Operations Manager 3
Job Title: Operations Manager 3
Duration: 6 Months
Location: Ridgefield Park, NJ, USA
Pay Range: $30 per hour
Intelliswift Software Inc. conceptualizes, builds, and supports the world's most amazing technology products and solutions. Our team of rich experts from diverse backgrounds contributes to making Intelliswift one of the most reliable partners in IT and Talent solutions. We specialize in delivering world-class Digital Product Engineering, Data Management and Analytics, and Staffing Solutions services to Fortune companies, SMBs, ISVs, and fast-growing startups.
Description of responsibilities:
- Top 3 Skills -Vendor management, Advanced Excel & reporting, Order entry
Summary:
The main function of an operations manager is ensuring that the different departments in the company follow through with the plans and devises he/she makes for the business's success.
This position manages the day to day operations of the outsourced Business Center (BC). The operations Supervisor will be expected to execute the operational duties to contact center and vendor operations in alignment with approved operational goals. The Operations Supervisor audits vendor(s) daily, weekly and monthly deliverables against their contractual obligations and KPI s. This position will serve as a liaison between Samsung, Consumer accounts and contact center associates/Management and cross functional teams.
Roles and Responsibilities:
Support vendor operations manager in the implementation of new policies, procedures and standards for outsourced business center
Support outsourced business center on daily communication with delivery partner related to consumer deliveries, orders reconciliation and system issues
Coordinate daily communication between Returns teams and outsourced business center to complete returns reconciliation transactions
Own End to End order and delivery seeding and influencers programs for home appliances
Work with vendor operations Manager to audit quality of contact center agent calls
Support new accounts onboarded (Retail, Builder, Other)
Own end to end Damage Allowance program and Approve/Enter daily damage allowances for consumers
Own end to end Damage Allowance Audit Process for the Consumer accounts offering damage allowances
Own end to end Home Depot Small Appliances Return process
Own end to end Home Depot Store Display Return process
Send required daily, weekly and monthly reports
Interact with multiple departments (internal and external): Consumers (External - staff), Delivery Partner (External- staff), (Internal staff), Business Center Vendor (External - Supervisor teams to floor associates)
Work with Samsung s third party vendor(s) and multiple Samsung corporate teams: Logistics Outbound, Reverse Logistics, Supply Chain, Accounts Payable, Order management, Sales and Service, and More.
Oversee all necessary duties to sustain Samsung s main goal of ensuring a smooth delivery experience for the end consumers and customers purchasing home appliances from Samsung, directly or through one of the supported retailers.
Support all necessary duties to sustain vendor manager s main goal of ensuring a smooth delivery experience for the end consumers purchasing Samsung home appliances
Responsible for turnaround times for vendor reports
Responsible for new reports needed from vendor
Responsible for call recordings to audit
Necessary Skills / Attributes:
Vendor management experience, preferably with contact centers, hand-on experience with customer service, order management, vendor training, and sales operations
Call center experience desired but not required
Flexible and adaptable to Samsung s fast-paced, ever-changing environment, with the proven ability to work in ambiguous situations or with limited direction - Works effectively with competing priorities
Sales-driven; and can perform root-cause analysis to quickly find and present resolutions looking for someone that is tactical
Strong Proficiency with Microsoft Office Excel & PPT
Strong interpersonal, and communication skills to coordinate and support transactions across multiple teams
Ability to meet deadlines in a fast-paced and demanding environment
Regular, consistent and punctual attendance. Must be able to occasionally work later hours and weekends
Bachelor s Degree required
Years of experience: 4+ years
Some experience with Agile project/procedure management preferred
Pays attention to detail
Stays up-to-date
Can easily document a new process or problem
Can collect and condense data into information that can be acted on
Excels with computer software programs, i.e. Excel, PowerPoint, Word and new/emerging presentation programs
Ability to build internal cross-functional relationships and partnerships
Beeline************************************
Responsibilities:
Direct the activities of the various departments in the company and is concerned with pricing, sales, production and distribution of the companys products.
Responsible for managing the employees, creating their work schedules and distributing their duties.
Determine employment requirements as well as interviews and hires prospective employees.
An operations manager also trains the newly hired employees.
Manage all the activities that are associated with the production of the products the company offers.
Responsible for managing the performance of the employees such as sales promotions, coordinating with different division leads, planning the layout and design of the store, and setting the prices and credit terms, as well as identifies goods and services to be sold.
Supervise the remodeling of current the amenities and represent the company during client meetings and negotiations.
Handle problems in a calm and collected manner, even when under pressure.
Skills:
Microsoft office, Word, Excel
Excellent organization and mathematical skills
Familiarity with Windows-based computer programs a must
Education/Experience:
Bachelors Degree in business or related field
Experience with payroll processing and wage attachment
5-7 years of Experience
Intelliswift is committed to fair and equitable compensation practices. The range provided for this position is determined by various factors including, but not limited to, relevant work experience, skills, certifications, and location. Intelliswift offers medical insurance, dental insurance, vision insurance, supplemental life and AD&D insurance, and any other benefits per state law.
Equal Employment Opportunity Statement Intelliswift celebrates a diverse and inclusive workforce. We offer equal employment opportunities to all applicants and employees. All qualified applicants will be considered regardless of race, color, sex, gender identity, gender expressions, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other protected basis under the law.
Americans with Disabilities Act (ADA)
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact Intelliswift Human Resources Department
Other Employment Statements
Intelliswift participates in the E-Verify program.
Learn More For information on Intelliswift Software, Inc., visit our website at .
