Radiology Customer Support Representative
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Job Description
The remote Radiology Customer Support Representative promotes favorable company relationships with staff and clients, through prompt, accurate, and courteous resolution of telephone and written inquiries. To act as a point of contact for our contracted facilities, support, employed providers, and other client based requests.
This is an OVERNIGHT 3rd shift work schedule. Hours are 10:00PM-6:30AM EST. Includes working every other weekend.
Company Overview: Envision Healthcare is a leading national medical group focused on delivering high-quality care to patients when and where they need it most. You’ll find clinicians and clinical support professionals across the nation who are proud to call Envision home. We welcome teammates of every background and work in communities that reflect the racial, ethnic, gender, sexual orientation, and economic diversity of our country.
Benefits: At Envision Healthcare, we offer benefits at the speed of your life. Our wide range of health and welfare benefits allow you to choose the right ones for you and your family. Best of all, qualifying employees are eligible to enroll from day one, so you can rest easy knowing you and your loved ones are protected. Envision Healthcare offers a variety of health and welfare benefit options to help protect your health and promote your wellbeing. The benefits offered include but not limited to: Medical, Dental, Vision, Life, Disability, Healthcare FSA, Dependent Care FSA, Limited Healthcare FSA, FSAs for Transportation and Parking & HSAs.
Paid Time Off: Envision Healthcare offers paid time off, 9 observed holidays and paid family leave. You accrue Paid Time Off (PTO) each pay period and depending on your position and can earn a minimum of 20 days and up to 25 days per calendar year.
About Us
Through Envision Physician Services, our clinician-led organization is changing the face of healthcare by delivering high-quality care that puts the patient first. Envision’s core values drive continual advancement and ingenuity across the enterprise:
These are your responsibilities :
To perform this job successfully, an individual must be able to perform each essential responsibility satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required.
Education/Experience
Envision Healthcare uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify .
Envision Healthcare is an Equal Opportunity Employer.
JOB INFO
Job Identification 1058
Job Category : N-Non Exempt Staff General
Posting Date : 2025-03-21T16:59:46+00:00
Job Schedule : Full time
Locations : United States
The remote Radiology Customer Support Representative promotes favorable company relationships with staff and clients, through prompt, accurate, and courteous resolution of telephone and written inquiries. To act as a point of contact for our contracted facilities, support, employed providers, and other client based requests.
This is an OVERNIGHT 3rd shift work schedule. Hours are 10:00PM-6:30AM EST. Includes working every other weekend.
Company Overview: Envision Healthcare is a leading national medical group focused on delivering high-quality care to patients when and where they need it most. You’ll find clinicians and clinical support professionals across the nation who are proud to call Envision home. We welcome teammates of every background and work in communities that reflect the racial, ethnic, gender, sexual orientation, and economic diversity of our country.
Benefits: At Envision Healthcare, we offer benefits at the speed of your life. Our wide range of health and welfare benefits allow you to choose the right ones for you and your family. Best of all, qualifying employees are eligible to enroll from day one, so you can rest easy knowing you and your loved ones are protected. Envision Healthcare offers a variety of health and welfare benefit options to help protect your health and promote your wellbeing. The benefits offered include but not limited to: Medical, Dental, Vision, Life, Disability, Healthcare FSA, Dependent Care FSA, Limited Healthcare FSA, FSAs for Transportation and Parking & HSAs.
Paid Time Off: Envision Healthcare offers paid time off, 9 observed holidays and paid family leave. You accrue Paid Time Off (PTO) each pay period and depending on your position and can earn a minimum of 20 days and up to 25 days per calendar year.
