Service Representative - Senior
Job Title: Service Representative - Senior
Duration: 6 Months
Location: Mississauga, ON, Canada
Pay Range: $22.75 per hour
Intelliswift Software Inc. conceptualizes, builds, and supports the world's most amazing technology products and solutions. Our team of rich experts from diverse backgrounds contributes to making Intelliswift one of the most reliable partners in IT and Talent solutions. We specialize in delivering world-class Digital Product Engineering, Data Management and Analytics, and Staffing Solutions services to Fortune companies, SMBs, ISVs, and fast-growing startups.
Description of responsibilities:
Job Title: Data Entry - Wire Payments
Location: Mississauga Ontario L5N 0B4 (rotating shifts- shifts are 7.5 hours/each and can span in timing from 7:30am- 6:30pm EST. Need to be flexible working their day within these confines. Hybrid working model 1-3 days in office/month, must be able to travel to office for training period.)
Duration - 7 Months
Contract Type: T4 only
Pay Rate - CA$22.75/hr
Job Description:
Role Mandate:
This group receives and processes incoming payments from other entities worldwide electronically. The focus of these individuals will be to repair incoming payments- when payments are processed, the process of the funds transmitting from their entity can error out- these reps will correct this route and ensure payments can process through their queue to the correct entity.
Team Culture:
This group operates in a true "productivity area- working with efficiency and speed is the main goal. The team works together to ensure each wire payment in their queue is completed by EOD as such, they rely on one another to work together and adhere to deadlines.
This role operates exclusively as a back-office function- there is no customer facing element to the role. Reps interact with their own teams (based out of Mississauga) as well as a sister site (of other service officers) in Montreal
Role Responsibilities Include (but are not limited to):
Repairing wire payments
Ensuring wire payments are processed with no process errors
Receiving payments in differing currencies and manually keying the funds into the correct currency in alignment with the customer's bank account
Working through their request queue with both speed and accuracy
Must-Have Skills:
Excellent typing skills- a speed of 50 words/minute at minimum
Superb typing accuracy
Strong communication skills- a bilingual candidate is an asset, but the work the team completes day to day is with English speaking customers
Willingness to learn
Strong work ethic
Nice to Have Skills:
Previous financial teller experience is a nice plus
Previous service rep experience for a banking client
Solid knowledge of general geography- this team handles transfers worldwide, and it can be helpful for candidates to have a good understanding of where countries are located and the currencies they leverage
Educational Background:
Post-secondary degree highly preferred- no discipline in specific is required, nor is it required the candidate come from a college or university background
Interview Process:
For the interview process, we will be doing it over a Microsoft Teams Meeting invite, if the candidate is able to join the meeting from a computer, tablet or phone they can joing through a hyperlink I will share once booked and Video call if preferred, if they are unable to join via link there will also be a dial-in # (audio only)
Note: in addition to a CV, please attach a typing test with your candidate submissions. Please use this website for the test ;/p>
Intelliswift is committed to fair and equitable compensation practices. The range provided for this position is determined by various factors including, but not limited to, relevant work experience, skills, certifications, and location. Intelliswift offers medical insurance, dental insurance, vision insurance, supplemental life and AD&D insurance, and any other benefits per state law.
Equal Employment Opportunity Statement Intelliswift celebrates a diverse and inclusive workforce. We offer equal employment opportunities to all applicants and employees. All qualified applicants will be considered regardless of race, color, sex, gender identity, gender expressions, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other protected basis under the law.
Americans with Disabilities Act (ADA)
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact Intelliswift Human Resources Department
Other Employment Statements
Intelliswift participates in the E-Verify program.
Learn More For information on Intelliswift Software, Inc., visit our website at .
Job Title: Service Representative - Senior
Duration: 6 Months
Location: Mississauga, ON, Canada
Pay Range: $22.75 per hour
Intelliswift Software Inc. conceptualizes, builds, and supports the world's most amazing technology products and solutions. Our team of rich experts from diverse backgrounds contributes to making Intelliswift one of the most reliable partners in IT and Talent solutions. We specialize in delivering world-class Digital Product Engineering, Data Management and Analytics, and Staffing Solutions services to Fortune companies, SMBs, ISVs, and fast-growing startups.
Description of responsibilities:
Job Title: Data Entry - Wire Payments
Location: Mississauga Ontario L5N 0B4 (rotating shifts- shifts are 7.5 hours/each and can span in timing from 7:30am- 6:30pm EST. Need to be flexible working their day within these confines. Hybrid working model 1-3 days in office/month, must be able to travel to office for training period.)
Duration - 7 Months
Contract Type: T4 only
Pay Rate - CA$22.75/hr
Job Description:
Role Mandate:
This group receives and processes incoming payments from other entities worldwide electronically. The focus of these individuals will be to repair incoming payments- when payments are processed, the process of the funds transmitting from their entity can error out- these reps will correct this route and ensure payments can process through their queue to the correct entity.
Team Culture:
This group operates in a true "productivity area- working with efficiency and speed is the main goal. The team works together to ensure each wire payment in their queue is completed by EOD as such, they rely on one another to work together and adhere to deadlines.
This role operates exclusively as a back-office function- there is no customer facing element to the role. Reps interact with their own teams (based out of Mississauga) as well as a sister site (of other service officers) in Montreal
Role Responsibilities Include (but are not limited to):
Repairing wire payments
Ensuring wire payments are processed with no process errors
Receiving payments in differing currencies and manually keying the funds into the correct currency in alignment with the customer's bank account
Working through their request queue with both speed and accuracy
Must-Have Skills:
Excellent typing skills- a speed of 50 words/minute at minimum
Superb typing accuracy
Strong communication skills- a bilingual candidate is an asset, but the work the team completes day to day is with English speaking customers
Willingness to learn
Strong work ethic
Nice to Have Skills:
Previous financial teller experience is a nice plus
Previous service rep experience for a banking client
Solid knowledge of general geography- this team handles transfers worldwide, and it can be helpful for candidates to have a good understanding of where countries are located and the currencies they leverage
Educational Background:
Post-secondary degree highly preferred- no discipline in specific is required, nor is it required the candidate come from a college or university background
Interview Process:
For the interview process, we will be doing it over a Microsoft Teams Meeting invite, if the candidate is able to join the meeting from a computer, tablet or phone they can joing through a hyperlink I will share once booked and Video call if preferred, if they are unable to join via link there will also be a dial-in # (audio only)
Note: in addition to a CV, please attach a typing test with your candidate submissions. Please use this website for the test ;/p>
Intelliswift is committed to fair and equitable compensation practices. The range provided for this position is determined by various factors including, but not limited to, relevant work experience, skills, certifications, and location. Intelliswift offers medical insurance, dental insurance, vision insurance, supplemental life and AD&D insurance, and any other benefits per state law.
Equal Employment Opportunity Statement Intelliswift celebrates a diverse and inclusive workforce. We offer equal employment opportunities to all applicants and employees. All qualified applicants will be considered regardless of race, color, sex, gender identity, gender expressions, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other protected basis under the law.
Americans with Disabilities Act (ADA)
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact Intelliswift Human Resources Department
Other Employment Statements
Intelliswift participates in the E-Verify program.
Learn More For information on Intelliswift Software, Inc., visit our website at .