Patient Account Representative

PayrHealth: An All-in-One Payor Management Solution

Payrhealth has been the leader in managed care contracting outsourcing for over 25 years. At the core of our business, we help healthcare providers increase their revenue by obtaining new and more profitable contracts with payers. While contracting, renegotiation, and credentialing support are the core of our business today, we are continually looking for more ways to expand our services to support healthcare providers. Payrhealth was recently acquired by Osceola Capital Management, a private equity firm planning to further invest in the capabilities and resources we offer.

Patient Account Rep

The Patient Account Rep assists in the management of all patient accounts within the Revenue Cycle process while adhering to set processes and maintaining set productivity and accuracy standards. Including, but not limited to, accurate, effective, and timely account follow-up and communication with our client’s patients. Maintains data quality and integrity. Carries out all duties while maintaining compliance and confidentiality, promoting the mission and philosophy of the organization, and fostering a professional, positive work environment.

Duties and Responsibilities:

• Review of all patient balances and/or credits
• Identifies and resolves patient billing problems.
• Updates patient demographic information as needed.
• Ensures proper payer eligibility is checked.
• Resolves patient complaints in a quick and efficient manner.
• Processes patient payments as received.
• Assists in the timeliness of patient refunds.
• Assists in the timeliness of patient past due balances.
• Works directly with the Advanced Patient Accounting Representative for assigned clients to ensure proper communication and that issues are addressed in a timely manner.
• Stay up to date on current coding requirements.
• Work to set and achieve monthly S.M.A.R.T goals.
• Ensure productivity standards are met.
• Ensure Client KPI’s are met.
• Works within established procedures with a moderate degree of supervision.
• Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures and makes sound decisions.
• Work is prescribed and completed with little autonomy.
• Works with either close supervision or under clearly defined procedures.
• Performs other duties as assigned.

Required Skills and Abilities:

• Strong communication skills required.
• Strong keyboard skills.
• Performs multiple tasks effectively.
• Excellent organizational skills.
• Acquires basic skills to perform routine tasks.
• Displays a sense of urgency when completing daily job functions.

Education and Experience:

• High school diploma or equivalent
• At least two years related customer service experience preferred.
• developed knowledge and skills through formal training or considerable work experience.
• Entry level job with little or no prior relevant work experience.
• Must have a valid driver's license, clean driving record, and ability to travel between work locations.

Compensation & Benefits

This is a full-time remote position. Compensation is a competitive salary and bonus structure complemented by a full benefits package.

Benefits include:

• Health Insurance
• Dental Insurance
• Vision Insurance
• 401K program
• Unlimited Paid Time Off

Company Culture & Values

We are a small and growing team, so your responsibilities will evolve rapidly. You will be challenged and supported by a great team in an environment where you can move fast, work hard, and see results.

EEO Statement: PayrHealth provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, or genetics. We comply with all applicable federal, state, and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment.

PayrHealth: An All-in-One Payor Management Solution

Payrhealth has been the leader in managed care contracting outsourcing for over 25 years. At the core of our business, we help healthcare providers increase their revenue by obtaining new and more profitable contracts with payers. While contracting, renegotiation, and credentialing support are the core of our business today, we are continually looking for more ways to expand our services to support healthcare providers. Payrhealth was recently acquired by Osceola Capital Management, a private equity firm planning to further invest in the capabilities and resources we offer.

Patient Account Rep

The Patient Account Rep assists in the management of all patient accounts within the Revenue Cycle process while adhering to set processes and maintaining set productivity and accuracy standards. Including, but not limited to, accurate, effective, and timely account follow-up and communication with our client’s patients. Maintains data quality and integrity. Carries out all duties while maintaining compliance and confidentiality, promoting the mission and philosophy of the organization, and fostering a professional, positive work environment.

Duties and Responsibilities:

• Review of all patient balances and/or credits
• Identifies and resolves patient billing problems.
• Updates patient demographic information as needed.
• Ensures proper payer eligibility is checked.
• Resolves patient complaints in a quick and efficient manner.
• Processes patient payments as received.
• Assists in the timeliness of patient refunds.
• Assists in the timeliness of patient past due balances.
• Works directly with the Advanced Patient Accounting Representative for assigned clients to ensure proper communication and that issues are addressed in a timely manner.
• Stay up to date on current coding requirements.
• Work to set and achieve monthly S.M.A.R.T goals.
• Ensure productivity standards are met.
• Ensure Client KPI’s are met.
• Works within established procedures with a moderate degree of supervision.
• Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures and makes sound decisions.
• Work is prescribed and completed with little autonomy.
• Works with either close supervision or under clearly defined procedures.
• Performs other duties as assigned.

Required Skills and Abilities:

• Strong communication skills required.
• Strong keyboard skills.
• Performs multiple tasks effectively.
• Excellent organizational skills.
• Acquires basic skills to perform routine tasks.
• Displays a sense of urgency when completing daily job functions.

Education and Experience:

• High school diploma or equivalent
• At least two years related customer service experience preferred.
• developed knowledge and skills through formal training or considerable work experience.
• Entry level job with little or no prior relevant work experience.
• Must have a valid driver's license, clean driving record, and ability to travel between work locations.

Compensation & Benefits

This is a full-time remote position. Compensation is a competitive salary and bonus structure complemented by a full benefits package.

Benefits include:

• Health Insurance
• Dental Insurance
• Vision Insurance
• 401K program
• Unlimited Paid Time Off

Company Culture & Values

We are a small and growing team, so your responsibilities will evolve rapidly. You will be challenged and supported by a great team in an environment where you can move fast, work hard, and see results.

EEO Statement: PayrHealth provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, or genetics. We comply with all applicable federal, state, and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment.