Technology Equipment Technician & Sales Representative II
Title: Technology Equipment Technician & Sales Representative II (Onsite- Only w2 candidates)
Duration: 6 months
Location: Cheektowaga, NY
Interview Mode: In-Person
Workers will be performing detailed and repetitive work in a production capacity with computer hardware and peripherals. Experience with inventory management and warehousing is a plus. Experience with MS office - Word, Excel, Outlook, and the ServiceNow ticketing platform is strongly desired.
SKILLS REQUIRED:
Computer hardware repair & testing
Warehousing and logistics
Customer Service
PHYSICAL REQUIREMENTS:
This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling and climbing. The employee must frequently lift and/or move items over 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
HP Commercial Desktops, Workstations and Notebook Service Qualification (if not certified at time of hire, must obtain certification within 6 months of entry into role).
Comp TIA A+ + CE Certification (if not certified at time of hire, must obtain certification within 1 year of entry into role).
PRIMARY RESPONSIBILITIES:
Work closely with Technology management, senior engineers and support teams on a regular basis to implement and manage the disposition of all technology equipment to include Laptops, Desktops, Thin Clients, Workstations, Tablets, Apple iPhones, iPads, MiFi devices, MICR Readers, BIC Scanners, Journal Printers, Joggers and any peripheral equipment. Respond to and resolve escalations on moderately to highly complex issues using diagnostic tools available. Maintain and track repair inventory log for all devices and equipment.
Represent Corporate ReUse Team with Service Now issues platform which includes infrastructure review, implementation and design, creation of support, standards, policies, analysis and testing. Triage and process all Service Now orders and tickets to ensure business continuity for new equipment and break/fix replacement devices. Participate in Service Now enhancement meetings to communicate needs to the department to product owners and other stakeholders. Participate in software testing as necessary.
Title: Technology Equipment Technician & Sales Representative II (Onsite- Only w2 candidates)
Duration: 6 months
Location: Cheektowaga, NY
Interview Mode: In-Person
Workers will be performing detailed and repetitive work in a production capacity with computer hardware and peripherals. Experience with inventory management and warehousing is a plus. Experience with MS office - Word, Excel, Outlook, and the ServiceNow ticketing platform is strongly desired.
SKILLS REQUIRED:
Computer hardware repair & testing
Warehousing and logistics
Customer Service
PHYSICAL REQUIREMENTS:
This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling and climbing. The employee must frequently lift and/or move items over 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
HP Commercial Desktops, Workstations and Notebook Service Qualification (if not certified at time of hire, must obtain certification within 6 months of entry into role).
Comp TIA A+ + CE Certification (if not certified at time of hire, must obtain certification within 1 year of entry into role).
PRIMARY RESPONSIBILITIES:
Work closely with Technology management, senior engineers and support teams on a regular basis to implement and manage the disposition of all technology equipment to include Laptops, Desktops, Thin Clients, Workstations, Tablets, Apple iPhones, iPads, MiFi devices, MICR Readers, BIC Scanners, Journal Printers, Joggers and any peripheral equipment. Respond to and resolve escalations on moderately to highly complex issues using diagnostic tools available. Maintain and track repair inventory log for all devices and equipment.
Represent Corporate ReUse Team with Service Now issues platform which includes infrastructure review, implementation and design, creation of support, standards, policies, analysis and testing. Triage and process all Service Now orders and tickets to ensure business continuity for new equipment and break/fix replacement devices. Participate in Service Now enhancement meetings to communicate needs to the department to product owners and other stakeholders. Participate in software testing as necessary.