Job Title: Operations Manager 3
Duration: 6 Months
Location: Ridgefield Park, NJ, USA
Pay Range: $30 per hour
Intelliswift Software Inc. conceptualizes, builds, and supports the world's most amazing technology products and solutions. Our team of rich experts from diverse backgrounds contributes to making Intelliswift one of the most reliable partners in IT and Talent solutions. We specialize in delivering world-class Digital Product Engineering, Data Management and Analytics, and Staffing Solutions services to Fortune companies, SMBs, ISVs, and fast-growing startups.
Description of responsibilities:
- Top 3 Skills -Vendor management, Advanced Excel & reporting, Order entry
Summary:
The main function of an operations manager is ensuring that the different departments in the company follow through with the plans and devises he/she makes for the business's success.
This position manages the day to day operations of the outsourced Business Center (BC). The operations Supervisor will be expected to execute the operational duties to contact center and vendor operations in alignment with approved operational goals. The Operations Supervisor audits vendor(s) daily, weekly and monthly deliverables against their contractual obligations and KPI s. This position will serve as a liaison between Samsung, Consumer accounts and contact center associates/Management and cross functional teams.
Roles and Responsibilities:
Support vendor operations manager in the implementation of new policies, procedures and standards for outsourced business center
Support outsourced business center on daily communication with delivery partner related to consumer deliveries, orders reconciliation and system issues
Coordinate daily communication between Returns teams and outsourced business center to complete returns reconciliation transactions
Own End to End order and delivery seeding and influencers programs for home appliances
Work with vendor operations Manager to audit quality of contact center agent calls
Support new accounts onboarded (Retail, Builder, Other)
Own end to end Damage Allowance program and Approve/Enter daily damage allowances for consumers
Own end to end Damage Allowance Audit Process for the Consumer accounts offering damage allowances
Own end to end Home Depot Small Appliances Return process
Own end to end Home Depot Store Display Return process
Send required daily, weekly and monthly reports
Interact with multiple departments (internal and external): Consumers (External - staff), Delivery Partner (External- staff), (Internal staff), Business Center Vendor (External - Supervisor teams to floor associates)
Work with Samsung s third party vendor(s) and multiple Samsung corporate teams: Logistics Outbound, Reverse Logistics, Supply Chain, Accounts Payable, Order management, Sales and Service, and More.
Oversee all necessary duties to sustain Samsung s main goal of ensuring a smooth delivery experience for the end consumers and customers purchasing home appliances from Samsung, directly or through one of the supported retailers.
Support all necessary duties to sustain vendor manager s main goal of ensuring a smooth delivery experience for the end consumers purchasing Samsung home appliances
Responsible for turnaround times for vendor reports
Responsible for new reports needed from vendor
Responsible for call recordings to audit
Necessary Skills / Attributes:
Vendor management experience, preferably with contact centers, hand-on experience with customer service, order management, vendor training, and sales operations
Call center experience desired but not required
Flexible and adaptable to Samsung s fast-paced, ever-changing environment, with the proven ability to work in ambiguous situations or with limited direction - Works effectively with competing priorities
Sales-driven; and can perform root-cause analysis to quickly find and present resolutions looking for someone that is tactical
Strong Proficiency with Microsoft Office Excel & PPT
Strong interpersonal, and communication skills to coordinate and support transactions across multiple teams
Ability to meet deadlines in a fast-paced and demanding environment
Regular, consistent and punctual attendance. Must be able to occasionally work later hours and weekends
Bachelor s Degree required
Years of experience: 4+ years
Some experience with Agile project/procedure management preferred
Pays attention to detail
Stays up-to-date
Can easily document a new process or problem
Can collect and condense data into information that can be acted on
Excels with computer software programs, i.e. Excel, PowerPoint, Word and new/emerging presentation programs
Ability to build internal cross-functional relationships and partnerships
Beeline************************************
Responsibilities:
Direct the activities of the various departments in the company and is concerned with pricing, sales, production and distribution of the companys products.
Responsible for managing the employees, creating their work schedules and distributing their duties.
Determine employment requirements as well as interviews and hires prospective employees.
An operations manager also trains the newly hired employees.
Manage all the activities that are associated with the production of the products the company offers.
Responsible for managing the performance of the employees such as sales promotions, coordinating with different division leads, planning the layout and design of the store, and setting the prices and credit terms, as well as identifies goods and services to be sold.
Supervise the remodeling of current the amenities and represent the company during client meetings and negotiations.
Handle problems in a calm and collected manner, even when under pressure.
Skills:
Microsoft office, Word, Excel
Excellent organization and mathematical skills
Familiarity with Windows-based computer programs a must
Education/Experience:
Bachelors Degree in business or related field
Experience with payroll processing and wage attachment
5-7 years of Experience
Intelliswift is committed to fair and equitable compensation practices. The range provided for this position is determined by various factors including, but not limited to, relevant work experience, skills, certifications, and location. Intelliswift offers medical insurance, dental insurance, vision insurance, supplemental life and AD&D insurance, and any other benefits per state law.
Equal Employment Opportunity Statement Intelliswift celebrates a diverse and inclusive workforce. We offer equal employment opportunities to all applicants and employees. All qualified applicants will be considered regardless of race, color, sex, gender identity, gender expressions, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other protected basis under the law.
Americans with Disabilities Act (ADA)
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact Intelliswift Human Resources Department
Other Employment Statements
Intelliswift participates in the E-Verify program.
Learn More For information on Intelliswift Software, Inc., visit our website at .