About Us
Through Envision Physician Services, our clinician-led organization is changing the face of healthcare by delivering high-quality care that puts the patient first. Envision’s core values drive continual advancement and ingenuity across the enterprise:
- Be Curious -embrace learning, seek out diversity of thought, listen openly, ask questions, and ask for feedback
- Instill Trust -have the hard conversation, presume good intent, honor commitments, and do the right thing for patients and each other
- Pursue Extraordinary -challenge the status quo, champion change, innovate and constantly aim higher
- Care Deeply -serve patients, partners, communities, and each other with empathy, compassion, and respect
- Embrace Teamwork -work cross-functionally, break down walls, develop others, be inclusive and unite to improve patient health
- Inspire Joy- seek fulfillment and the joy of medicine, appreciate others, celebrate wins, and promote wellness and belonging
These are your responsibilities :
- Provide extensive support to each of our client facilities by assisting with following:
- Cases transmitted incorrectly or cases hung up in transmission
- User error, such as cases being sent with incorrect patient demographics
- Username and password registration/password reset
- Update customer on status of issue
- Handles all inbound calls, Support emails, and chats along with providing follow-up documentation
- Prioritizes issues based on business requirements
- Assist with any consultations requested between clients and radiologists
- Communicate any Non-Standard Communications to facilities accordingly
- Communicate any addendums to facilities and providers accordingly
- Provide initial issue triage
- Resolve or escalate issues to the appropriate department (ex. IT, Client Solutions, etc.) according to business requirements
- Document all actions in tickets, including customer contacts and resolution
- Resolve or escalate problems and requests according to issue management guidelines
- Maintain good communication to physicians, facilities, and corporate staff
- Take notes of recurring questions or problems that may be resolved by change in policy or procedure; communicate complaint patterns to management team
- Maintain patient confidentiality according to HIPAA guidelines
To perform this job successfully, an individual must be able to perform each essential responsibility satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required.
Education/Experience
- High School Diploma or General Education Degree (GED)
- 3 month or more of related experience
- Good organizational skills
- Communicate and work well in a team environment
- Follow up in a timely manner on open items
- Able to effectively prioritize work on a daily basis
- Computer proficiency
- Knowledge of Microsoft Office Suite
- Ability to type 50 words per minute or above, adjusted for errors
Envision Healthcare uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify .
Envision Healthcare is an Equal Opportunity Employer.
JOB INFO
Job Identification 1058
Job Category : N-Non Exempt Staff General
Posting Date : 2025-03-21T16:59:46+00:00
Job Schedule : Full time
Locations : United States
Job Description
The remote Radiology Customer Support Representative promotes favorable company relationships with staff and clients, through prompt, accurate, and courteous resolution of telephone and written inquiries. To act as a point of contact for our contracted facilities, support, employed providers, and other client based requests.
This is an OVERNIGHT 3rd shift work schedule. Hours are 10:00PM-6:30AM EST. Includes working every other weekend.
Company Overview: Envision Healthcare is a leading national medical group focused on delivering high-quality care to patients when and where they need it most. You’ll find clinicians and clinical support professionals across the nation who are proud to call Envision home. We welcome teammates of every background and work in communities that reflect the racial, ethnic, gender, sexual orientation, and economic diversity of our country.
Benefits: At Envision Healthcare, we offer benefits at the speed of your life. Our wide range of health and welfare benefits allow you to choose the right ones for you and your family. Best of all, qualifying employees are eligible to enroll from day one, so you can rest easy knowing you and your loved ones are protected. Envision Healthcare offers a variety of health and welfare benefit options to help protect your health and promote your wellbeing. The benefits offered include but not limited to: Medical, Dental, Vision, Life, Disability, Healthcare FSA, Dependent Care FSA, Limited Healthcare FSA, FSAs for Transportation and Parking & HSAs.
Paid Time Off: Envision Healthcare offers paid time off, 9 observed holidays and paid family leave. You accrue Paid Time Off (PTO) each pay period and depending on your position and can earn a minimum of 20 days and up to 25 days per calendar year.
About Us
Through Envision Physician Services, our clinician-led organization is changing the face of healthcare by delivering high-quality care that puts the patient first. Envision’s core values drive continual advancement and ingenuity across the enterprise:
These are your responsibilities :
To perform this job successfully, an individual must be able to perform each essential responsibility satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required.
Education/Experience
Envision Healthcare uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify .
Envision Healthcare is an Equal Opportunity Employer.
