Program Coordinator III (HR Technology)

At OP we consult for some of the most prestigious brands in the world. But more importantly, our consultants have a voice in the vision and future of the company. At OP, our focus is people. It's right there in our name. We're looking for an expert in the domains of HR knowledge, content creation, and project management. This role supports the People Operations Knowledge Management Program, which formalizes how information is collected and disseminated across HR teams through a defined knowledge management framework. This person will support the implementation and adoption of knowledge management across various HR domains and coordinate project planning, content strategy implementation, and knowledge health measurement. The Program Coordinator is responsible for managing administrative aspects of customer and company projects, tracking and monitoring project progress regarding deadlines and customer needs, assisting in scheduling and logistical coordination, and communicating frequently with team members and management. The Global People Operations team strives to create and deliver a seamless and positive employee experience across the employee lifecycle. Within People Ops is the HR Technology team, which focuses primarily on the internal information ecosystem. HR Tech is a multidisciplinary team of experts spanning content strategy & technical web production, enterprise content management, system & solution design, and data & analytics. This team partners most closely with Engineering, product managers, UX researchers, and strategic teams that represent various operational processes and programs.

Responsibilities

• Project Management (60%)
• Triage new work intake from stakeholders to ensure alignment with knowledge management activities and program goals.
• Develop and manage project plans and timelines for content projects across highly cross-functional teams.
• Define project scope, goals, and deliverables in collaboration with Content Services teammates and relevant stakeholders.
• Coordinate content reviews and approvals with stakeholders.
• Identify and mitigate project risks, and develop contingency plans as needed.
• Coordinate and lead project meetings, including kick-offs, status updates, and retrospectives.
• Prioritize work for the Content Services technical writing team to ensure alignment with the Knowledge Management Program and business priorities.
• Provide regular updates to Content Services team leads to manage coordination with other work in progress and escalate issues to FTEs as needed.
• KM Program Support (40%)
• Monitor and report on the status and progress of team activities within the program and raise awareness of roadblocks for the Knowledge Management Lead to resolve.
• Participate in workshops, meetings, and trainings to promote, align on, maintain, and improve knowledge management
• Action tactical activities related to the program based on guidance from the Knowledge Management Lead (e.g., updating health score readouts, and completing Tasks related to program maintenance).
• Support change management activities around tooling initiatives ensuring smooth adoption of new tools, processes, and systems.

Minimum Qualifications:

• Bachelor's degree in English, Communications, or a similar field.
• 4+ years of experience in project or program management experience in operations, customer service/vendor management, or learning & development.
• Proven track record of successfully managing content projects and/or knowledge management projects from concept to launch.
• Interpersonal and communication skills with experience with working knowledge of content management systems (CMS) and user editing tools.
• Experience learning new concepts, workflows, processes, and products, translating them into digestible content.
• Experience working collaboratively across a wide variety of functions to drive effective outcomes.
• Experience working on a team with ambiguity and evolving responsibilities while executing independently.
• Proficiency in project management, but formal certification is not required.
  
  

Preferred Qualifications:

• Certification in knowledge management.
• Experience as a technical writer, copywriter, or editor, and the ability to quickly assess the writing skills of others.
• Experience with benefits, compensation, health care, payroll, and related HR topics.
• Vendor management experience or experience working with external vendors.
• Experience with business process management, workflow, and life-cycle management.
• Experience working with international partners across different time zones and cultures.
• Experience in a fast-paced, Big Tech environment.
  
  

Benefits:

• 401(k).
• Dental Insurance.
• Health insurance.
• Vision insurance.
• We are an equal-opportunity employer and value diversity, equality, inclusion, and respect for people.
• The salary will be determined based on several factors including, but not limited to, location, relevant education, qualifications, experience, technical skills, and business needs.
  
  

Additional Responsibilities:

• Participate in OP monthly team meetings, and participate in team-building efforts.
• Contribute to OP technical discussions, peer reviews, etc.
• Contribute content and collaborate via the OP-Wiki/Knowledge Base.
• Provide status reports to OP Account Management as requested.
  
