Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Jobs or company...

Technical Support Specialist

Salary undisclosed
Checking job availability...
Original
Simplified
The Technical Support Representative is to provide world class technical support to customers of primarily Polara products, by answering initial questions/requests and providing step-by-step guidance, utilizing ticketing software, CRM software, ERP software and other tools to successfully resolve issues and processing warranty and non-warranty RMA claims, ensuring customer satisfaction. Representative shall be responsible for the technical understanding throughout the products life cycle from development, pre-sales support, pole-sales support, and end-of-life. This includes how they are designed, manufactured, tested, used, diagnosed, re-worked, and recycled. [MB1] The ideal candidate should possess exceptional communication phone and writing skills, attention to detail, and a strong technical aptitude.

[MB1]Added this from the Carmanah JD

Essential Job Functions
  • Conduct technical support, primarily via telephone and email, directly with customers to diagnose and resolve product and installation issues.
  • Work closely with the engineering and marketing teams to develop content for training tools, manuals, knowledge portals and technical bulletins.
  • Use a ticketing system to open, track and close customer issues.
  • Provide necessary reports and feedback to product marketing and engineering to develop requirements and requests for product modifications that are frequently requested by customers and either fix issues or enhance the ease-of-use or functionality of the product(s).
  • Demonstrate proficiency in MS Office, HubSpot CRM, and other internal software systems for generating reports, maintaining records, and communicating internally.
  • Using the ERP software system, the Technical Support Representative will Preparing Return Merchandise Authorization (RMA) sales orders and work with RMA repair team to ensure reworked or new RMA orders go out to the customer in a timely manner.
  • Occasional travel to job sites or other corporate facilities for training may be required.
  • Establish and maintain working relationships with industry technical and distribution representatives
  • Train internal personnel, distributors, and customers on Polara products and positioning with respect to our competition.
  • Provide[MB1] back-up coverage for other Polara (and other brands as necessary) Technical Support Specialists.

PId0127849e6bb-25448-37221898
The Technical Support Representative is to provide world class technical support to customers of primarily Polara products, by answering initial questions/requests and providing step-by-step guidance, utilizing ticketing software, CRM software, ERP software and other tools to successfully resolve issues and processing warranty and non-warranty RMA claims, ensuring customer satisfaction. Representative shall be responsible for the technical understanding throughout the products life cycle from development, pre-sales support, pole-sales support, and end-of-life. This includes how they are designed, manufactured, tested, used, diagnosed, re-worked, and recycled. [MB1] The ideal candidate should possess exceptional communication phone and writing skills, attention to detail, and a strong technical aptitude.

[MB1]Added this from the Carmanah JD

Essential Job Functions
  • Conduct technical support, primarily via telephone and email, directly with customers to diagnose and resolve product and installation issues.
  • Work closely with the engineering and marketing teams to develop content for training tools, manuals, knowledge portals and technical bulletins.
  • Use a ticketing system to open, track and close customer issues.
  • Provide necessary reports and feedback to product marketing and engineering to develop requirements and requests for product modifications that are frequently requested by customers and either fix issues or enhance the ease-of-use or functionality of the product(s).
  • Demonstrate proficiency in MS Office, HubSpot CRM, and other internal software systems for generating reports, maintaining records, and communicating internally.
  • Using the ERP software system, the Technical Support Representative will Preparing Return Merchandise Authorization (RMA) sales orders and work with RMA repair team to ensure reworked or new RMA orders go out to the customer in a timely manner.
  • Occasional travel to job sites or other corporate facilities for training may be required.
  • Establish and maintain working relationships with industry technical and distribution representatives
  • Train internal personnel, distributors, and customers on Polara products and positioning with respect to our competition.
  • Provide[MB1] back-up coverage for other Polara (and other brands as necessary) Technical Support Specialists.

PId0127849e6bb-25448-37221898