Servicenow Solutions Architect

Client Details

Job Title: ServiceNow Solutions Architect

Summary:

The Solution Architect serves as primary technical owner and point-of-contact for the internal ServiceNow instance, and as the face of and technical lead for the ServiceNow support team to client and the ServiceNow support team. The Solution Architect provides guidance and consulting on all issues and solutions within the ServiceNow platform to the development team and to Client and represents the individual platform to the governance team from a technical perspective. The role can perform scoping, discovery, system design, technical leadership, development, code review, and testing for the majority of the ServiceNow platform.

Key Areas of Responsibilities

• Lead technical consultants and developers in delivering services in compliance with client governance, service-level agreements, and industry best practices.
• Serve as primary technical point-of-contact for internal support work and as the face of the development team to client and management.
• Ensure quality of work delivered by technical team, serve as escalation point for stakeholder concerns, and identify and implement technical team process efficiencies to benefit the technical team and process owners.
• Define, at an architectural and design level of detail, technical solutions aligned with client business cases and ServiceNow Implementation Best Practices.
• Understand process owner requirements, translate to high-quality technical solutions, and communicate and deliver them to stakeholders.
• Write/estimate stories, monitor developer work, and own overall quality and delivery of development.
• Lead technical integration onboarding efforts with new clients to understand their current processes and platform configurations.
• Ensure quality of delivered solutions, development artifacts, documentation, and knowledge transfer activities.
• Mentor developers and technical consultants on technical design standards and best practices.
• Maintain and build proficient knowledge of the ServiceNow platform and products.
• Research technology partner or other vendor solutions when necessary.
• Contribute to continual improvement of Delivery Services processes and the maturing of varied portfolios, capabilities, expertise, and best practices in consideration of customer needs and requirements.

Required Qualifications:

• CSA and CIS ITSM certifications current or within 6 months of hire
• Minimum of two additional CIS certifications current or within one year of hire
• Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing assistance in solving business processes and/or technical problems
• Experience scripting in the ServiceNow platform using JavaScript (Business Rules, client scripts, UI actions, UI pages, AngularJS, Jelly, etc.)
• Strong analytical and problem-solving skills
• Experience leading technical teams
• Ability to effectively prioritize and execute tasks
• Fundamental understanding of key technologies relevant to the ServiceNow integration solutions, including SSO, SAML, SSL, LDAP, JDBC, ODBC, REST, SCP, and FTPS.
• Proven history of balancing multiple priorities simultaneously with the ability to adapt to the changing needs of the business while meeting deadlines
• Flexibility to work evening and weekend hours as necessary
• Excellent verbal and written communication skills with the ability to relay technical information to a non-technical audience and effectively interact with all stakeholders including senior leadership
• Highly self-motivated and directed with keen attention to details
• Ability to work both independently and in a collaborative team environment
• Knowledge of ITIL
• Solid process documentation skills
• Experience with web services integrations Preferred Qualifications
• Degree or equivalent, preferably in Computer Science or Information Technology
• 7+ years working on the ServiceNow platform
• Experience in ITSM, domain separation, CSM, ITOM, and CMDB
• ITIL Foundations Certification

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Client Details

Job Title: ServiceNow Solutions Architect

Summary:

The Solution Architect serves as primary technical owner and point-of-contact for the internal ServiceNow instance, and as the face of and technical lead for the ServiceNow support team to client and the ServiceNow support team. The Solution Architect provides guidance and consulting on all issues and solutions within the ServiceNow platform to the development team and to Client and represents the individual platform to the governance team from a technical perspective. The role can perform scoping, discovery, system design, technical leadership, development, code review, and testing for the majority of the ServiceNow platform.

Key Areas of Responsibilities

• Lead technical consultants and developers in delivering services in compliance with client governance, service-level agreements, and industry best practices.
• Serve as primary technical point-of-contact for internal support work and as the face of the development team to client and management.
• Ensure quality of work delivered by technical team, serve as escalation point for stakeholder concerns, and identify and implement technical team process efficiencies to benefit the technical team and process owners.
• Define, at an architectural and design level of detail, technical solutions aligned with client business cases and ServiceNow Implementation Best Practices.
• Understand process owner requirements, translate to high-quality technical solutions, and communicate and deliver them to stakeholders.
• Write/estimate stories, monitor developer work, and own overall quality and delivery of development.
• Lead technical integration onboarding efforts with new clients to understand their current processes and platform configurations.
• Ensure quality of delivered solutions, development artifacts, documentation, and knowledge transfer activities.
• Mentor developers and technical consultants on technical design standards and best practices.
• Maintain and build proficient knowledge of the ServiceNow platform and products.
• Research technology partner or other vendor solutions when necessary.
• Contribute to continual improvement of Delivery Services processes and the maturing of varied portfolios, capabilities, expertise, and best practices in consideration of customer needs and requirements.

Required Qualifications:

• CSA and CIS ITSM certifications current or within 6 months of hire
• Minimum of two additional CIS certifications current or within one year of hire
• Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing assistance in solving business processes and/or technical problems
• Experience scripting in the ServiceNow platform using JavaScript (Business Rules, client scripts, UI actions, UI pages, AngularJS, Jelly, etc.)
• Strong analytical and problem-solving skills
• Experience leading technical teams
• Ability to effectively prioritize and execute tasks
• Fundamental understanding of key technologies relevant to the ServiceNow integration solutions, including SSO, SAML, SSL, LDAP, JDBC, ODBC, REST, SCP, and FTPS.
• Proven history of balancing multiple priorities simultaneously with the ability to adapt to the changing needs of the business while meeting deadlines
• Flexibility to work evening and weekend hours as necessary
• Excellent verbal and written communication skills with the ability to relay technical information to a non-technical audience and effectively interact with all stakeholders including senior leadership
• Highly self-motivated and directed with keen attention to details
• Ability to work both independently and in a collaborative team environment
• Knowledge of ITIL
• Solid process documentation skills
• Experience with web services integrations Preferred Qualifications
• Degree or equivalent, preferably in Computer Science or Information Technology
• 7+ years working on the ServiceNow platform
• Experience in ITSM, domain separation, CSM, ITOM, and CMDB
• ITIL Foundations Certification

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.