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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Jobs or company...

Customer Enablement Specialist

Salary undisclosed
Checking job availability...
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Simplified

About The Role

Our client is seeking a Customer Enablement Specialist to develop and manage engaging learning experiences that empower customers to succeed. This role involves creating educational resources, designing learning journeys, and collaborating with various teams to ensure customers and internal teams can maximize the value of the platform. A strong background in instructional design, LMS platforms, and customer enablement is essential. This position is part of the Implementation and Learning team and reports to the Director of Platform Implementation and Proficiency.

Key Responsibilities:

  • Knowledge Content Management: Develop user-friendly guides, playbooks, FAQs, and scalable learning paths to enhance customer self-service capabilities.
  • Instructional & Learning Journey Design: Apply instructional design principles to create resources that support customer onboarding and long-term success. Work with Customer Success teams to build and publish end-to-end learning journeys in Gainsight CE to drive platform adoption.
  • LMS & Product Experience: Contribute to in-app guides, walkthroughs, tooltips, and notifications in Gainsight PX to improve user experience and feature adoption.
  • Cross-Functional Collaboration: Work closely with teams across the organization, including Product Communications, Workplace Experience, Customer Success Operations, Self-Service, and People & Culture to align educational initiatives with training goals.
  • Analytics & Optimization: Track content usage, gather feedback, and refine learning materials to ensure continued relevance and impact.
  • Internal Training Support: Partner with the People & Culture team to design and deliver internal training programs for employees, including onboarding and upskilling initiatives.

Qualifications & Experience:

  • Bachelor’s degree in Instructional Design, Education, or a related field.
  • 3+ years of experience in customer enablement, instructional design, customer success, or a related role within a SaaS environment.
  • Proficiency in LMS platforms and experience creating learning content such as guides, walkthroughs, and tooltips.
  • Strong writing skills to develop clear, concise, and visually appealing guides, playbooks, and e-learning content.
  • Knowledge of adult learning principles and experience developing customer onboarding and training resources.
  • Data-driven mindset with the ability to analyze feedback and improve educational content.
  • Strong project management and organizational skills to handle multiple initiatives simultaneously.
  • Ability to create learning journeys, certification programs, and self-paced learning modules.
  • Strong collaboration skills and experience working cross-functionally to achieve shared goals.

Preferred Qualifications:

  • Experience with the hiring company’s platform.
  • Background in designing internal training programs.
  • Familiarity with CRM, LMS, and help desk tools.
  • Experience with additional customer success platforms or tools.

Benefits & Perks:

For U.S.-based employees, the company offers a variety of benefits, including:

  • Competitive salaries
  • Medical, dental, and vision coverage
  • Disability coverage & employer-paid life insurance
  • Mental health resources
  • 401(k) plan
  • Fully paid parental leave program

Additional perks include:

  • Generous PTO
  • Flexible work schedules
  • Remote work opportunities
  • Paid company holidays
  • Quiet Fridays (No non-essential internal meetings)
  • Casual dress work environment

About The Role

Our client is seeking a Customer Enablement Specialist to develop and manage engaging learning experiences that empower customers to succeed. This role involves creating educational resources, designing learning journeys, and collaborating with various teams to ensure customers and internal teams can maximize the value of the platform. A strong background in instructional design, LMS platforms, and customer enablement is essential. This position is part of the Implementation and Learning team and reports to the Director of Platform Implementation and Proficiency.

Key Responsibilities:

  • Knowledge Content Management: Develop user-friendly guides, playbooks, FAQs, and scalable learning paths to enhance customer self-service capabilities.
  • Instructional & Learning Journey Design: Apply instructional design principles to create resources that support customer onboarding and long-term success. Work with Customer Success teams to build and publish end-to-end learning journeys in Gainsight CE to drive platform adoption.
  • LMS & Product Experience: Contribute to in-app guides, walkthroughs, tooltips, and notifications in Gainsight PX to improve user experience and feature adoption.
  • Cross-Functional Collaboration: Work closely with teams across the organization, including Product Communications, Workplace Experience, Customer Success Operations, Self-Service, and People & Culture to align educational initiatives with training goals.
  • Analytics & Optimization: Track content usage, gather feedback, and refine learning materials to ensure continued relevance and impact.
  • Internal Training Support: Partner with the People & Culture team to design and deliver internal training programs for employees, including onboarding and upskilling initiatives.

Qualifications & Experience:

  • Bachelor’s degree in Instructional Design, Education, or a related field.
  • 3+ years of experience in customer enablement, instructional design, customer success, or a related role within a SaaS environment.
  • Proficiency in LMS platforms and experience creating learning content such as guides, walkthroughs, and tooltips.
  • Strong writing skills to develop clear, concise, and visually appealing guides, playbooks, and e-learning content.
  • Knowledge of adult learning principles and experience developing customer onboarding and training resources.
  • Data-driven mindset with the ability to analyze feedback and improve educational content.
  • Strong project management and organizational skills to handle multiple initiatives simultaneously.
  • Ability to create learning journeys, certification programs, and self-paced learning modules.
  • Strong collaboration skills and experience working cross-functionally to achieve shared goals.

Preferred Qualifications:

  • Experience with the hiring company’s platform.
  • Background in designing internal training programs.
  • Familiarity with CRM, LMS, and help desk tools.
  • Experience with additional customer success platforms or tools.

Benefits & Perks:

For U.S.-based employees, the company offers a variety of benefits, including:

  • Competitive salaries
  • Medical, dental, and vision coverage
  • Disability coverage & employer-paid life insurance
  • Mental health resources
  • 401(k) plan
  • Fully paid parental leave program

Additional perks include:

  • Generous PTO
  • Flexible work schedules
  • Remote work opportunities
  • Paid company holidays
  • Quiet Fridays (No non-essential internal meetings)
  • Casual dress work environment