Care Coordination Supervisor

About Us:

Callen-Lorde is the global leader in LGBTQ+ healthcare. Since the days of Stonewall, we have been transforming lives in LGBTQ+ communities through excellent comprehensive care, provided free of judgment and regardless of ability to pay. In addition, we are continuously pioneering research, advocacy and education to drive positive change around the world, because we believe healthcare is a human right.

Our Mission:

Callen-Lorde Community Health Center provides sensitive, quality health care and related services targeted to New York’s lesbian, gay, bisexual, and transgender communities — in all their diversity — regardless of ability to pay. To further this mission, Callen-Lorde promotes health education and wellness, and advocates for LGBTQ+ health issues.

About the Role:

Callen-Lorde is seeking a dedicated Supervisor of Care Coordination to lead a team of professionals in delivering high-quality, patient-centered care. In this role, you will oversee caseloads, provide clinical supervision, and coordinate care across multiple disciplines to ensure comprehensive support for our patients. This position is especially focused on serving individuals living with HIV, helping them navigate their healthcare needs with compassion and efficiency. If you are passionate about social justice, healthcare equity, and making a meaningful impact in the lives of others, we encourage you to apply and join our mission-driven team.

Key Responsibilities:

As a Supervisor of Care Coordination, your responsibilities will include:

• Team Leadership: Supervise a team of Patient Navigators, Case Managers, and Supportive Case Managers, providing guidance, support, and performance evaluations.
• Case Management: Provide direct case management services, including intake, assessment, treatment planning, and ongoing reassessment.
• Care Coordination: Coordinate care with medical providers, behavioral health professionals, and other community resources to ensure seamless patient care.
• Entitlements and Referrals: Assist patients in accessing entitlements and referring them to appropriate services.
• Documentation: Maintain accurate and timely documentation of all patient encounters and activities.
• Performance Management: Monitor staff performance, provide feedback, and address any performance issues.
• Quality Improvement: Participate in quality improvement initiatives and contribute to the development of best practices.
• Professional Development: Attend conferences, trainings, and workshops to stay updated on the latest trends and best practices in care coordination.

Work Schedule:

This is a full-time position with evening hours.

Benefits:

Salary will be based on experience and will be accompanied by a comprehensive benefits package including an exceptional low cost medical plan option for you, your spouse/domestic partner and/or your family, dental insurance, vision insurance, no cost life insurance, short- and long-term disability insurance, Flexible Spending Account, Tuition Assistance, commuter benefits, a generous paid time off plan, and a 403B retirement savings plan.

Qualifications

Education, Experience

• Licensed Master of Social Work degree (LMSW), Licensed Mental Health Counselor (LMHC) or related Master’s degree preferred or a bachelor’s degree with a minimum of 3 years of experience in providing direct case management services will be considered.
• Experience supervising case management staff and performance based grant contract monitoring strongly preferred.

Desired Characteristics, Skills

• Ability to work effectively with diverse populations, including gay, bisexual, and transgender communities.
• Ability to work within team-based structure.
• Strong communication and interpersonal skills.
• Computer literacy preferred.
• Bilingual (Spanish/English) preferred.
• Commitment to diversity, equity and inclusion work and creating an anti-racism and anti-oppressive culture in the work environment.
• Commitment to the mission of Callen-Lorde.

If you are dedicated to making a difference in the lives of our patients and meet these qualifications, we encourage you to apply. Join us in providing comprehensive healthcare in a safe, inclusive, and supportive environment.

About Us:

Callen-Lorde is the global leader in LGBTQ+ healthcare. Since the days of Stonewall, we have been transforming lives in LGBTQ+ communities through excellent comprehensive care, provided free of judgment and regardless of ability to pay. In addition, we are continuously pioneering research, advocacy and education to drive positive change around the world, because we believe healthcare is a human right.

Our Mission:

Callen-Lorde Community Health Center provides sensitive, quality health care and related services targeted to New York’s lesbian, gay, bisexual, and transgender communities — in all their diversity — regardless of ability to pay. To further this mission, Callen-Lorde promotes health education and wellness, and advocates for LGBTQ+ health issues.

About the Role:

Callen-Lorde is seeking a dedicated Supervisor of Care Coordination to lead a team of professionals in delivering high-quality, patient-centered care. In this role, you will oversee caseloads, provide clinical supervision, and coordinate care across multiple disciplines to ensure comprehensive support for our patients. This position is especially focused on serving individuals living with HIV, helping them navigate their healthcare needs with compassion and efficiency. If you are passionate about social justice, healthcare equity, and making a meaningful impact in the lives of others, we encourage you to apply and join our mission-driven team.

Key Responsibilities:

As a Supervisor of Care Coordination, your responsibilities will include:

• Team Leadership: Supervise a team of Patient Navigators, Case Managers, and Supportive Case Managers, providing guidance, support, and performance evaluations.
• Case Management: Provide direct case management services, including intake, assessment, treatment planning, and ongoing reassessment.
• Care Coordination: Coordinate care with medical providers, behavioral health professionals, and other community resources to ensure seamless patient care.
• Entitlements and Referrals: Assist patients in accessing entitlements and referring them to appropriate services.
• Documentation: Maintain accurate and timely documentation of all patient encounters and activities.
• Performance Management: Monitor staff performance, provide feedback, and address any performance issues.
• Quality Improvement: Participate in quality improvement initiatives and contribute to the development of best practices.
• Professional Development: Attend conferences, trainings, and workshops to stay updated on the latest trends and best practices in care coordination.

Work Schedule:

This is a full-time position with evening hours.

Benefits:

Salary will be based on experience and will be accompanied by a comprehensive benefits package including an exceptional low cost medical plan option for you, your spouse/domestic partner and/or your family, dental insurance, vision insurance, no cost life insurance, short- and long-term disability insurance, Flexible Spending Account, Tuition Assistance, commuter benefits, a generous paid time off plan, and a 403B retirement savings plan.

Qualifications

Education, Experience

• Licensed Master of Social Work degree (LMSW), Licensed Mental Health Counselor (LMHC) or related Master’s degree preferred or a bachelor’s degree with a minimum of 3 years of experience in providing direct case management services will be considered.
• Experience supervising case management staff and performance based grant contract monitoring strongly preferred.

Desired Characteristics, Skills

• Ability to work effectively with diverse populations, including gay, bisexual, and transgender communities.
• Ability to work within team-based structure.
• Strong communication and interpersonal skills.
• Computer literacy preferred.
• Bilingual (Spanish/English) preferred.
• Commitment to diversity, equity and inclusion work and creating an anti-racism and anti-oppressive culture in the work environment.
• Commitment to the mission of Callen-Lorde.

If you are dedicated to making a difference in the lives of our patients and meet these qualifications, we encourage you to apply. Join us in providing comprehensive healthcare in a safe, inclusive, and supportive environment.