Webex CCE Engineer
We are looking for a Webex CCE Engineer and this position is based in Portland, OR. This position requires onsite from Monday to friday.
The client is looking for a Webex CCE Engineer with extensive expertise in Cisco Webex CCE and UCCE solutions, specifically for managing contact center solutions.
The role is onsite in Portland, OR and requires someone who can operate in a 24/7 support environment. The ideal candidate will be highly technical, with hands-on experience in Cisco Webex CCE, UCCE, IVR, and networking technologies, and have a strong track record in troubleshooting, incident management, and providing solutions to complex issues.
- Expert-level understanding of Webex CCE Components, solutions, Call flow and Integrations.
- Expert-level understanding of UCCE Components, solutions, Call flow and Integrations.
- Excellent understanding in IVR Call flow management and ICM Scripting.
- Excellent understanding in VOIP protocols like SIP, H.323 and MGoogle Cloud Platform.
- Excellent understanding and Strong Experience with Cisco Voice Gateways and CUBEs, other Clients.
- Strong Experience with Cisco routing & switching, Cisco voice Devices & Products viz. Cisco Unified Call Manager, Cisco Unity, Cisco IM&P, Cisco Expressways, and Cisco IPT.
- Experience in monitoring and mentoring of L1/L2 teams and handling L3 level escalations in Cisco Webex CCE and Contact Center solutions.
- Excellent Understanding of Cisco Webex CCE Management Portal and Management tools used with Cisco Webex CCE Solutions.
- Good Understanding of IaaS Platform and Services.
- Experience in training BAU Team on learnings, case studies and other solutions.
- Experience in handling Severity 1 situations, troubleshoot on-call with Customer to resolve the issue and articulate the RCA.
- Provide Level-3 support to Operations and Delivery to drive incident resolution.
- Provide Recommendations to improve Contact Center platform stability.
- Define Reporting, Monitoring and Alarming requirements according to Cisco best practices.
- Consult on high severity incidents and complex work orders.
- Should be ready to work in 24/7 business support environment.
Additional desired experience:
- Third-party vendor Integrations with Cisco Webex CCE and Contact Center Solutions
- Experience with modern cloud architectures and technologies
Notes:- All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.
Benefits: Danta offers a compensation package to all W2 employees that are competitive in the industry. It consists of competitive pay, the option to elect healthcare insurance (Dental, Medical, Vision), Major holidays and Paid sick leave as per state law.
The rate/ Salary range is dependent on numerous factors including Qualification, Experience and Location.
We are looking for a Webex CCE Engineer and this position is based in Portland, OR. This position requires onsite from Monday to friday.
The client is looking for a Webex CCE Engineer with extensive expertise in Cisco Webex CCE and UCCE solutions, specifically for managing contact center solutions.
The role is onsite in Portland, OR and requires someone who can operate in a 24/7 support environment. The ideal candidate will be highly technical, with hands-on experience in Cisco Webex CCE, UCCE, IVR, and networking technologies, and have a strong track record in troubleshooting, incident management, and providing solutions to complex issues.
- Expert-level understanding of Webex CCE Components, solutions, Call flow and Integrations.
- Expert-level understanding of UCCE Components, solutions, Call flow and Integrations.
- Excellent understanding in IVR Call flow management and ICM Scripting.
- Excellent understanding in VOIP protocols like SIP, H.323 and MGoogle Cloud Platform.
- Excellent understanding and Strong Experience with Cisco Voice Gateways and CUBEs, other Clients.
- Strong Experience with Cisco routing & switching, Cisco voice Devices & Products viz. Cisco Unified Call Manager, Cisco Unity, Cisco IM&P, Cisco Expressways, and Cisco IPT.
- Experience in monitoring and mentoring of L1/L2 teams and handling L3 level escalations in Cisco Webex CCE and Contact Center solutions.
- Excellent Understanding of Cisco Webex CCE Management Portal and Management tools used with Cisco Webex CCE Solutions.
- Good Understanding of IaaS Platform and Services.
- Experience in training BAU Team on learnings, case studies and other solutions.
- Experience in handling Severity 1 situations, troubleshoot on-call with Customer to resolve the issue and articulate the RCA.
- Provide Level-3 support to Operations and Delivery to drive incident resolution.
- Provide Recommendations to improve Contact Center platform stability.
- Define Reporting, Monitoring and Alarming requirements according to Cisco best practices.
- Consult on high severity incidents and complex work orders.
- Should be ready to work in 24/7 business support environment.
Additional desired experience:
- Third-party vendor Integrations with Cisco Webex CCE and Contact Center Solutions
- Experience with modern cloud architectures and technologies
Notes:- All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.
Benefits: Danta offers a compensation package to all W2 employees that are competitive in the industry. It consists of competitive pay, the option to elect healthcare insurance (Dental, Medical, Vision), Major holidays and Paid sick leave as per state law.
The rate/ Salary range is dependent on numerous factors including Qualification, Experience and Location.