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Cloud Infrastructure Specialist

Salary undisclosed

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Role- Cloud Infrastructure Specialist

Location- Austin, TX (On-Site)

Duration: 6 months

MOI: Video

Skills- Cloud Infrastructure, SailPoint, Ticketing

SLA Adherence

  • Time bound resolution of elevated tickets - OLA
  • Manage ticket backlog timelines - OLA
  • Adhere to defined process – Number of NCs in internal/external Audits
  • Number of KB articles created
  • Number of incidents and change ticket handled
  • Number of elevated tickets resolved
  • Number of successful change tickets
  • % Completion of all mandatory training requirements Performance Areas:

Resolution

Understand Priority and Severity based on ITIL practice, resolve trouble ticket within agreed resolution SL

Required Skills

  • Cloud Infrastructure
  • Sailpoint
  • Ticketing
Role- Cloud Infrastructure Specialist

Location- Austin, TX (On-Site)

Duration: 6 months

MOI: Video

Skills- Cloud Infrastructure, SailPoint, Ticketing

SLA Adherence

  • Time bound resolution of elevated tickets - OLA
  • Manage ticket backlog timelines - OLA
  • Adhere to defined process – Number of NCs in internal/external Audits
  • Number of KB articles created
  • Number of incidents and change ticket handled
  • Number of elevated tickets resolved
  • Number of successful change tickets
  • % Completion of all mandatory training requirements Performance Areas:

Resolution

Understand Priority and Severity based on ITIL practice, resolve trouble ticket within agreed resolution SL

Required Skills

  • Cloud Infrastructure
  • Sailpoint
  • Ticketing