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Contact Center Customer Service Coordinator

Salary undisclosed

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Contact Center Customer Service Coordinator
Fremont, MI 49412
12+ months
Pay range: $14-15/hour on W2

KEY RESPONSIBILITIES:
* Phone channel focused with the ability to flex to e-mail, live chat, SMS text, eCommerce, and ratings and reviews as needed.
* Foster consumer loyalty while driving sales and market share through exceptional customer service, expert advice, nutrition and product education, and personalized solutions.
* Facilitate and support eCommerce intiatives and product transactions
* Process quality incidents in accordance with FDA and the Client requirements.
* Competency with CRM Salesforce Engage OMNI, Product Information, Consumer Data Privacy handling
* This position may support a 24/7 engagement center and could require availability for holidays, evenings and weekends.

QUALIFICATIONS / CERTIFICATIONS:
* High School Diploma or GED
* Additional education or certification in customer service considered a plus
* Strong communication (both verbal and written) and interpersonal skills
* Computer and/or systems knowledge
* Problem solving skills
* Customer service skills

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Report this job
Contact Center Customer Service Coordinator
Fremont, MI 49412
12+ months
Pay range: $14-15/hour on W2

KEY RESPONSIBILITIES:
* Phone channel focused with the ability to flex to e-mail, live chat, SMS text, eCommerce, and ratings and reviews as needed.
* Foster consumer loyalty while driving sales and market share through exceptional customer service, expert advice, nutrition and product education, and personalized solutions.
* Facilitate and support eCommerce intiatives and product transactions
* Process quality incidents in accordance with FDA and the Client requirements.
* Competency with CRM Salesforce Engage OMNI, Product Information, Consumer Data Privacy handling
* This position may support a 24/7 engagement center and could require availability for holidays, evenings and weekends.

QUALIFICATIONS / CERTIFICATIONS:
* High School Diploma or GED
* Additional education or certification in customer service considered a plus
* Strong communication (both verbal and written) and interpersonal skills
* Computer and/or systems knowledge
* Problem solving skills
* Customer service skills

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Report this job