IT Support Technician- Junior Level
Location: 1-2 days remote, 3 days onsite at Chandler, AZ 85297.
Contract: 6+ months right to hire
Additional Requirements: Ability to work overtime and weekends as needed.
Travel: Occasional travel to remote office locations to support operations may be required (typically < 10%).
Important Skills:
Responsibilities: Provide desktop support, manage new laptop deployments, and have experience with Office, Azure, and Intune. Cisco Meraki experience is a plus but not required.
Technical Support: Diagnose, troubleshoot, and resolve complex hardware/software and network-related issues, driving problem resolution, collaborating with vendors, and managing cases as needed.
User Assistance: Serve as a point of contact for providing highly technical assistance to the user community.
Job Responsibilities
As a primary participant in the IT Help Desk operation (ticket managed cases):
Diagnose, troubleshoot, and resolve hardware/software and network-related problems, including driving problem resolution, working with vendors, and managing cases as required.
Serve as a point of contact providing assistance to the user community.
Ensure the appropriate solutions are employed and maintained.
Coordinate hardware repair activities.
New laptop imaging, and deployment
Create/manage/delete user accounts, passwords, security groups in Azure Active Directory as part of the on/off-boarding process
Install/configure Windows operating systems and software applications in a O365 environment for delivery to new or current employees.
Install operating system security patches and firmware updates, leveraging InTune device management wherever possible.
Available to work after normal business hours, weekends, and holidays (appropriately compensated) as needed to support IT maintenance activities to achieve minimal impact or disruption for end-users and the business in general.
Travel to remote office locations to support operations may be necessary (typically < 10%)
Perform other duties as assigned.
Location: 1-2 days remote, 3 days onsite at Chandler, AZ 85297.
Contract: 6+ months right to hire
Additional Requirements: Ability to work overtime and weekends as needed.
Travel: Occasional travel to remote office locations to support operations may be required (typically < 10%).
Important Skills:
Responsibilities: Provide desktop support, manage new laptop deployments, and have experience with Office, Azure, and Intune. Cisco Meraki experience is a plus but not required.
Technical Support: Diagnose, troubleshoot, and resolve complex hardware/software and network-related issues, driving problem resolution, collaborating with vendors, and managing cases as needed.
User Assistance: Serve as a point of contact for providing highly technical assistance to the user community.
Job Responsibilities
As a primary participant in the IT Help Desk operation (ticket managed cases):
Diagnose, troubleshoot, and resolve hardware/software and network-related problems, including driving problem resolution, working with vendors, and managing cases as required.
Serve as a point of contact providing assistance to the user community.
Ensure the appropriate solutions are employed and maintained.
Coordinate hardware repair activities.
New laptop imaging, and deployment
Create/manage/delete user accounts, passwords, security groups in Azure Active Directory as part of the on/off-boarding process
Install/configure Windows operating systems and software applications in a O365 environment for delivery to new or current employees.
Install operating system security patches and firmware updates, leveraging InTune device management wherever possible.
Available to work after normal business hours, weekends, and holidays (appropriately compensated) as needed to support IT maintenance activities to achieve minimal impact or disruption for end-users and the business in general.
Travel to remote office locations to support operations may be necessary (typically < 10%)
Perform other duties as assigned.