Interactive Voice Response (IVR) Developer

Job Title: Interactive Voice Response (IVR) Developer

Location: Fully Remote

Duration: 12+ months with potential extensions

Interview: Video

Need Genuine candidates with good communication and technical skills. The person must have at least 90% of the JD or they will not hire the individual

LinkedIn with pic

Job Summary
The Developer designs, develops, and tests solutions based on the functional and technical specifications to meet quality & performance requirements. They are expected to be proficient in C#, Microservices, Cloud Architecture and API's, to develop applications. The developer approaches software holistically, catering to both user experience and functionality. The developer dabbles in emerging technologies (e.g., machine learning, internet of things and Artificial Intelligence etc.) to develop solutions that improve business performance (e.g., proactive customer service, outage management, grid balancing, fraud detection, IoT security).

Basic Qualifications
Bachelor's degree and 5 years of related work experience OR 8 years of related work experience
Background in software development using C#/.NET Core and Azure Cloud technologies such as Azure App Services/Functions, Azure App Insights, Azure DevOps & CI/CD Pipelines, etc.
Excitement, curiosity, and passion for shaping the future through digital technology.
Familiar with the latest technologies, trends, standards, products, and applicability
Ability to effectively adapt to rapid technological and business change while maintaining enthusiasm and displaying sound judgment.
Strong problem solving and analytics skills to be able to develop technology solutions that solve business problems quickly.
Ability to collaborate with internal and external teams to unblock critical issues during product development.

Preferred Qualifications
Experience working with a Natural Language Interactive Voice Response (IVR) solutions and frameworks (e.g. Microsoft Bot Framework, Microsoft Conversational Language Understanding/CLU)
Data storage development using Azure Cosmos DB, SQL Server, Data Lake, Snowflake
Working knowledge in one or more of emerging technologies (e.g., Microservices, DevOps, Multi-Cloud technologies, IoT, Intelligent Automation, RPA, Test automation, artificial intelligence, etc.)
Familiar with Workforce Management, Quality Management, and Outbound Dialer technologies
An ability to spin up, configure development and test environments.
Utilities industry experience
Excellent interpersonal relations skills

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Job Title: Interactive Voice Response (IVR) Developer

Location: Fully Remote

Duration: 12+ months with potential extensions

Interview: Video

Need Genuine candidates with good communication and technical skills. The person must have at least 90% of the JD or they will not hire the individual

LinkedIn with pic

Job Summary
The Developer designs, develops, and tests solutions based on the functional and technical specifications to meet quality & performance requirements. They are expected to be proficient in C#, Microservices, Cloud Architecture and API's, to develop applications. The developer approaches software holistically, catering to both user experience and functionality. The developer dabbles in emerging technologies (e.g., machine learning, internet of things and Artificial Intelligence etc.) to develop solutions that improve business performance (e.g., proactive customer service, outage management, grid balancing, fraud detection, IoT security).

Basic Qualifications
Bachelor's degree and 5 years of related work experience OR 8 years of related work experience
Background in software development using C#/.NET Core and Azure Cloud technologies such as Azure App Services/Functions, Azure App Insights, Azure DevOps & CI/CD Pipelines, etc.
Excitement, curiosity, and passion for shaping the future through digital technology.
Familiar with the latest technologies, trends, standards, products, and applicability
Ability to effectively adapt to rapid technological and business change while maintaining enthusiasm and displaying sound judgment.
Strong problem solving and analytics skills to be able to develop technology solutions that solve business problems quickly.
Ability to collaborate with internal and external teams to unblock critical issues during product development.

Preferred Qualifications
Experience working with a Natural Language Interactive Voice Response (IVR) solutions and frameworks (e.g. Microsoft Bot Framework, Microsoft Conversational Language Understanding/CLU)
Data storage development using Azure Cosmos DB, SQL Server, Data Lake, Snowflake
Working knowledge in one or more of emerging technologies (e.g., Microservices, DevOps, Multi-Cloud technologies, IoT, Intelligent Automation, RPA, Test automation, artificial intelligence, etc.)
Familiar with Workforce Management, Quality Management, and Outbound Dialer technologies
An ability to spin up, configure development and test environments.
Utilities industry experience
Excellent interpersonal relations skills

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.