Application support specialist
We are looking for a Application support specialist with the Application integrations, providing timely support to cross-functional teams, and implementing simple business-requested enhancements. The ideal candidate will possess a strong understanding of Boomi, Salesforce, Oracle, SQL, SOAP & REST APIs and web protocols (HTTP, SFTP).
Job Responsibilities:
- Continuously monitor JIRA dashboards to identify integration failures and performance issues.
- Take immediate action to investigate and resolve incidents, collaborating with cross-functional teams (development, operations, business analysts) to ensure timely resolution.
- Troubleshoot and resolve integration-related issues, including data discrepancies, connectivity problems, and process failures. Perform pre & post integration activities like stop or start jobs and perform validation activities
- Support Finance, SCM & Payroll integrations.
- Document incident resolution steps (Maintain runbook) and contribute to knowledge base updates.
- Perform month-end activities, release activities and other support activities.
- Implement simple business-requested enhancements to Boomi processes, such as date format changes, field mapping adjustments, and minor logic modifications.
Required Experience and Skills:
- Experience with cloud-based integration platforms.
- Having certification in any integration platform is a plus (Boomi)
- Knowledge of enterprise application integration (EAI) patterns.
- Experience with JIRA or other ticketing systems.
- Utilize strong knowledge of Boomi platform for integration development and troubleshooting.
- Employ SQL skills for data analysis, querying, and manipulation.
- Apply understanding of SFTP and HTTP protocols for secure data transfer and web service communication.
- Collaborate effectively with cross-functional teams to resolve issues and implement solutions.
- Provide regular updates on incident status and resolution progress.
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Unisoft is an Equal Employment Opportunity (EEO) Employer
All our Information Technology professional positions required a minimum Bachelor degree in computer Science or Information Technology or related field.
We are looking for a Application support specialist with the Application integrations, providing timely support to cross-functional teams, and implementing simple business-requested enhancements. The ideal candidate will possess a strong understanding of Boomi, Salesforce, Oracle, SQL, SOAP & REST APIs and web protocols (HTTP, SFTP).
Job Responsibilities:
- Continuously monitor JIRA dashboards to identify integration failures and performance issues.
- Take immediate action to investigate and resolve incidents, collaborating with cross-functional teams (development, operations, business analysts) to ensure timely resolution.
- Troubleshoot and resolve integration-related issues, including data discrepancies, connectivity problems, and process failures. Perform pre & post integration activities like stop or start jobs and perform validation activities
- Support Finance, SCM & Payroll integrations.
- Document incident resolution steps (Maintain runbook) and contribute to knowledge base updates.
- Perform month-end activities, release activities and other support activities.
- Implement simple business-requested enhancements to Boomi processes, such as date format changes, field mapping adjustments, and minor logic modifications.
Required Experience and Skills:
- Experience with cloud-based integration platforms.
- Having certification in any integration platform is a plus (Boomi)
- Knowledge of enterprise application integration (EAI) patterns.
- Experience with JIRA or other ticketing systems.
- Utilize strong knowledge of Boomi platform for integration development and troubleshooting.
- Employ SQL skills for data analysis, querying, and manipulation.
- Apply understanding of SFTP and HTTP protocols for secure data transfer and web service communication.
- Collaborate effectively with cross-functional teams to resolve issues and implement solutions.
- Provide regular updates on incident status and resolution progress.
----------------------------------------------------------------------------------------------------------------------------------
Unisoft is an Equal Employment Opportunity (EEO) Employer
All our Information Technology professional positions required a minimum Bachelor degree in computer Science or Information Technology or related field.