Service Delivery Director

About Quinnox

Quinnox is a global IT services organization headquartered in Chicago, USA with presence in Europe, Middle East and India.

We are an Agile, Midsize CMMI Level 5, ISO 9001:2008 and ISO 27001:2013 certified organization, working with Fortune 500 clients and have successfully executed projects in over 40+ countries across the globe.

Quinnox is led by senior and seasoned professionals, in both business and technology, who have held key executive leadership positions in major banks, consulting groups, and technology products companies. All of us are focused on only one mission accelerating success for our clients and employees.

Position: Onsite Delivery Head

Location: Houston

Experience: 15+ years

Role Overview:

We are seeking a highly experienced Onsite Delivery Head to oversee and drive IT service delivery for our key accounts. The ideal candidate will be responsible for ensuring seamless project execution, client satisfaction, and strategic growth of the engagement. This role requires strong leadership, stakeholder management, and the ability to align delivery with business objectives.

Key Responsibilities:

• Delivery Management: Ensure high-quality IT service delivery, meeting SLAs, KPIs, and client expectations.
• Client Engagement: Act as the primary point of contact for clients, managing relationships, expectations, and escalations.
• Strategic Planning: Align project execution with business goals, drive innovation, and identify opportunities for account growth.
• Team Leadership: Lead onsite and offshore delivery teams, fostering collaboration and driving performance.
• Stakeholder Management: Collaborate with internal teams, including sales, operations, and technology, to optimize delivery.
• Risk & Compliance: Mitigate delivery risks, ensure adherence to security, compliance, and governance standards.
• Financial Management: Manage budgets, profitability, and cost optimization for the account.
• Process Improvement: Implement best practices, automation, and continuous improvement initiatives to enhance efficiency.

Required Skills & Experience:

• Prior delivery leadership with distributed teams, modern application managed services and digital transformation
• IT Services Expertise: Proven track record in delivering large-scale IT projects, preferably in application development, cloud, or digital transformation.
• Industry Experience-Environmental Services, Supply Chain, Energy and Utilities
• Technical Hands-on Experience: Expertise in at least one of the following tech stacks:

Salesforce (CRM, Service Cloud, Marketing Cloud)

Digital Technologies (Web & Mobile Development, UI/UX)

.NET/AWS (Cloud-Native Applications, Microservices)

Python/Node.js (AI/ML, Automation, API Development)

• Leadership & People Management: Experience in leading multi-geography teams with strong mentorship capabilities.
• Client & Stakeholder Management: Strong negotiation, communication, and relationship-building skills.
• Agile & DevOps Knowledge: Familiarity with Agile methodologies, DevOps practices, and modern delivery frameworks.
• Problem-Solving: Ability to handle escalations, drive resolutions, and proactively identify improvement areas.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

About Quinnox

Quinnox is a global IT services organization headquartered in Chicago, USA with presence in Europe, Middle East and India.

We are an Agile, Midsize CMMI Level 5, ISO 9001:2008 and ISO 27001:2013 certified organization, working with Fortune 500 clients and have successfully executed projects in over 40+ countries across the globe.

Quinnox is led by senior and seasoned professionals, in both business and technology, who have held key executive leadership positions in major banks, consulting groups, and technology products companies. All of us are focused on only one mission accelerating success for our clients and employees.

Position: Onsite Delivery Head

Location: Houston

Experience: 15+ years

Role Overview:

We are seeking a highly experienced Onsite Delivery Head to oversee and drive IT service delivery for our key accounts. The ideal candidate will be responsible for ensuring seamless project execution, client satisfaction, and strategic growth of the engagement. This role requires strong leadership, stakeholder management, and the ability to align delivery with business objectives.

Key Responsibilities:

• Delivery Management: Ensure high-quality IT service delivery, meeting SLAs, KPIs, and client expectations.
• Client Engagement: Act as the primary point of contact for clients, managing relationships, expectations, and escalations.
• Strategic Planning: Align project execution with business goals, drive innovation, and identify opportunities for account growth.
• Team Leadership: Lead onsite and offshore delivery teams, fostering collaboration and driving performance.
• Stakeholder Management: Collaborate with internal teams, including sales, operations, and technology, to optimize delivery.
• Risk & Compliance: Mitigate delivery risks, ensure adherence to security, compliance, and governance standards.
• Financial Management: Manage budgets, profitability, and cost optimization for the account.
• Process Improvement: Implement best practices, automation, and continuous improvement initiatives to enhance efficiency.

Required Skills & Experience:

• Prior delivery leadership with distributed teams, modern application managed services and digital transformation
• IT Services Expertise: Proven track record in delivering large-scale IT projects, preferably in application development, cloud, or digital transformation.
• Industry Experience-Environmental Services, Supply Chain, Energy and Utilities
• Technical Hands-on Experience: Expertise in at least one of the following tech stacks:

Salesforce (CRM, Service Cloud, Marketing Cloud)

Digital Technologies (Web & Mobile Development, UI/UX)

.NET/AWS (Cloud-Native Applications, Microservices)

Python/Node.js (AI/ML, Automation, API Development)

• Leadership & People Management: Experience in leading multi-geography teams with strong mentorship capabilities.
• Client & Stakeholder Management: Strong negotiation, communication, and relationship-building skills.
• Agile & DevOps Knowledge: Familiarity with Agile methodologies, DevOps practices, and modern delivery frameworks.
• Problem-Solving: Ability to handle escalations, drive resolutions, and proactively identify improvement areas.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.