IT Support Analyst
Salary undisclosed
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Client: IT Support Analyst
Location: Houston, TX (Onsite Daily in 77026)
Duration: 3-month Contract-to-Hire
Work Requirements: , Holders or Authorized to Work in the U.S.
Responsibilities
Basic Requirements
Employee Perks (On-Site):
Our benefits package includes:
About INSPYR Solutions:
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.
Location: Houston, TX (Onsite Daily in 77026)
Duration: 3-month Contract-to-Hire
Work Requirements: , Holders or Authorized to Work in the U.S.
- Monday through Friday. 7:30 am to 4:30 pm
- Occasional overtime and weekends required
- Optional 9-80 work schedule with every other Friday off
Responsibilities
- Directly support PC software, hardware, and mobile devices.
- Coordinate support and troubleshooting for network and telecom problems and outages.
- User account administration for Active Directory, SAP, and other applications
- Mobile device support for MDM and Email
- Cisco phone setups and changes
- Meraki network troubleshooting
- Print server administration
- Office 365 exchange account administration and email troubleshooting
- Prioritize and resolve requests received and document resolutions in ticket system.
- Remote user assistance for field users and about 18 remote office locations in the gulf region
- Learn current service desk processes and assist in creating new procedures.
- Participate in 24 / 7 weekly on call rotation (to start after an acclimation & training period)
- Other duties as assigned by the Service Desk Manager
Basic Requirements
- 3+ years in a technical support role, or a combination of experience and education
- Ability to research incidents, diagnose problems, and communicate and implement effective solutions
- Proficiency required in:
- Active Directory and user administration
- Microsoft Office 365
- PC hardware troubleshooting
- Basic network troubleshooting
- Experience in the following preferred:
- Writing procedures and documentation
- Microsoft System Center Configuration Manager
- Cisco Unified Call Manager
- Office 365 SharePoint and OneDrive
- Professional demeanor, friendly presence, and helpful attitude
- Excellent oral and written communication skills
- Integrity and respect for confidential information
- Flexibility to adapt to a changing and growing environment
- Ability to lift up to 50 pounds
Employee Perks (On-Site):
- Full Gym
- Convenience Store
- Chef (during lunch hours 11am - 12:30pm)
Our benefits package includes:
- Comprehensive medical benefits
- Competitive pay, 401(k)
- Retirement plan
- and much more!
About INSPYR Solutions:
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.
INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Report this job Client: IT Support Analyst
Location: Houston, TX (Onsite Daily in 77026)
Duration: 3-month Contract-to-Hire
Work Requirements: , Holders or Authorized to Work in the U.S.
Responsibilities
Basic Requirements
Employee Perks (On-Site):
Our benefits package includes:
About INSPYR Solutions:
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.
Location: Houston, TX (Onsite Daily in 77026)
Duration: 3-month Contract-to-Hire
Work Requirements: , Holders or Authorized to Work in the U.S.
- Monday through Friday. 7:30 am to 4:30 pm
- Occasional overtime and weekends required
- Optional 9-80 work schedule with every other Friday off
Responsibilities
- Directly support PC software, hardware, and mobile devices.
- Coordinate support and troubleshooting for network and telecom problems and outages.
- User account administration for Active Directory, SAP, and other applications
- Mobile device support for MDM and Email
- Cisco phone setups and changes
- Meraki network troubleshooting
- Print server administration
- Office 365 exchange account administration and email troubleshooting
- Prioritize and resolve requests received and document resolutions in ticket system.
- Remote user assistance for field users and about 18 remote office locations in the gulf region
- Learn current service desk processes and assist in creating new procedures.
- Participate in 24 / 7 weekly on call rotation (to start after an acclimation & training period)
- Other duties as assigned by the Service Desk Manager
Basic Requirements
- 3+ years in a technical support role, or a combination of experience and education
- Ability to research incidents, diagnose problems, and communicate and implement effective solutions
- Proficiency required in:
- Active Directory and user administration
- Microsoft Office 365
- PC hardware troubleshooting
- Basic network troubleshooting
- Experience in the following preferred:
- Writing procedures and documentation
- Microsoft System Center Configuration Manager
- Cisco Unified Call Manager
- Office 365 SharePoint and OneDrive
- Professional demeanor, friendly presence, and helpful attitude
- Excellent oral and written communication skills
- Integrity and respect for confidential information
- Flexibility to adapt to a changing and growing environment
- Ability to lift up to 50 pounds
Employee Perks (On-Site):
- Full Gym
- Convenience Store
- Chef (during lunch hours 11am - 12:30pm)
Our benefits package includes:
- Comprehensive medical benefits
- Competitive pay, 401(k)
- Retirement plan
- and much more!
About INSPYR Solutions:
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.
INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Report this job