  

About us: OP is a technology consulting and solutions company, offering advisory and managed services, innovative platforms, and staffing solutions across a wide range of fields - including AI, cyber security, enterprise architecture, and beyond. Our most valuable asset is our people: dynamic, creative thinkers, who are passionate about doing quality work. As a member of the OP team, you will have access to industry-leading consulting practices, strategies & and technologies, innovative training & education. An ideal OP team member is a technology leader with a proven track record of technical excellence and a strong focus on process and methodology

At OP we consult for some of the most prestigious brands in the world. But more importantly, our consultants have a voice in the vision and future of the company. At OP, our focus is people. It's right there in our name. We're looking for an expert in the domains of HR knowledge, content creation, and project management. This role supports the People Operations Knowledge Management Program, which formalizes how information is collected and disseminated across HR teams through a defined knowledge management framework. This person will support the implementation and adoption of knowledge management across various HR domains and coordinate project planning, content strategy implementation, and knowledge health measurement. The Program Coordinator is responsible for managing administrative aspects of customer and company projects, tracking and monitoring project progress regarding deadlines and customer needs, assisting in scheduling and logistical coordination, and communicating frequently with team members and management. The Global People Operations team strives to create and deliver a seamless and positive employee experience across the employee lifecycle. Within People Ops is the HR Technology team, which focuses primarily on the internal information ecosystem. HR Tech is a multidisciplinary team of experts spanning content strategy & technical web production, enterprise content management, system & solution design, and data & analytics. This team partners most closely with Engineering, product managers, UX researchers, and strategic teams that represent various operational processes and programs.

Responsibilities

• Project Management (60%)
• Triage new work intake from stakeholders to ensure alignment with knowledge management activities and program goals.
• Develop and manage project plans and timelines for content projects across highly cross-functional teams.
• Define project scope, goals, and deliverables in collaboration with Content Services teammates and relevant stakeholders.
• Coordinate content reviews and approvals with stakeholders.
• Identify and mitigate project risks, and develop contingency plans as needed.
• Coordinate and lead project meetings, including kick-offs, status updates, and retrospectives.
• Prioritize work for the Content Services technical writing team to ensure alignment with the Knowledge Management Program and business priorities.
• Provide regular updates to Content Services team leads to manage coordination with other work in progress and escalate issues to FTEs as needed.
• KM Program Support (40%)
• Monitor and report on the status and progress of team activities within the program and raise awareness of roadblocks for the Knowledge Management Lead to resolve.
• Participate in workshops, meetings, and trainings to promote, align on, maintain, and improve knowledge management
• Action tactical activities related to the program based on guidance from the Knowledge Management Lead (e.g., updating health score readouts, and completing Tasks related to program maintenance).
• Support change management activities around tooling initiatives ensuring smooth adoption of new tools, processes, and systems.

Minimum Qualifications:

• Bachelor's degree in English, Communications, or a similar field.
• 4+ years of experience in project or program management experience in operations, customer service/vendor management, or learning & development.
• Proven track record of successfully managing content projects and/or knowledge management projects from concept to launch.
• Interpersonal and communication skills with experience with working knowledge of content management systems (CMS) and user editing tools.
• Experience learning new concepts, workflows, processes, and products, translating them into digestible content.
• Experience working collaboratively across a wide variety of functions to drive effective outcomes.
• Experience working on a team with ambiguity and evolving responsibilities while executing independently.
• Proficiency in project management, but formal certification is not required.
  
  

Preferred Qualifications:

• Certification in knowledge management.
• Experience as a technical writer, copywriter, or editor, and the ability to quickly assess the writing skills of others.
• Experience with benefits, compensation, health care, payroll, and related HR topics.
• Vendor management experience or experience working with external vendors.
• Experience with business process management, workflow, and life-cycle management.
• Experience working with international partners across different time zones and cultures.
• Experience in a fast-paced, Big Tech environment.
  
  

Benefits:

• 401(k).
• Dental Insurance.
• Health insurance.
• Vision insurance.
• We are an equal-opportunity employer and value diversity, equality, inclusion, and respect for people.
• The salary will be determined based on several factors including, but not limited to, location, relevant education, qualifications, experience, technical skills, and business needs.
  
  

Additional Responsibilities:

• Participate in OP monthly team meetings, and participate in team-building efforts.
• Contribute to OP technical discussions, peer reviews, etc.
• Contribute content and collaborate via the OP-Wiki/Knowledge Base.
• Provide status reports to OP Account Management as requested.
  
  

About us: OP is a technology consulting and solutions company, offering advisory and managed services, innovative platforms, and staffing solutions across a wide range of fields - including AI, cyber security, enterprise architecture, and beyond. Our most valuable asset is our people: dynamic, creative thinkers, who are passionate about doing quality work. As a member of the OP team, you will have access to industry-leading consulting practices, strategies & and technologies, innovative training & education. An ideal OP team member is a technology leader with a proven track record of technical excellence and a strong focus on process and methodology