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We are seeking a skilled IT Support Analyst to join a local Des Moines company on a long-term contract basis. The ideal candidate will be adept at supporting both hardware and software issues, with strong expertise in SCCM, Intune, and remote support tools like Bomgar. This role requires a proactive professional who can manage deployments, troubleshoot complex issues, and deliver high-quality end-user support across Apple and Windows environments.
Key Responsibilities:
Provide end-user support for desktops, laptops, mobile devices, and peripherals, including both Windows and Apple (iPads, iPhones, MacBooks) platforms.
Diagnose and resolve hardware and software issues; perform break/fix support and machine deployments.
Utilize SCCM to:
Manage Intune for MDM:
Use Bomgar (or similar tools) for remote troubleshooting and support.
Work within ServiceNow or other ticketing systems to track, document, and resolve incidents in a timely manner.
Maintain accurate inventory reporting using SCCM and ensure device lifecycle management.
Collaborate with IT teams to assist in migrations and hybrid environment support.
Requirements
Qualifications:
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are seeking a skilled IT Support Analyst to join a local Des Moines company on a long-term contract basis. The ideal candidate will be adept at supporting both hardware and software issues, with strong expertise in SCCM, Intune, and remote support tools like Bomgar. This role requires a proactive professional who can manage deployments, troubleshoot complex issues, and deliver high-quality end-user support across Apple and Windows environments.
Key Responsibilities:
Provide end-user support for desktops, laptops, mobile devices, and peripherals, including both Windows and Apple (iPads, iPhones, MacBooks) platforms.
Diagnose and resolve hardware and software issues; perform break/fix support and machine deployments.
Utilize SCCM to:
- Reimage machines and push out updates.
- Deploy OS images, software updates, and applications.
- Monitor logs, resolve deployment/configuration issues.
- Manage site servers, distribution points, and co-managed environments (Intune integration).
Manage Intune for MDM:
- Design, deploy, and manage mobile/endpoint device configurations.
- Troubleshoot compliance policies, app deployments, and device issues.
- Generate detailed reports on compliance, usage, and activity.
Use Bomgar (or similar tools) for remote troubleshooting and support.
Work within ServiceNow or other ticketing systems to track, document, and resolve incidents in a timely manner.
Maintain accurate inventory reporting using SCCM and ensure device lifecycle management.
Collaborate with IT teams to assist in migrations and hybrid environment support.
Requirements
Qualifications:
- 3+ years of experience in a hands-on Desktop Support role.
- Proficient with SCCM, including deployment, patching, and reporting.
- Experience with Intune for mobile and endpoint management.
- Familiarity with Bomgar or similar remote access tools.
- Strong knowledge of Apple and Windows OS environments, including O365.
- Experience with ServiceNow or comparable ITSM platforms.
- Solid understanding of networking fundamentals and endpoint security.
- Excellent communication and troubleshooting skills.
- Ability to prioritize tasks in a fast-paced, dynamic environment.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Report this job Description
We are seeking a skilled IT Support Analyst to join a local Des Moines company on a long-term contract basis. The ideal candidate will be adept at supporting both hardware and software issues, with strong expertise in SCCM, Intune, and remote support tools like Bomgar. This role requires a proactive professional who can manage deployments, troubleshoot complex issues, and deliver high-quality end-user support across Apple and Windows environments.
Key Responsibilities:
Provide end-user support for desktops, laptops, mobile devices, and peripherals, including both Windows and Apple (iPads, iPhones, MacBooks) platforms.
Diagnose and resolve hardware and software issues; perform break/fix support and machine deployments.
Utilize SCCM to:
Manage Intune for MDM:
Use Bomgar (or similar tools) for remote troubleshooting and support.
Work within ServiceNow or other ticketing systems to track, document, and resolve incidents in a timely manner.
Maintain accurate inventory reporting using SCCM and ensure device lifecycle management.
Collaborate with IT teams to assist in migrations and hybrid environment support.
Requirements
Qualifications:
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are seeking a skilled IT Support Analyst to join a local Des Moines company on a long-term contract basis. The ideal candidate will be adept at supporting both hardware and software issues, with strong expertise in SCCM, Intune, and remote support tools like Bomgar. This role requires a proactive professional who can manage deployments, troubleshoot complex issues, and deliver high-quality end-user support across Apple and Windows environments.
Key Responsibilities:
Provide end-user support for desktops, laptops, mobile devices, and peripherals, including both Windows and Apple (iPads, iPhones, MacBooks) platforms.
Diagnose and resolve hardware and software issues; perform break/fix support and machine deployments.
Utilize SCCM to:
- Reimage machines and push out updates.
- Deploy OS images, software updates, and applications.
- Monitor logs, resolve deployment/configuration issues.
- Manage site servers, distribution points, and co-managed environments (Intune integration).
Manage Intune for MDM:
- Design, deploy, and manage mobile/endpoint device configurations.
- Troubleshoot compliance policies, app deployments, and device issues.
- Generate detailed reports on compliance, usage, and activity.
Use Bomgar (or similar tools) for remote troubleshooting and support.
Work within ServiceNow or other ticketing systems to track, document, and resolve incidents in a timely manner.
Maintain accurate inventory reporting using SCCM and ensure device lifecycle management.
Collaborate with IT teams to assist in migrations and hybrid environment support.
Requirements
Qualifications:
- 3+ years of experience in a hands-on Desktop Support role.
- Proficient with SCCM, including deployment, patching, and reporting.
- Experience with Intune for mobile and endpoint management.
- Familiarity with Bomgar or similar remote access tools.
- Strong knowledge of Apple and Windows OS environments, including O365.
- Experience with ServiceNow or comparable ITSM platforms.
- Solid understanding of networking fundamentals and endpoint security.
- Excellent communication and troubleshooting skills.
- Ability to prioritize tasks in a fast-paced, dynamic environment.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Report this job