Customer Support Representative

Location: Remote

About vLex:

vLex is an award-winning international provider of innovative legal technology solutions that empower legal professionals worldwide. Our cutting-edge products and services enable legal teams to streamline their workflows, enhance productivity, and stay ahead in a rapidly evolving legal landscape.

Job Overview:

We are seeking a Customer Support Representative who thrives in a dynamic environment and is passionate about delivering expert, high-level, hands-on support. This role is perfect for someone who is a fast learner, who is high-energy, and a natural problem solver. You will need to have a proactive mindset and be adaptable, especially to new procedures, products, and systems as our team evolves. You will work directly with customers to resolve issues, provide guidance, and ensure a seamless experience with vLex’s products and services. You will also be responsible for selected assigned projects to support business operations and enhance the customer experience.

Key Responsibilities:

• Deliver exceptional customer support via phone, email, and chat, ensuring fast and effective solutions.
• Troubleshoot customer issues with accuracy and efficiency, escalating complex cases as needed.
• Quickly learn and retain new information, adapting to evolving products, services, and internal processes.
• Take ownership of customer concerns, working proactively to find resolutions and prevent future issues.
• Manage and complete select assigned projects, ensuring deadlines and quality standards are met.
• Maintain detailed and accurate customer interaction records in the CRM system.
• Collaborate with internal teams to improve customer experience and streamline processes.
• Stay up to date on product enhancements, offerings, and company policies.
• Uphold vLex’s standards for professionalism, responsiveness, and customer satisfaction.

Qualifications & Skills:

• 2+ years of experience in customer service, technical support, or a related field.
• Experience working with legal technology or research solutions preferred.
• Strong problem-solving skills with the ability to think quickly and adapt to new information.
• A proactive and solution-oriented mindset.
• High energy and a passion for helping customers.
• Excellent communication skills (verbal and written) with a customer-first approach.
• Ability to work independently and manage multiple tasks effectively.
• Detail-oriented with strong organizational skills.
• Tech-savvy with troubleshooting experience.
• Fast learner with the ability to absorb and apply new information quickly.
• Experience with CRM software and customer support tools is a plus.

Why join vLex?

• Competitive salary and benefits package, including vision, dental, and pet insurance.
• Opportunities for career growth and skill development.
• Work with an innovative and supportive team in a dynamic environment.
• Be part of a company that values customer satisfaction and continuous improvement.
• Ability to work remotely.

If you’re a high-energy problem-solver who thrives in a customer-focused role with a passion for providing top tier service, we’d love to hear from you!

How to Apply:

Submit your resume and a brief cover letter explaining why you're the perfect fit for this role.

vLex is an equal opportunity employer. We welcome candidates from all backgrounds to apply.

Note: This job description is intended to provide a general overview of the position and does not encompass all tasks or responsibilities that may be required. Responsibilities and expectations may evolve and change based on business needs.

Location: Remote

About vLex:

vLex is an award-winning international provider of innovative legal technology solutions that empower legal professionals worldwide. Our cutting-edge products and services enable legal teams to streamline their workflows, enhance productivity, and stay ahead in a rapidly evolving legal landscape.

Job Overview:

We are seeking a Customer Support Representative who thrives in a dynamic environment and is passionate about delivering expert, high-level, hands-on support. This role is perfect for someone who is a fast learner, who is high-energy, and a natural problem solver. You will need to have a proactive mindset and be adaptable, especially to new procedures, products, and systems as our team evolves. You will work directly with customers to resolve issues, provide guidance, and ensure a seamless experience with vLex’s products and services. You will also be responsible for selected assigned projects to support business operations and enhance the customer experience.

Key Responsibilities:

• Deliver exceptional customer support via phone, email, and chat, ensuring fast and effective solutions.
• Troubleshoot customer issues with accuracy and efficiency, escalating complex cases as needed.
• Quickly learn and retain new information, adapting to evolving products, services, and internal processes.
• Take ownership of customer concerns, working proactively to find resolutions and prevent future issues.
• Manage and complete select assigned projects, ensuring deadlines and quality standards are met.
• Maintain detailed and accurate customer interaction records in the CRM system.
• Collaborate with internal teams to improve customer experience and streamline processes.
• Stay up to date on product enhancements, offerings, and company policies.
• Uphold vLex’s standards for professionalism, responsiveness, and customer satisfaction.

Qualifications & Skills:

• 2+ years of experience in customer service, technical support, or a related field.
• Experience working with legal technology or research solutions preferred.
• Strong problem-solving skills with the ability to think quickly and adapt to new information.
• A proactive and solution-oriented mindset.
• High energy and a passion for helping customers.
• Excellent communication skills (verbal and written) with a customer-first approach.
• Ability to work independently and manage multiple tasks effectively.
• Detail-oriented with strong organizational skills.
• Tech-savvy with troubleshooting experience.
• Fast learner with the ability to absorb and apply new information quickly.
• Experience with CRM software and customer support tools is a plus.

Why join vLex?

• Competitive salary and benefits package, including vision, dental, and pet insurance.
• Opportunities for career growth and skill development.
• Work with an innovative and supportive team in a dynamic environment.
• Be part of a company that values customer satisfaction and continuous improvement.
• Ability to work remotely.

If you’re a high-energy problem-solver who thrives in a customer-focused role with a passion for providing top tier service, we’d love to hear from you!

How to Apply:

Submit your resume and a brief cover letter explaining why you're the perfect fit for this role.

vLex is an equal opportunity employer. We welcome candidates from all backgrounds to apply.

Note: This job description is intended to provide a general overview of the position and does not encompass all tasks or responsibilities that may be required. Responsibilities and expectations may evolve and change based on business needs.