Sr Desktop Engineer Manager

Software Guidance & Assistance, Inc., (SGA), is searching for a Senior Desktop Engineer Manager for a Contract to Hire assignment with one of our premier Regulatory clients in Rockville, MD.

This position is hybrid (2 days/week onsite)

Responsibilities :
Delivery:

• Manage, monitor and report on the services and service levels required to support and deliver an exceptional end user desktop environment
• Manage and oversee "White Glove" executive support
• Hardware certification across desktop environments, and in-office devices like monitors, docking stations
• Lead and manage teams to deliver high-quality software products on a predictable schedule
• Coordinate with internal and external partners
• Manage the organization's financial and budget activities

Technical and Strategy:

• Define, communicate and execute the go-to-market strategy for end user experiences, including a clear definition of the target customer segments, prioritization, and approach
• Document end-user policy and process
• Evaluate and pilot new products for DEX, UWM, ITAM...etc.
• Ensure technical integrity, compliance, firm standards, and alignment to the organization's technology strategy
• Leverage advanced engineering practices and data driven decisions to drive continuous improvement in operational efficiency, time to value, and product quality
• Provide input to develop a flexible technical vision and roadmap within the scope of your team(s)

Communication and Collaboration:

• Plan and coordinate activities such as installation and upgrading of hardware and software
• Interface with helpdesk support to ensure customer needs are prioritized
• Collaborate with Product teams to prioritize and groom backlog
• Establish credibility as an engineer, coach, and leader to foster collaboration
• Collaborate on and influence cross-organization and cross-product initiatives
• Provide clear and timely communication and effective coordination with stakeholders to ensure risks, issues, and changes are well managed

Team Building:

• Build and develop high-performing, self-organizing engineering teams
• Manage staff performance, training, mentoring, and recruiting
• Foster a culture of feedback and continuous improvement within the team(s)
• Oversee activities of technicians to resolve end user issues

Required Skills:

• Bachelor's degree in computer science or related discipline with at least 7 years of related experience or equivalent training and/or work experience
• Minimum of 3 years as a technical engineering manager
• 7+ years related experience in end user hardware standards, and desktop architecture
• 3+ years related experience in end user software lifecycle management
• Experience using MECM/SCCM, Intune, JAMF, and DEM tooling such as Aternity
• Experience administering VDI environments such as Citrix
• Knowledge in Windows and Mac OS imaging, patching, and software packaging
• Perform Advanced scripting and automation techniques
• Extensive experience in technology strategy, software, operations, assurance, devops, security, compliance, and performance optimization
• Extensive experience influencing decisions, building consensus, and strong communication skills
• Knowledgeable in change management principles, with the ability to rapidly learn new skills

Preferred Skills:

• Master's degree in computer science or related discipline

SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .

SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company to request an accommodation or assistance regarding our policy.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Software Guidance & Assistance, Inc., (SGA), is searching for a Senior Desktop Engineer Manager for a Contract to Hire assignment with one of our premier Regulatory clients in Rockville, MD.

This position is hybrid (2 days/week onsite)

Responsibilities :
Delivery:

• Manage, monitor and report on the services and service levels required to support and deliver an exceptional end user desktop environment
• Manage and oversee "White Glove" executive support
• Hardware certification across desktop environments, and in-office devices like monitors, docking stations
• Lead and manage teams to deliver high-quality software products on a predictable schedule
• Coordinate with internal and external partners
• Manage the organization's financial and budget activities

Technical and Strategy:

• Define, communicate and execute the go-to-market strategy for end user experiences, including a clear definition of the target customer segments, prioritization, and approach
• Document end-user policy and process
• Evaluate and pilot new products for DEX, UWM, ITAM...etc.
• Ensure technical integrity, compliance, firm standards, and alignment to the organization's technology strategy
• Leverage advanced engineering practices and data driven decisions to drive continuous improvement in operational efficiency, time to value, and product quality
• Provide input to develop a flexible technical vision and roadmap within the scope of your team(s)

Communication and Collaboration:

• Plan and coordinate activities such as installation and upgrading of hardware and software
• Interface with helpdesk support to ensure customer needs are prioritized
• Collaborate with Product teams to prioritize and groom backlog
• Establish credibility as an engineer, coach, and leader to foster collaboration
• Collaborate on and influence cross-organization and cross-product initiatives
• Provide clear and timely communication and effective coordination with stakeholders to ensure risks, issues, and changes are well managed

Team Building:

• Build and develop high-performing, self-organizing engineering teams
• Manage staff performance, training, mentoring, and recruiting
• Foster a culture of feedback and continuous improvement within the team(s)
• Oversee activities of technicians to resolve end user issues

Required Skills:

• Bachelor's degree in computer science or related discipline with at least 7 years of related experience or equivalent training and/or work experience
• Minimum of 3 years as a technical engineering manager
• 7+ years related experience in end user hardware standards, and desktop architecture
• 3+ years related experience in end user software lifecycle management
• Experience using MECM/SCCM, Intune, JAMF, and DEM tooling such as Aternity
• Experience administering VDI environments such as Citrix
• Knowledge in Windows and Mac OS imaging, patching, and software packaging
• Perform Advanced scripting and automation techniques
• Extensive experience in technology strategy, software, operations, assurance, devops, security, compliance, and performance optimization
• Extensive experience influencing decisions, building consensus, and strong communication skills
• Knowledgeable in change management principles, with the ability to rapidly learn new skills

Preferred Skills:

• Master's degree in computer science or related discipline

SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .

SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company to request an accommodation or assistance regarding our policy.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.