Senior Tech Support Engineer
Salary undisclosed
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Software Guidance & Assistance, Inc., (SGA), is seeking a Senior Tech Support Engineer for a RIGHT TO HIRE assignment with one of our premier Financial Services clients in mid-town Manhattan, NYC. Hybrid: 3+ days/week in office
The firm is seeking a professional and motivated candidate to join its IT Team as a Senior Tech Support Engineer. The position entails providing day-to-day end-user support, fielding escalations, and improving the engineering of our end-user technology with the highest level of service in mind. A successful candidate will be hands-on and execute end-user projects and tasks, including those related to hardware refreshes, Windows imaging, asset management, mobile devices, AWS Workspaces, Active Directory, Group Policies, and video and teleconferencing. The Senior Tech Support Engineer will serve as a direct escalation point to the other members of the End User team and continuously look to improve on the processes and procedures currently in place.
Responsibilities:
Primary responsibilities estimated percentage:
Required Skills:
Preferred Skills:
SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .
SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company to request an accommodation or assistance regarding our policy.
The firm is seeking a professional and motivated candidate to join its IT Team as a Senior Tech Support Engineer. The position entails providing day-to-day end-user support, fielding escalations, and improving the engineering of our end-user technology with the highest level of service in mind. A successful candidate will be hands-on and execute end-user projects and tasks, including those related to hardware refreshes, Windows imaging, asset management, mobile devices, AWS Workspaces, Active Directory, Group Policies, and video and teleconferencing. The Senior Tech Support Engineer will serve as a direct escalation point to the other members of the End User team and continuously look to improve on the processes and procedures currently in place.
Responsibilities:
Provide white-glove IT support to C-level associates, Partners, management, and end users
Maintain software updates, vulnerability protection, security settings, knowledge bases, and frequently asked questions resources to aid in problem resolution
Maintain "incidents and problems" ticketing system with rigorous attention to SLAs and end-user communication
Resolve physical and virtual computer issues (connectivity, performance) and printer issues (local, network)
Perform support on:
Windows 10 laptops
Office 365
Active Directory
Okta; including SAML integration and onboarding
Bloomberg
AWS Workspaces
Provide on call support in the event of user issues after hours or on weekends as needed
Administer Audio/Video hardware troubleshooting and maintain relationship with A/V vendor
Continuously improving procedures for the team and MIO's end users.
Act as the teams Technical SME/Guru. Be known as a team player who will have the ability to transfer knowledge and facilitate growth within the team.
Provide recommended hardware, software, and peripheral solutions that meet the needs of our users
Engage a broad range of stakeholders across the organization including Front & Middle Office, Product Control, Risk Management, Back Office, Front Office, and other App Support teams
Adhere to established information security standards and procedures
Primary responsibilities estimated percentage:
50% providing white-glove end user support, troubleshooting, and serving as an escalation point to the end user team
50% Projects, implementations, deployments, procurement planning
Required Skills:
5-8+ years of experience in a desktop support role with a financial services organization, performing desktop/network troubleshooting, diagnostics, research, and evaluation
Demonstrated subject matter expertise in Windows, mobile device management, Group Policies, automation, and PowerShell scripting
Working knowledge of Networking, DNS, Internet Infrastructure, and IP informational tools
Advanced Troubleshooting skills with various hardware (laptops, iPads, iPhones, printers. Crestron A/V equipment)
Strong experience working with end users working in-person and remotely
Excellent communication skills and the ability to interact with professionals at all levels of seniority
Passion for customer service and supporting our clients' needs
Summary: Highly ambitious individual who can provide white-glove service and support to users AND engineer automated processes in software deployments, images, and security-based tasks.
Preferred Skills:
Experience working with a trading desk a plus
SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .
SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company to request an accommodation or assistance regarding our policy.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Report this job Software Guidance & Assistance, Inc., (SGA), is seeking a Senior Tech Support Engineer for a RIGHT TO HIRE assignment with one of our premier Financial Services clients in mid-town Manhattan, NYC. Hybrid: 3+ days/week in office
The firm is seeking a professional and motivated candidate to join its IT Team as a Senior Tech Support Engineer. The position entails providing day-to-day end-user support, fielding escalations, and improving the engineering of our end-user technology with the highest level of service in mind. A successful candidate will be hands-on and execute end-user projects and tasks, including those related to hardware refreshes, Windows imaging, asset management, mobile devices, AWS Workspaces, Active Directory, Group Policies, and video and teleconferencing. The Senior Tech Support Engineer will serve as a direct escalation point to the other members of the End User team and continuously look to improve on the processes and procedures currently in place.
Responsibilities:
Primary responsibilities estimated percentage:
Required Skills:
Preferred Skills:
SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .
SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company to request an accommodation or assistance regarding our policy.
The firm is seeking a professional and motivated candidate to join its IT Team as a Senior Tech Support Engineer. The position entails providing day-to-day end-user support, fielding escalations, and improving the engineering of our end-user technology with the highest level of service in mind. A successful candidate will be hands-on and execute end-user projects and tasks, including those related to hardware refreshes, Windows imaging, asset management, mobile devices, AWS Workspaces, Active Directory, Group Policies, and video and teleconferencing. The Senior Tech Support Engineer will serve as a direct escalation point to the other members of the End User team and continuously look to improve on the processes and procedures currently in place.
Responsibilities:
Provide white-glove IT support to C-level associates, Partners, management, and end users
Maintain software updates, vulnerability protection, security settings, knowledge bases, and frequently asked questions resources to aid in problem resolution
Maintain "incidents and problems" ticketing system with rigorous attention to SLAs and end-user communication
Resolve physical and virtual computer issues (connectivity, performance) and printer issues (local, network)
Perform support on:
Windows 10 laptops
Office 365
Active Directory
Okta; including SAML integration and onboarding
Bloomberg
AWS Workspaces
Provide on call support in the event of user issues after hours or on weekends as needed
Administer Audio/Video hardware troubleshooting and maintain relationship with A/V vendor
Continuously improving procedures for the team and MIO's end users.
Act as the teams Technical SME/Guru. Be known as a team player who will have the ability to transfer knowledge and facilitate growth within the team.
Provide recommended hardware, software, and peripheral solutions that meet the needs of our users
Engage a broad range of stakeholders across the organization including Front & Middle Office, Product Control, Risk Management, Back Office, Front Office, and other App Support teams
Adhere to established information security standards and procedures
Primary responsibilities estimated percentage:
50% providing white-glove end user support, troubleshooting, and serving as an escalation point to the end user team
50% Projects, implementations, deployments, procurement planning
Required Skills:
5-8+ years of experience in a desktop support role with a financial services organization, performing desktop/network troubleshooting, diagnostics, research, and evaluation
Demonstrated subject matter expertise in Windows, mobile device management, Group Policies, automation, and PowerShell scripting
Working knowledge of Networking, DNS, Internet Infrastructure, and IP informational tools
Advanced Troubleshooting skills with various hardware (laptops, iPads, iPhones, printers. Crestron A/V equipment)
Strong experience working with end users working in-person and remotely
Excellent communication skills and the ability to interact with professionals at all levels of seniority
Passion for customer service and supporting our clients' needs
Summary: Highly ambitious individual who can provide white-glove service and support to users AND engineer automated processes in software deployments, images, and security-based tasks.
Preferred Skills:
Experience working with a trading desk a plus
SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .
SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company to request an accommodation or assistance regarding our policy.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Report this job