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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
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Jobs or company...

Quality Program Coordinator

Salary undisclosed
Checking job availability...
Original
Simplified

We are seeking a Quality Program Coordinator to support Customer Information Services (CIS) within a dynamic Commercialization Contact Center environment. This role focuses on quality assurance, compliance, performance optimization, and process improvement for multi-channel customer interactions. The Quality Program Coordinator will play a crucial role in ensuring a high-quality, compliant, and consistent customer experience across various engagement channels.

Key Responsibilities:

  • Conduct quality reviews of multi-channel interactions (Phone, Live Chat, Email, Chatbot, Social Media, CSAT, SMS) to ensure adherence to policies and compliance requirements.
  • Support regulatory compliance, SOP adherence, and partner training to meet contractual and legal obligations.
  • Develop, manage, and maintain quality reporting, analytics, and performance trends for CIS and partner teams.
  • Identify and implement continuous improvement initiatives to enhance customer experience and operational efficiency.
  • Collaborate with internal and external teams to develop quality service standards, SOPs, and work instructions.
  • Provide coaching, calibration, and feedback to improve partner performance and ensure KPI alignment.
  • Support audit readiness, compliance tracking, and pharmacovigilance reconciliation.
  • Participate in user acceptance testing for system enhancements and updates.
  • Coordinate training initiatives and onboarding deliverables for external partner staff.

Qualifications & Experience:

  • Bachelor’s degree required (Life Sciences preferred).
  • 3+ years of experience in Contact Center quality assurance and/or training, preferably in Pharmaceutical, Life Sciences, or Healthcare industries.
  • Expertise in multi-channel contact centers (Phone, Email, Live Chat, Chatbot, SMS, Social Media).
  • Strong analytical, problem-solving, and critical-thinking skills.
  • Ability to work independently and manage multiple priorities in a fast-paced environment.
  • Detail-oriented with excellent listening and communication skills.
  • Proficiency in Microsoft Office; experience with Power BI and Tableau preferred.

Why Join Us?

This is an exciting opportunity to play a key role in driving quality excellence, compliance, and operational efficiency within a leading Commercialization Contact Center. If you are passionate about quality assurance, compliance, and customer experience, we encourage you to apply!

We are seeking a Quality Program Coordinator to support Customer Information Services (CIS) within a dynamic Commercialization Contact Center environment. This role focuses on quality assurance, compliance, performance optimization, and process improvement for multi-channel customer interactions. The Quality Program Coordinator will play a crucial role in ensuring a high-quality, compliant, and consistent customer experience across various engagement channels.

Key Responsibilities:

  • Conduct quality reviews of multi-channel interactions (Phone, Live Chat, Email, Chatbot, Social Media, CSAT, SMS) to ensure adherence to policies and compliance requirements.
  • Support regulatory compliance, SOP adherence, and partner training to meet contractual and legal obligations.
  • Develop, manage, and maintain quality reporting, analytics, and performance trends for CIS and partner teams.
  • Identify and implement continuous improvement initiatives to enhance customer experience and operational efficiency.
  • Collaborate with internal and external teams to develop quality service standards, SOPs, and work instructions.
  • Provide coaching, calibration, and feedback to improve partner performance and ensure KPI alignment.
  • Support audit readiness, compliance tracking, and pharmacovigilance reconciliation.
  • Participate in user acceptance testing for system enhancements and updates.
  • Coordinate training initiatives and onboarding deliverables for external partner staff.

Qualifications & Experience:

  • Bachelor’s degree required (Life Sciences preferred).
  • 3+ years of experience in Contact Center quality assurance and/or training, preferably in Pharmaceutical, Life Sciences, or Healthcare industries.
  • Expertise in multi-channel contact centers (Phone, Email, Live Chat, Chatbot, SMS, Social Media).
  • Strong analytical, problem-solving, and critical-thinking skills.
  • Ability to work independently and manage multiple priorities in a fast-paced environment.
  • Detail-oriented with excellent listening and communication skills.
  • Proficiency in Microsoft Office; experience with Power BI and Tableau preferred.

Why Join Us?

This is an exciting opportunity to play a key role in driving quality excellence, compliance, and operational efficiency within a leading Commercialization Contact Center. If you are passionate about quality assurance, compliance, and customer experience, we encourage you to apply!