Cloud Infrastructure Specialist
Salary undisclosed
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Role- Cloud Infrastructure Specialist
Location- Austin, TX (On-Site)
Duration: 6 months
MOI: Video
Skills- Cloud Infrastructure, SailPoint, Ticketing
SLA Adherence
Understand Priority and Severity based on ITIL practice, resolve trouble ticket within agreed resolution SL
Required Skills
Location- Austin, TX (On-Site)
Duration: 6 months
MOI: Video
Skills- Cloud Infrastructure, SailPoint, Ticketing
SLA Adherence
- Time bound resolution of elevated tickets - OLA
- Manage ticket backlog timelines - OLA
- Adhere to defined process – Number of NCs in internal/external Audits
- Number of KB articles created
- Number of incidents and change ticket handled
- Number of elevated tickets resolved
- Number of successful change tickets
- % Completion of all mandatory training requirements Performance Areas:
Understand Priority and Severity based on ITIL practice, resolve trouble ticket within agreed resolution SL
Required Skills
- Cloud Infrastructure
- Sailpoint
- Ticketing
Role- Cloud Infrastructure Specialist
Location- Austin, TX (On-Site)
Duration: 6 months
MOI: Video
Skills- Cloud Infrastructure, SailPoint, Ticketing
SLA Adherence
Understand Priority and Severity based on ITIL practice, resolve trouble ticket within agreed resolution SL
Required Skills
Location- Austin, TX (On-Site)
Duration: 6 months
MOI: Video
Skills- Cloud Infrastructure, SailPoint, Ticketing
SLA Adherence
- Time bound resolution of elevated tickets - OLA
- Manage ticket backlog timelines - OLA
- Adhere to defined process – Number of NCs in internal/external Audits
- Number of KB articles created
- Number of incidents and change ticket handled
- Number of elevated tickets resolved
- Number of successful change tickets
- % Completion of all mandatory training requirements Performance Areas:
Understand Priority and Severity based on ITIL practice, resolve trouble ticket within agreed resolution SL
Required Skills
- Cloud Infrastructure
- Sailpoint
- Ticketing