Telecom Analyst

About The Job

• Contract to hire
  
  
  

The Telcom Analyst is responsible for installing, laying out, and maintaining all Telcom network components across the company. The successful candidate will work closely with cross-functional teams, including other infrastructure and operations teams, development teams, vendors, and leadership, to ensure network reliability and performance that aligns with business requirements.

Duties & Responsibilities

• Installs, configures, and maintains the organization's infrastructure objects, e.g., routers, ports, switches, and firewalls
• Has knowledge of LAN/WAN
• Installs, configures, and troubleshoots analog, digital, and VOIP telecom infrastructure
• Experience with Nextiva strongly preferred
• Ability to react quickly to outages and provide connectivity solutions for events in adverse weather conditions
• Monitors switches, firewalls, and SD-WAN devices for bandwidth usage, outages, and throughput
• Proactively researches, assesses trends, and makes recommendations for optimizing network infrastructure
• Review configurations, guidelines, standards, and policies to increase value and reliability to the organization
• Assists in developing documents, diagrams, policies, and procedures, and assist in training
• Provides weekly status reports on projects and outages
• Relies on experience and judgment to plan and accomplish tasks
• Works within a team environment, typically with guidance from the information security team, project lead, or manager
• Oversee the day-to-day operations of the Telecom unit within the assigned region
• Assign and prioritize tasks to the technicians using Service Desk (Zendesk) software and monitor the distribution of workload
• Conduct site surveys and liaise with the user community to ascertain their Telecom needs
• Escalate unresolved Telecom issues to senior IT staff by providing concise descriptions and supporting information
• Lead Telecom projects related to setting up new sites, upgrading infrastructure, and refresh equipment
• Enforce Quality Assurance by reviewing the documented resolutions of other techs in the Service Desk software
• Interface and Manage Telecom Vendors to resolve Telecom-related issues and system upgrades
• Handle escalated customer service issues (ISP and Weave) efficiently keeping customer satisfaction high
• Use of Telecommunications provisioning software and Nextiva to administer moves, adds, and changes on ACS end users' phones, VoIP phones, Voice Mail, and Fax Systems
• Coordinate and manage the relocation and new staff setup for all voice-related services; deliver, set up, and configure phone instruments as needed
• Use ACS Telecom Inventory Management System to keep up-to-date inventory on the voice and data lines and Telecom equipment
• Coordinate, prepare, and provide end-user technical training and/or documentation
• Provide work direction, problem resolution, and training to other technical support personnel as needed
• Enforce ACS' standard procedures for the disposal of end-of-life equipment
• Field escalated support calls and emails related to telecom support
• Prepare technical requirements/specifications/proposals/reports/design documents for Telecom services and equipment, i.e., VoIP, Video conferencing, etc., as needed
• Develop and execute migration plan of existing Centrex services to VoIP environment including the configuration and distribution of the software
• Excellent interpersonal and communication skills, both written and verbal
• Other duties as assigned
  
  
  

Travel Requirements

Between 20% and 50% Practice Name

Corporate Work Location

Hybrid

About The Job

• Contract to hire
  
  
  

The Telcom Analyst is responsible for installing, laying out, and maintaining all Telcom network components across the company. The successful candidate will work closely with cross-functional teams, including other infrastructure and operations teams, development teams, vendors, and leadership, to ensure network reliability and performance that aligns with business requirements.

Duties & Responsibilities

• Installs, configures, and maintains the organization's infrastructure objects, e.g., routers, ports, switches, and firewalls
• Has knowledge of LAN/WAN
• Installs, configures, and troubleshoots analog, digital, and VOIP telecom infrastructure
• Experience with Nextiva strongly preferred
• Ability to react quickly to outages and provide connectivity solutions for events in adverse weather conditions
• Monitors switches, firewalls, and SD-WAN devices for bandwidth usage, outages, and throughput
• Proactively researches, assesses trends, and makes recommendations for optimizing network infrastructure
• Review configurations, guidelines, standards, and policies to increase value and reliability to the organization
• Assists in developing documents, diagrams, policies, and procedures, and assist in training
• Provides weekly status reports on projects and outages
• Relies on experience and judgment to plan and accomplish tasks
• Works within a team environment, typically with guidance from the information security team, project lead, or manager
• Oversee the day-to-day operations of the Telecom unit within the assigned region
• Assign and prioritize tasks to the technicians using Service Desk (Zendesk) software and monitor the distribution of workload
• Conduct site surveys and liaise with the user community to ascertain their Telecom needs
• Escalate unresolved Telecom issues to senior IT staff by providing concise descriptions and supporting information
• Lead Telecom projects related to setting up new sites, upgrading infrastructure, and refresh equipment
• Enforce Quality Assurance by reviewing the documented resolutions of other techs in the Service Desk software
• Interface and Manage Telecom Vendors to resolve Telecom-related issues and system upgrades
• Handle escalated customer service issues (ISP and Weave) efficiently keeping customer satisfaction high
• Use of Telecommunications provisioning software and Nextiva to administer moves, adds, and changes on ACS end users' phones, VoIP phones, Voice Mail, and Fax Systems
• Coordinate and manage the relocation and new staff setup for all voice-related services; deliver, set up, and configure phone instruments as needed
• Use ACS Telecom Inventory Management System to keep up-to-date inventory on the voice and data lines and Telecom equipment
• Coordinate, prepare, and provide end-user technical training and/or documentation
• Provide work direction, problem resolution, and training to other technical support personnel as needed
• Enforce ACS' standard procedures for the disposal of end-of-life equipment
• Field escalated support calls and emails related to telecom support
• Prepare technical requirements/specifications/proposals/reports/design documents for Telecom services and equipment, i.e., VoIP, Video conferencing, etc., as needed
• Develop and execute migration plan of existing Centrex services to VoIP environment including the configuration and distribution of the software
• Excellent interpersonal and communication skills, both written and verbal
• Other duties as assigned
  
  
  

Travel Requirements

Between 20% and 50% Practice Name

Corporate Work Location

Hybrid