Customer Service Manager

We are seeking a highly motivated and experienced Customer Service Manager to lead and enhance our operational functions. This role plays a critical part in delivering exceptional service, optimizing processes, and fostering a positive and collaborative work environment. The ideal candidate will possess strong leadership skills, strategic thinking, and a customer-focused mindset to ensure excellence in service delivery and operational performance.

What Will You Do Day-to-Day?

• Lead and oversee daily operations in key functional areas such as Customer Service, Scheduling, Delivery, and Administrative activities.
• Cultivate a positive, team-oriented work environment focused on achieving company objectives. Actively promote coaching, development, and collaboration across the team.
• Manage scheduling and delivery processes, ensuring production capacity is optimized through clear communication with cross-functional teams. Effectively address capacity variables to maintain an accurate and reliable production schedule.
• Collaborate with operations and production teams to resolve quality or delivery issues promptly, ensuring high standards of service are maintained.
• Drive coordination and cross-training across all functional areas to ensure efficiency and alignment with broader organizational goals. Partner with leadership across departments to align execution strategies and achieve shared objectives.
• Analyze performance metrics, review data, and implement process improvements to enhance operational efficiency. Provide regular reports and recommendations based on performance insights.
• Oversee production planning to meet shipment schedules and allocate resources according to staffing plans.
• Ensure administrative processes such as payables, invoicing, and reporting are executed accurately and on time.
• Actively support and lead plant safety initiatives through monitoring, audits, and team engagement to reinforce a culture of safety.

Who Are You?

• Bachelor’s degree required; MBA strongly preferred.
• A minimum of 5 years of progressive leadership or management experience.
• A proactive approach to driving improvements and influencing organizational change.
• Ability to coach and develop team members, fostering growth and engagement.
• Demonstrated ability to manage multiple priorities, make decisions under pressure, and meet deadlines effectively.
• Willingness to travel to additional locations or facilities as needed.

Ferretti Search is an award-winning Recruitment Firm specializing in Executive Recruiting and Staffing. Our product is people. Ferretti Search has a dedicated team of executive recruiters ready to help our clients find employment solutions that benefit them as well as match our candidates with a company that meets their job preferences and career goals. At Ferretti Search, we believe in transparency throughout the entire process in order to serve our clients and candidates better. We take pride and value our relationship with our clients and candidates.

If this opportunity aligns with your career goals, please send resumes to Anna Sutfin or email at [email protected].

We are seeking a highly motivated and experienced Customer Service Manager to lead and enhance our operational functions. This role plays a critical part in delivering exceptional service, optimizing processes, and fostering a positive and collaborative work environment. The ideal candidate will possess strong leadership skills, strategic thinking, and a customer-focused mindset to ensure excellence in service delivery and operational performance.

What Will You Do Day-to-Day?

• Lead and oversee daily operations in key functional areas such as Customer Service, Scheduling, Delivery, and Administrative activities.
• Cultivate a positive, team-oriented work environment focused on achieving company objectives. Actively promote coaching, development, and collaboration across the team.
• Manage scheduling and delivery processes, ensuring production capacity is optimized through clear communication with cross-functional teams. Effectively address capacity variables to maintain an accurate and reliable production schedule.
• Collaborate with operations and production teams to resolve quality or delivery issues promptly, ensuring high standards of service are maintained.
• Drive coordination and cross-training across all functional areas to ensure efficiency and alignment with broader organizational goals. Partner with leadership across departments to align execution strategies and achieve shared objectives.
• Analyze performance metrics, review data, and implement process improvements to enhance operational efficiency. Provide regular reports and recommendations based on performance insights.
• Oversee production planning to meet shipment schedules and allocate resources according to staffing plans.
• Ensure administrative processes such as payables, invoicing, and reporting are executed accurately and on time.
• Actively support and lead plant safety initiatives through monitoring, audits, and team engagement to reinforce a culture of safety.

Who Are You?

• Bachelor’s degree required; MBA strongly preferred.
• A minimum of 5 years of progressive leadership or management experience.
• A proactive approach to driving improvements and influencing organizational change.
• Ability to coach and develop team members, fostering growth and engagement.
• Demonstrated ability to manage multiple priorities, make decisions under pressure, and meet deadlines effectively.
• Willingness to travel to additional locations or facilities as needed.

Ferretti Search is an award-winning Recruitment Firm specializing in Executive Recruiting and Staffing. Our product is people. Ferretti Search has a dedicated team of executive recruiters ready to help our clients find employment solutions that benefit them as well as match our candidates with a company that meets their job preferences and career goals. At Ferretti Search, we believe in transparency throughout the entire process in order to serve our clients and candidates better. We take pride and value our relationship with our clients and candidates.

If this opportunity aligns with your career goals, please send resumes to Anna Sutfin or email at [email protected].