Desktop Support Technician

Desktop Support

Minimum 3-5 years, prefer 4+ Performs a variety of technical support duties to ensure proper and timely installation of new or relocated hardware, software, applications, and communications and provides end users with first level support covering a wide variety of questions on systems, software, hardware, peripherals, services, etc.

PRINCIPAL DUTIES
Prepare and setup new workstations for onsite installation.

Perform data transfers for PC replacements.


Install and troubleshoot Customers' IT hardware and software.

Provide regular ticket reviews and reporting to the Service Delivery Manager & Dispatcher.

Escalate support tickets as needed.

Provide continuous feedback on; recurring customer issues, customer dissatisfaction, process inefficiencies, lack of documentation, to the other delivery areas as required.

Maintain high positive Customer and user satisfaction and relationships.

Conduct thorough checking and self-checking of information and documentation.

Assist in the training, mentoring and development of staff.

Perform general office duties as required.

Adopt continuous learning and improvement processes in all aspects of the position.

Routes more complex problems to second level support following procedures.

Wipe, restore, overhaul, hard drives as needed.

Perform scheduled or reactive onsite service calls.

Provide reactive remote support services via support tickets.

Advise and train Customers on how to use and troubleshoot technology.

Analyze and solve various IT problems.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Desktop Support

Minimum 3-5 years, prefer 4+ Performs a variety of technical support duties to ensure proper and timely installation of new or relocated hardware, software, applications, and communications and provides end users with first level support covering a wide variety of questions on systems, software, hardware, peripherals, services, etc.

PRINCIPAL DUTIES
Prepare and setup new workstations for onsite installation.

Perform data transfers for PC replacements.


Install and troubleshoot Customers' IT hardware and software.

Provide regular ticket reviews and reporting to the Service Delivery Manager & Dispatcher.

Escalate support tickets as needed.

Provide continuous feedback on; recurring customer issues, customer dissatisfaction, process inefficiencies, lack of documentation, to the other delivery areas as required.

Maintain high positive Customer and user satisfaction and relationships.

Conduct thorough checking and self-checking of information and documentation.

Assist in the training, mentoring and development of staff.

Perform general office duties as required.

Adopt continuous learning and improvement processes in all aspects of the position.

Routes more complex problems to second level support following procedures.

Wipe, restore, overhaul, hard drives as needed.

Perform scheduled or reactive onsite service calls.

Provide reactive remote support services via support tickets.

Advise and train Customers on how to use and troubleshoot technology.

Analyze and solve various IT problems.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.