5+ years of On-Site or Internal Support experience.


• 4+ years of Team Leader experience.


• 4+ years of UX or equivalent experience.


• 4+ years of DSP programming (Biamp, QSC).


• Experience with MS Front Row or Cisco Telepresence.

Desired Characteristics

• Integrity: Do the right thing and treat people right


• Creativity: The environment and resources to dream new dreams


• Teamwork: We're smarter and more dynamic together


• Pioneering Spirit: The drive to invent the future


• Ownership: Act like an owner, not a renter


• Project management skills and experience are a plus


• Organized, punctual, self-motivated and detail-oriented


• Strong organizational skills


• Customer-focused, results-oriented, and accountable


• Strong oral and written communication skills


• Professional attitude


• Certified Technology Specialist (CTS) Certification.


• Crestron Core Track Certification(s).


• Dante Certification Level 1.


• Digital Media Certificates.

Additional Details
The base range for this contract position is $25 - $35 /per hour, depending on experience.
Our pay ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hires of this position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Qualified applicants with arrest or conviction records will be considered.

Benefits
About Us
STAND 8 provides end-to-end IT solutions to enterprise partners across the United States and globally with offices in Los Angeles, Atlanta, New York, Mexico, Japan, India, and more. STAND 8 focuses on the "bleeding edge" of technology and leverages automation, process, marketing, and over fifteen years of success and growth to provide a world-class experience for our customers, partners, and employees.
Our mission is to impact the world positively by creating success through PEOPLE, PROCESS, and TECHNOLOGY.
Check out more at ; and reach out today to explore opportunities to grow together

• Medical coverage and Health Savings Account (HSA) through Anthem


• Dental/Vision/Various Ancillary coverages through Unum


• 401(k) retirement savings plan


• Company-paid Employee Assistance Program (EAP)


• Discount programs through ADP WorkforceNow

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

STAND 8 provides end to end IT solutions to enterprise partners across the United States and with offices in Los Angeles, New York, New Jersey, Atlanta, and more including internationally in Mexico and India

We are seeking a highly skilled and experienced Principal Engineer to drive innovation, strategy, and execution in delivering a seamless digital workplace experience. This role will focus on designing, implementing, and optimizing modern endpoint computing, collaboration tools, and enterprise productivity solutions. The Technical Support Analyst handles the day-to-day fulfillment of computer and mobile device-related questions and incident-solving. The analyst will be the liaison between users, studio services and all support entities internally and external.

Specific responsibilities

• Provide technical assistance, guidance, and troubleshooting, as well as on-the-spot training to end users.


• Triage network issues and configuration requirements in partnership with network provider.


• Onsite solutions provider around all technology needs in partnership with supporting enterprise teams.


• Provide end-user workplace support, including issue resolution, upgrades/patches, new software installations, and general Q&A across PC, Macs and Smartphones.


• Escalate high-priority and complex issues exceeding a timeframe of 1 hour of diagnosis time and 1 hour of troubleshooting; escalate to Technical Lead and management while acting as a liaison between the client and Subject Matter Expert until the ticket is closed.


• Install new workplace devices for end users, including PC, Macs, Peripherals, smartphones, tablets, etc.


• Assist with troubleshooting by partnering with other Technology teams across the organization (Business Technology, Infrastructure, etc.).


• Onsite support for video conferencing equipment as local smart hands to remote VNOC team.


• Review requests to route/engage appropriate areas of expertise such as network service team, studio ops, AV.


• Take ownership of production incidents from technical support expertise and collaborate with others on remediation.


• Communicate network/services issues with facilities and network team.

Qualifications

• Production, News, and Entertainment industry experience preferred.


• 2+ years of IT support


• 2+ years of experience providing direct end-user support in an Apple and Windows environment.


• 2+ years Expertise in network configuration and support


• Ability to work flexible hours followed to the production schedule


• Must be available to work on weekends if required


• Strong communication skills


• Experience with DS players (Appspace, Scala).


• Experience with (MS Teams, Zoom, Amazon Chime, Bluejeans, Google Meets).


• Computer Skills: MS Office, Outlook, Visio, etc.


• 5+ years of On-Site or Internal Support experience.


• 4+ years of Team Leader experience.


• 4+ years of UX or equivalent experience.


• 4+ years of DSP programming (Biamp, QSC).


• Experience with MS Front Row or Cisco Telepresence.

Desired Characteristics

• Integrity: Do the right thing and treat people right


• Creativity: The environment and resources to dream new dreams


• Teamwork: We're smarter and more dynamic together


• Pioneering Spirit: The drive to invent the future


• Ownership: Act like an owner, not a renter


• Project management skills and experience are a plus


• Organized, punctual, self-motivated and detail-oriented


• Strong organizational skills


• Customer-focused, results-oriented, and accountable


• Strong oral and written communication skills


• Professional attitude


• Certified Technology Specialist (CTS) Certification.


• Crestron Core Track Certification(s).


• Dante Certification Level 1.


• Digital Media Certificates.

Additional Details
The base range for this contract position is $25 - $35 /per hour, depending on experience.
Our pay ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hires of this position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Qualified applicants with arrest or conviction records will be considered.

Benefits
About Us
STAND 8 provides end-to-end IT solutions to enterprise partners across the United States and globally with offices in Los Angeles, Atlanta, New York, Mexico, Japan, India, and more. STAND 8 focuses on the "bleeding edge" of technology and leverages automation, process, marketing, and over fifteen years of success and growth to provide a world-class experience for our customers, partners, and employees.
Our mission is to impact the world positively by creating success through PEOPLE, PROCESS, and TECHNOLOGY.
Check out more at ; and reach out today to explore opportunities to grow together

• Medical coverage and Health Savings Account (HSA) through Anthem


• Dental/Vision/Various Ancillary coverages through Unum


• 401(k) retirement savings plan


• Company-paid Employee Assistance Program (EAP)


• Discount programs through ADP WorkforceNow

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.