Contact Center Customer Service Coordinator
Fremont, MI 49412
12+ months
Pay range: $14-15/hour on W2
KEY RESPONSIBILITIES:
* Phone channel focused with the ability to flex to e-mail, live chat, SMS text, eCommerce, and ratings and reviews as needed.
* Foster consumer loyalty while driving sales and market share through exceptional customer service, expert advice, nutrition and product education, and personalized solutions.
* Facilitate and support eCommerce intiatives and product transactions
* Process quality incidents in accordance with FDA and the Client requirements.
* Competency with CRM Salesforce Engage OMNI, Product Information, Consumer Data Privacy handling
* This position may support a 24/7 engagement center and could require availability for holidays, evenings and weekends.
QUALIFICATIONS / CERTIFICATIONS:
* High School Diploma or GED
* Additional education or certification in customer service considered a plus
* Strong communication (both verbal and written) and interpersonal skills
* Computer and/or systems knowledge
* Problem solving skills
* Customer service skills
Fremont, MI 49412
12+ months
Pay range: $14-15/hour on W2
KEY RESPONSIBILITIES:
* Phone channel focused with the ability to flex to e-mail, live chat, SMS text, eCommerce, and ratings and reviews as needed.
* Foster consumer loyalty while driving sales and market share through exceptional customer service, expert advice, nutrition and product education, and personalized solutions.
* Facilitate and support eCommerce intiatives and product transactions
* Process quality incidents in accordance with FDA and the Client requirements.
* Competency with CRM Salesforce Engage OMNI, Product Information, Consumer Data Privacy handling
* This position may support a 24/7 engagement center and could require availability for holidays, evenings and weekends.
QUALIFICATIONS / CERTIFICATIONS:
* High School Diploma or GED
* Additional education or certification in customer service considered a plus
* Strong communication (both verbal and written) and interpersonal skills
* Computer and/or systems knowledge
* Problem solving skills
* Customer service skills