Patient Navigator - Part Time (M, W, TH, FR- 10a-3p CST) (70437)
Salary undisclosed
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Description
Curana Health is a provider of value-based primary care services for the senior living industry, including skilled nursing facilities, assisted & independent living communities, Memory Care units, and affordable senior housing sites. Our 1,000+ clinicians serve more than 1,500 senior living community partners across 34 states, and Curana participates in various innovative CMS programs (including owned-and-operated Accountable Care Organizations and Medicare Advantage plans). With rapid year-over-year growth since our founding in 2021, Curana is setting a new standard in innovative care delivery for seniors with high-risk, complex clinical needs, many of whom have been historically underserved by the healthcare system. Our mission: To radically improve the health, happiness and dignity of senior living residents.
Schedule: M, W, TH, FR- 10a-3p CST
Description
The Patient Navigator role plays a crucial part in achieving Curana Health’s mission to improve the health, happiness, and dignity of our senior living residents. The Patient Navigator is crucial in ensuring a positive patient experience by managing incoming calls and providing exceptional customer service.
Job Duties And Expectations
Patient Interaction
The EEO policy applies to all personnel matters as outlined in our company policy including recruitment, hiring, transfers, and general treatment during employment.
Curana Health is a provider of value-based primary care services for the senior living industry, including skilled nursing facilities, assisted & independent living communities, Memory Care units, and affordable senior housing sites. Our 1,000+ clinicians serve more than 1,500 senior living community partners across 34 states, and Curana participates in various innovative CMS programs (including owned-and-operated Accountable Care Organizations and Medicare Advantage plans). With rapid year-over-year growth since our founding in 2021, Curana is setting a new standard in innovative care delivery for seniors with high-risk, complex clinical needs, many of whom have been historically underserved by the healthcare system. Our mission: To radically improve the health, happiness and dignity of senior living residents.
Schedule: M, W, TH, FR- 10a-3p CST
Description
The Patient Navigator role plays a crucial part in achieving Curana Health’s mission to improve the health, happiness, and dignity of our senior living residents. The Patient Navigator is crucial in ensuring a positive patient experience by managing incoming calls and providing exceptional customer service.
Job Duties And Expectations
Patient Interaction
- Answer and manage incoming calls in a professional and courteous manner.
- Greet patients warmly and assist them with inquiries or direct them to the appropriate department.
- Conduct a thorough assessment of patients’ health concerns over the phone.
- Gather relevant medical history, symptoms, and other pertinent information to determine the urgency and nature of the medical issue.
- Determine the appropriate level of care needed and guide patients to the most suitable healthcare resources.
- Relay messages and information between patients and healthcare teams
- Collaborate with other staff members to ensure seamless communication within our health network.
- High School Diploma or equivalent
- Exceptional customer service skills
- Organized and effective communicator
- Ability to maintain confidentiality and handle sensitive information.
- Proficient in using computer systems and electronic health records.
- Strong problem-solving skills
- Previous experience in a medical office or healthcare setting is preferred.
- Team player with a positive attitude
The EEO policy applies to all personnel matters as outlined in our company policy including recruitment, hiring, transfers, and general treatment during employment.
- The company is unable to provide sponsorship for a visa at this time (H1B or otherwise).
Description
Curana Health is a provider of value-based primary care services for the senior living industry, including skilled nursing facilities, assisted & independent living communities, Memory Care units, and affordable senior housing sites. Our 1,000+ clinicians serve more than 1,500 senior living community partners across 34 states, and Curana participates in various innovative CMS programs (including owned-and-operated Accountable Care Organizations and Medicare Advantage plans). With rapid year-over-year growth since our founding in 2021, Curana is setting a new standard in innovative care delivery for seniors with high-risk, complex clinical needs, many of whom have been historically underserved by the healthcare system. Our mission: To radically improve the health, happiness and dignity of senior living residents.
Schedule: M, W, TH, FR- 10a-3p CST
Description
The Patient Navigator role plays a crucial part in achieving Curana Health’s mission to improve the health, happiness, and dignity of our senior living residents. The Patient Navigator is crucial in ensuring a positive patient experience by managing incoming calls and providing exceptional customer service.
Job Duties And Expectations
Patient Interaction
The EEO policy applies to all personnel matters as outlined in our company policy including recruitment, hiring, transfers, and general treatment during employment.
Curana Health is a provider of value-based primary care services for the senior living industry, including skilled nursing facilities, assisted & independent living communities, Memory Care units, and affordable senior housing sites. Our 1,000+ clinicians serve more than 1,500 senior living community partners across 34 states, and Curana participates in various innovative CMS programs (including owned-and-operated Accountable Care Organizations and Medicare Advantage plans). With rapid year-over-year growth since our founding in 2021, Curana is setting a new standard in innovative care delivery for seniors with high-risk, complex clinical needs, many of whom have been historically underserved by the healthcare system. Our mission: To radically improve the health, happiness and dignity of senior living residents.
Schedule: M, W, TH, FR- 10a-3p CST
Description
The Patient Navigator role plays a crucial part in achieving Curana Health’s mission to improve the health, happiness, and dignity of our senior living residents. The Patient Navigator is crucial in ensuring a positive patient experience by managing incoming calls and providing exceptional customer service.
Job Duties And Expectations
Patient Interaction
- Answer and manage incoming calls in a professional and courteous manner.
- Greet patients warmly and assist them with inquiries or direct them to the appropriate department.
- Conduct a thorough assessment of patients’ health concerns over the phone.
- Gather relevant medical history, symptoms, and other pertinent information to determine the urgency and nature of the medical issue.
- Determine the appropriate level of care needed and guide patients to the most suitable healthcare resources.
- Relay messages and information between patients and healthcare teams
- Collaborate with other staff members to ensure seamless communication within our health network.
- High School Diploma or equivalent
- Exceptional customer service skills
- Organized and effective communicator
- Ability to maintain confidentiality and handle sensitive information.
- Proficient in using computer systems and electronic health records.
- Strong problem-solving skills
- Previous experience in a medical office or healthcare setting is preferred.
- Team player with a positive attitude
The EEO policy applies to all personnel matters as outlined in our company policy including recruitment, hiring, transfers, and general treatment during employment.
- The company is unable to provide sponsorship for a visa at this time (H1B or otherwise).