DFS Technical Support Technician - Dispatch - Network

Our client is looking for a Technical Support Technician for a 6-month contract in Hillsboro, OR 97124.
Applicants must be currently authorized to work in the US on a full-time basis now and in the future.
Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.
Contract Duration: 6 months
Required Skills & Experience

• 3 years of experience
• Windows 11 and Windows on Arm
• Install & update game/creator/ai workloads.

What You Will Be Doing

• System hardware configuration for desktop/mobile/handheld devices
• Swapping discrete graphics card would be most common task on desktop PCs - Occasionally other components might need to be swapped or replaced - CPU, SSDs, external SSDs, and system memory.
• Build new DIY systems when platforms change.
• Ensure lab space is clean and organized with unused items put away in storage.
• Software and hardware tools configuration
• Windows 11 and Windows on Arm (clean install, updates, configuration with and without batch scripts)
• Install & update game/creator/ai workloads.
• 1st time launching of games (needs to be done after every driver install)
• Internal and External Software Tool Setup (Client PTAT, Client PresentMon, HWiNFO64, GPU-Z, DDU, GPUView, etc.)
• System monitoring and data reporting
• Ensure systems don't hang and recover if they do (cancel and restart jobs in automation software webui)
• Confirm systems are connected to the network
• Physically unplugging and plugging back the power cable on systems that need AC versus DC power testing
• Monitor systems for visual issues (corruptions, flickering, ghosting, tearing etc.)
• If an automated job fails to run be able to help troubleshoot/determine the issue and report it (game activation issue, game pop-up broke the automation script, setting no longer available, etc.)
• Confirm result logs were created and share them when test plans are completed.
• File bugs in Jira - this includes writing a summary describing the problem, detailed steps to reproduce the bug, the affected app version

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Our client is looking for a Technical Support Technician for a 6-month contract in Hillsboro, OR 97124.
Applicants must be currently authorized to work in the US on a full-time basis now and in the future.
Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.
Contract Duration: 6 months
Required Skills & Experience

• 3 years of experience
• Windows 11 and Windows on Arm
• Install & update game/creator/ai workloads.

What You Will Be Doing

• System hardware configuration for desktop/mobile/handheld devices
• Swapping discrete graphics card would be most common task on desktop PCs - Occasionally other components might need to be swapped or replaced - CPU, SSDs, external SSDs, and system memory.
• Build new DIY systems when platforms change.
• Ensure lab space is clean and organized with unused items put away in storage.
• Software and hardware tools configuration
• Windows 11 and Windows on Arm (clean install, updates, configuration with and without batch scripts)
• Install & update game/creator/ai workloads.
• 1st time launching of games (needs to be done after every driver install)
• Internal and External Software Tool Setup (Client PTAT, Client PresentMon, HWiNFO64, GPU-Z, DDU, GPUView, etc.)
• System monitoring and data reporting
• Ensure systems don't hang and recover if they do (cancel and restart jobs in automation software webui)
• Confirm systems are connected to the network
• Physically unplugging and plugging back the power cable on systems that need AC versus DC power testing
• Monitor systems for visual issues (corruptions, flickering, ghosting, tearing etc.)
• If an automated job fails to run be able to help troubleshoot/determine the issue and report it (game activation issue, game pop-up broke the automation script, setting no longer available, etc.)
• Confirm result logs were created and share them when test plans are completed.
• File bugs in Jira - this includes writing a summary describing the problem, detailed steps to reproduce the bug, the affected app version

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.