JOB INFO
Job Identification 1058
Job Category : N-Non Exempt Staff General
Posting Date : 2025-03-21T16:59:46+00:00
Job Schedule : Full time
Locations : United States
The remote Radiology Customer Support Representative promotes favorable company relationships with staff and clients, through prompt, accurate, and courteous resolution of telephone and written inquiries. To act as a point of contact for our contracted facilities, support, employed providers, and other client based requests.
This is an OVERNIGHT 3rd shift work schedule. Hours are 10:00PM-6:30AM EST. Includes working every other weekend.
Company Overview: Envision Healthcare is a leading national medical group focused on delivering high-quality care to patients when and where they need it most. You’ll find clinicians and clinical support professionals across the nation who are proud to call Envision home. We welcome teammates of every background and work in communities that reflect the racial, ethnic, gender, sexual orientation, and economic diversity of our country.
Benefits: At Envision Healthcare, we offer benefits at the speed of your life. Our wide range of health and welfare benefits allow you to choose the right ones for you and your family. Best of all, qualifying employees are eligible to enroll from day one, so you can rest easy knowing you and your loved ones are protected. Envision Healthcare offers a variety of health and welfare benefit options to help protect your health and promote your wellbeing. The benefits offered include but not limited to: Medical, Dental, Vision, Life, Disability, Healthcare FSA, Dependent Care FSA, Limited Healthcare FSA, FSAs for Transportation and Parking & HSAs.
Paid Time Off: Envision Healthcare offers paid time off, 9 observed holidays and paid family leave. You accrue Paid Time Off (PTO) each pay period and depending on your position and can earn a minimum of 20 days and up to 25 days per calendar year.
About Us
Through Envision Physician Services, our clinician-led organization is changing the face of healthcare by delivering high-quality care that puts the patient first. Envision’s core values drive continual advancement and ingenuity across the enterprise:
- Be Curious -embrace learning, seek out diversity of thought, listen openly, ask questions, and ask for feedback
- Instill Trust -have the hard conversation, presume good intent, honor commitments, and do the right thing for patients and each other
- Pursue Extraordinary -challenge the status quo, champion change, innovate and constantly aim higher
- Care Deeply -serve patients, partners, communities, and each other with empathy, compassion, and respect
- Embrace Teamwork -work cross-functionally, break down walls, develop others, be inclusive and unite to improve patient health
- Inspire Joy- seek fulfillment and the joy of medicine, appreciate others, celebrate wins, and promote wellness and belonging
These are your responsibilities :
- Provide extensive support to each of our client facilities by assisting with following:
- Cases transmitted incorrectly or cases hung up in transmission
- User error, such as cases being sent with incorrect patient demographics
- Username and password registration/password reset
- Update customer on status of issue
- Handles all inbound calls, Support emails, and chats along with providing follow-up documentation
- Prioritizes issues based on business requirements
- Assist with any consultations requested between clients and radiologists
- Communicate any Non-Standard Communications to facilities accordingly
- Communicate any addendums to facilities and providers accordingly
- Provide initial issue triage
- Resolve or escalate issues to the appropriate department (ex. IT, Client Solutions, etc.) according to business requirements
- Document all actions in tickets, including customer contacts and resolution
- Resolve or escalate problems and requests according to issue management guidelines
- Maintain good communication to physicians, facilities, and corporate staff
- Take notes of recurring questions or problems that may be resolved by change in policy or procedure; communicate complaint patterns to management team
- Maintain patient confidentiality according to HIPAA guidelines
To perform this job successfully, an individual must be able to perform each essential responsibility satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required.
Education/Experience
- High School Diploma or General Education Degree (GED)
- 3 month or more of related experience
- Good organizational skills
- Communicate and work well in a team environment
- Follow up in a timely manner on open items
- Able to effectively prioritize work on a daily basis
- Computer proficiency
- Knowledge of Microsoft Office Suite
- Ability to type 50 words per minute or above, adjusted for errors
Envision Healthcare uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify .
Envision Healthcare is an Equal Opportunity Employer.
JOB INFO
Job Identification 1058
Job Category : N-Non Exempt Staff General
Posting Date : 2025-03-21T16:59:46+00:00
Job Schedule : Full time
Locations : United States