Information Technology Support Engineer
Salary undisclosed
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Key Responsibilities:
- Provide on-site support for hardware, software, and network troubleshooting at various client locations.
- Good understanding of antivirus software, firewalls, and data protection protocols to ensure secure IT environments.
- Respond to and resolve technical issues for end-users on time.
- Escalate complex issues to senior engineers when necessary.
- Assist with the installation, configuration, and maintenance of IT equipment.
- Basic understanding of TCP/IP, DNS, DHCP, VPN, Wi-Fi, and troubleshooting network connectivity issues.
- Maintain detailed documentation for support requests, resolutions, and system setups.
- Experience with Microsoft Office Suite (Word, Excel, PowerPoint), email clients (Outlook, Mail), and common productivity applications.
- Work on various IT systems, ensuring proper functioning of operating systems (Windows, macOS), networking devices, and other hardware components.
- Knowledge of IT service management tools (e.g., ServiceNow, Jira, Zendesk) for logging and tracking support requests.
Qualifications:
- High school diploma (or equivalent); IT-related degree preferred.
- Basic knowledge of IT systems, operating systems (Windows, macOS), and networking (basic network troubleshooting).
- Excellent communication and customer service skills, with the ability to explain technical issues in simple terms.
Key Responsibilities:
- Provide on-site support for hardware, software, and network troubleshooting at various client locations.
- Good understanding of antivirus software, firewalls, and data protection protocols to ensure secure IT environments.
- Respond to and resolve technical issues for end-users on time.
- Escalate complex issues to senior engineers when necessary.
- Assist with the installation, configuration, and maintenance of IT equipment.
- Basic understanding of TCP/IP, DNS, DHCP, VPN, Wi-Fi, and troubleshooting network connectivity issues.
- Maintain detailed documentation for support requests, resolutions, and system setups.
- Experience with Microsoft Office Suite (Word, Excel, PowerPoint), email clients (Outlook, Mail), and common productivity applications.
- Work on various IT systems, ensuring proper functioning of operating systems (Windows, macOS), networking devices, and other hardware components.
- Knowledge of IT service management tools (e.g., ServiceNow, Jira, Zendesk) for logging and tracking support requests.
Qualifications:
- High school diploma (or equivalent); IT-related degree preferred.
- Basic knowledge of IT systems, operating systems (Windows, macOS), and networking (basic network troubleshooting).
- Excellent communication and customer service skills, with the ability to explain technical issues in simple terms.