Program Manager, Trust & Safety

Job Description:

• As a Program Manager, you lead complex, multi-disciplinary projects.
• You plan requirements with internal customers and usher projects through the entire project lifecycle. This includes managing project schedules, identifying risks and clearly communicating goals to project stakeholders.
• Your projects often span offices, time zones and hemispheres, and it's your job to keep all the players coordinated on the project's progress and deadlines.

Responsibilities:

• Design and manage programs to ensure safe and trusted user experiences.
• Develop roadmaps and cross-functional processes to address complex issues impacting users and advertisers.
• Define program governance, track progress, manage dependencies, and mitigate risks.
• Create and execute program communication plans for diverse stakeholders.
• Evaluate and improve the escalation prioritization model, conducting trend analysis to identify potential future incidents.
• Create and maintain detailed resources and playbooks for specialized enforcement.

Experience:

• 4-7 years of proven Program management experience in Trust & Safety related topics.
• 1-2 years experience in Tech industry.
• Ability to work with Stakeholders from different teams.
• Strong analytical, problem-solving and organizational skills.
• Excellent written and verbal communication skills, with the ability to convey complex information clearly and concisely.

Skills:

• Basic SQL (Nice to have).
• Proficiency with G-Workspace (Docs, Sheets, etc).
• Experience with advanced reporting and analytics in task management platforms (Nice to have).
• Experience in Process Mapping (Nice to have).

Education:

• Bachelor's degree (or equivalent experience) in engineering, computer science or a related field.

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit .

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Job Description:

• As a Program Manager, you lead complex, multi-disciplinary projects.
• You plan requirements with internal customers and usher projects through the entire project lifecycle. This includes managing project schedules, identifying risks and clearly communicating goals to project stakeholders.
• Your projects often span offices, time zones and hemispheres, and it's your job to keep all the players coordinated on the project's progress and deadlines.

Responsibilities:

• Design and manage programs to ensure safe and trusted user experiences.
• Develop roadmaps and cross-functional processes to address complex issues impacting users and advertisers.
• Define program governance, track progress, manage dependencies, and mitigate risks.
• Create and execute program communication plans for diverse stakeholders.
• Evaluate and improve the escalation prioritization model, conducting trend analysis to identify potential future incidents.
• Create and maintain detailed resources and playbooks for specialized enforcement.

Experience:

• 4-7 years of proven Program management experience in Trust & Safety related topics.
• 1-2 years experience in Tech industry.
• Ability to work with Stakeholders from different teams.
• Strong analytical, problem-solving and organizational skills.
• Excellent written and verbal communication skills, with the ability to convey complex information clearly and concisely.

Skills:

• Basic SQL (Nice to have).
• Proficiency with G-Workspace (Docs, Sheets, etc).
• Experience with advanced reporting and analytics in task management platforms (Nice to have).
• Experience in Process Mapping (Nice to have).

Education:

• Bachelor's degree (or equivalent experience) in engineering, computer science or a related field.

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit .

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.