Sr. ServiceNow Architect/Developer

Luna Data Solutions has an immediate contract position opening (12 months+) for a Sr. ServiceNow Architect/Developer resource with our public sector industry client located in Austin, TX. *This resource will work onsite TWO day/week; however, this resource should be prepared to possibly work onsite 5 days/week at some point, however, there is no official notice yet.

All candidates must be able to work on a W2 basis; no C2C is allowed.

Role: Sr. ServiceNow Architect/Developer

Role Description:
As a ServiceNow Senior Architect/Developer, you will be responsible for implementation, development, core configuration, administration, maintenance, support, and technical expertise of Major Incident Management application and MS Teams integration. You have a purposeful mindset and the ability to provide excellent customer service.
Key Activities/Responsibilities:

• Implement Major Incident Management (MIM) and MIM processes in client s instances of ServiceNow.
• Core platform configuration and enhancements to ITSM and other related applications to MIM processes.
• Analysis of documented business current and to-be and creating the most efficient technical design.
• Improvements to MIM notifications, including but not limited to consolidation, creating templates, creating schedules, and changing content.
• Implement MS Teams integration for conference bridge and channel creation. Limit Teams integration to MIM.
• Create and configure playbooks for MIM team and other teams involved in the MIM processes.
• Experience building custom applications with workflows, automation, record producers, roles, notifications, and other standards.
• Create workspaces, reporting, and dashboards.
• Create service levels for MIM processes such as response, communications, and resolution.
• Automate tasks on the ServiceNow platform using scripts, workflows, integrations, flows, or other standard methods.
• Develop and manage integrations between ServiceNow and third-party systems (REST, orchestration, and other relevant methodologies).
• Build out modules, customizations, and configurations based on customer requirements.
• Provide alternatives to customizations by exploring out-of-the-box capabilities and configuration.
• Work collaboratively with the existing client ServiceNow Technical team to provide the transition of day-to-day support and maintenance of the application to client.
• A current and resides in the United States.
• Performs other related duties as assigned.

Required Qualifications:

• Cert: Certified ServiceNow Application Developer
• 5+ years: Development and Administration in ServiceNow ITSM, Service Catalog, Major Incident Management
• 8+ years: JavaScript, Jelly Scripting, Glide, HTML, XML, and/or JSON
• 8+ years: Strong written and verbal communication skills and ability to gather, understand, organize, and interpret relevant data & information
• 8+ years: Experience designing to requirements
• 5+ years: Familiar with Service-Oriented Architecture and web services integration (SOAP, WSDL, REST)
• Cert: Certified System Administrator for ServiceNow
• 5+ years: Development and Administration in ServiceNow
• 1+ years: Experience implementing Source to Pay Operations

Preferred Qualifications:

• 3+ years: Certified System Administrator for ServiceNow
• 4+ years: Certified ServiceNow Application Developer

What we Offer:

• Competitive compensation and benefits including health, dental, vision, voluntary life, accident, and short- term disability insurance options.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Luna Data Solutions has an immediate contract position opening (12 months+) for a Sr. ServiceNow Architect/Developer resource with our public sector industry client located in Austin, TX. *This resource will work onsite TWO day/week; however, this resource should be prepared to possibly work onsite 5 days/week at some point, however, there is no official notice yet.

All candidates must be able to work on a W2 basis; no C2C is allowed.

Role: Sr. ServiceNow Architect/Developer

Role Description:
As a ServiceNow Senior Architect/Developer, you will be responsible for implementation, development, core configuration, administration, maintenance, support, and technical expertise of Major Incident Management application and MS Teams integration. You have a purposeful mindset and the ability to provide excellent customer service.
Key Activities/Responsibilities:

• Implement Major Incident Management (MIM) and MIM processes in client s instances of ServiceNow.
• Core platform configuration and enhancements to ITSM and other related applications to MIM processes.
• Analysis of documented business current and to-be and creating the most efficient technical design.
• Improvements to MIM notifications, including but not limited to consolidation, creating templates, creating schedules, and changing content.
• Implement MS Teams integration for conference bridge and channel creation. Limit Teams integration to MIM.
• Create and configure playbooks for MIM team and other teams involved in the MIM processes.
• Experience building custom applications with workflows, automation, record producers, roles, notifications, and other standards.
• Create workspaces, reporting, and dashboards.
• Create service levels for MIM processes such as response, communications, and resolution.
• Automate tasks on the ServiceNow platform using scripts, workflows, integrations, flows, or other standard methods.
• Develop and manage integrations between ServiceNow and third-party systems (REST, orchestration, and other relevant methodologies).
• Build out modules, customizations, and configurations based on customer requirements.
• Provide alternatives to customizations by exploring out-of-the-box capabilities and configuration.
• Work collaboratively with the existing client ServiceNow Technical team to provide the transition of day-to-day support and maintenance of the application to client.
• A current and resides in the United States.
• Performs other related duties as assigned.

Required Qualifications:

• Cert: Certified ServiceNow Application Developer
• 5+ years: Development and Administration in ServiceNow ITSM, Service Catalog, Major Incident Management
• 8+ years: JavaScript, Jelly Scripting, Glide, HTML, XML, and/or JSON
• 8+ years: Strong written and verbal communication skills and ability to gather, understand, organize, and interpret relevant data & information
• 8+ years: Experience designing to requirements
• 5+ years: Familiar with Service-Oriented Architecture and web services integration (SOAP, WSDL, REST)
• Cert: Certified System Administrator for ServiceNow
• 5+ years: Development and Administration in ServiceNow
• 1+ years: Experience implementing Source to Pay Operations

Preferred Qualifications:

• 3+ years: Certified System Administrator for ServiceNow
• 4+ years: Certified ServiceNow Application Developer

What we Offer:

• Competitive compensation and benefits including health, dental, vision, voluntary life, accident, and short- term disability insurance options.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.