Amazon Connect Developer - TypeScript, Python, AWS Lambda, Contact Center Solutions

Job Title: Amazon Connect Developer - TypeScript, Python, AWS Lambda, Contact Center Solutions Location: Brampton, ON ( Hybrid)
Duration/Term: Long Term Contract

Job Description

We are seeking a highly skilled and experienced Amazon Connect Developer to lead and contribute to large-scale contact center solutions. The ideal candidate will have a total of 7+ years in software development and at least 3+ years of hands-on experience working with Amazon Connect as a contact center lead or developer. This role involves designing, developing, deploying, and migrating contact center solutions, integrating with tools like Amazon Lex, AWS Lambda, and leveraging knowledge of AWS services.

Key Responsibilities

Contact Center Development

• Lead the design, development, deployment, and migration of scalable contact center solutions.
• Configure and manage Contact Flows, Queues, and Routing Profiles within Amazon Connect.
• Build complex integrations with Amazon Lex, AWS Lambda, and other AWS tools.

Technical Expertise

• Work with Dynamo DB, AWS CloudWatch, and AWS CloudTrail for system monitoring and logging.
• Apply and troubleshoot Amazon IAM concepts to ensure security and access control.
• Write high-quality technical design documents, lead review sessions with customers, and gather approvals for solutions.

Collaboration and Troubleshooting

• Collaborate effectively with internal and external stakeholders to address technical requirements and resolve issues professionally and promptly.
• Troubleshoot and resolve Amazon Connect Contact Flow and CCP (Contact Control Panel) issues efficiently.

Agile Methodology

• Participate in projects following Agile Methodology, ensuring iterative development and continuous improvement.

Qualifications

Must-Have

• 7+ years of experience in software development, including TypeScript and Python.
• At least 3+ years of hands-on experience as an Amazon Connect lead/developer.
• Proven expertise in configuring and managing Contact Flows, Queues, Routing Profiles, and integrations with Amazon Lex and AWS Lambda.
• Knowledge of Dynamo DB, AWS CloudWatch, and AWS CloudTrail.
• Strong understanding of Amazon IAM concepts for security and troubleshooting.
• Excellent ability to write technical design documents and lead review sessions with stakeholders.
• Experience working in Agile environments.

Nice-to-Have

• Experience in process optimization and scaling contact center solutions further.
• Familiarity with emerging contact center technologies and frameworks.

Key Skills

Amazon Connect, TypeScript, Python, Contact Flow configuration, AWS Lambda, Amazon Lex, Dynamo DB, AWS CloudWatch, AWS CloudTrail, IAM, Agile Methodology, technical documentation, contact center migration.

VDart Group, a global leader in technology, product, and talent management, empowers businesses with comprehensive solutions through our four distinct, industry-leading business units With a diverse team of over 4,000 professionals across 13 countries, we deliver strong results across various industries, including Fortune 500 companies

Committed to "People, Purpose, Planet," we prioritize social responsibility and sustainability, as evidenced by our EcoVadis Bronze Medal Certification and participation in the UN Global Compact

Our dedication to delivering strong results has earned us recognition as a trusted advisor for businesses seeking to drive innovation and growth, including many Fortune 500 companies Join our network! Partner with VDart Group to leverage our global network, industry expertise, and proven track record with a diverse clientele

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Job Title: Amazon Connect Developer - TypeScript, Python, AWS Lambda, Contact Center Solutions Location: Brampton, ON ( Hybrid)
Duration/Term: Long Term Contract

Job Description

We are seeking a highly skilled and experienced Amazon Connect Developer to lead and contribute to large-scale contact center solutions. The ideal candidate will have a total of 7+ years in software development and at least 3+ years of hands-on experience working with Amazon Connect as a contact center lead or developer. This role involves designing, developing, deploying, and migrating contact center solutions, integrating with tools like Amazon Lex, AWS Lambda, and leveraging knowledge of AWS services.

Key Responsibilities

Contact Center Development

• Lead the design, development, deployment, and migration of scalable contact center solutions.
• Configure and manage Contact Flows, Queues, and Routing Profiles within Amazon Connect.
• Build complex integrations with Amazon Lex, AWS Lambda, and other AWS tools.

Technical Expertise

• Work with Dynamo DB, AWS CloudWatch, and AWS CloudTrail for system monitoring and logging.
• Apply and troubleshoot Amazon IAM concepts to ensure security and access control.
• Write high-quality technical design documents, lead review sessions with customers, and gather approvals for solutions.

Collaboration and Troubleshooting

• Collaborate effectively with internal and external stakeholders to address technical requirements and resolve issues professionally and promptly.
• Troubleshoot and resolve Amazon Connect Contact Flow and CCP (Contact Control Panel) issues efficiently.

Agile Methodology

• Participate in projects following Agile Methodology, ensuring iterative development and continuous improvement.

Qualifications

Must-Have

• 7+ years of experience in software development, including TypeScript and Python.
• At least 3+ years of hands-on experience as an Amazon Connect lead/developer.
• Proven expertise in configuring and managing Contact Flows, Queues, Routing Profiles, and integrations with Amazon Lex and AWS Lambda.
• Knowledge of Dynamo DB, AWS CloudWatch, and AWS CloudTrail.
• Strong understanding of Amazon IAM concepts for security and troubleshooting.
• Excellent ability to write technical design documents and lead review sessions with stakeholders.
• Experience working in Agile environments.

Nice-to-Have

• Experience in process optimization and scaling contact center solutions further.
• Familiarity with emerging contact center technologies and frameworks.

Key Skills

Amazon Connect, TypeScript, Python, Contact Flow configuration, AWS Lambda, Amazon Lex, Dynamo DB, AWS CloudWatch, AWS CloudTrail, IAM, Agile Methodology, technical documentation, contact center migration.

VDart Group, a global leader in technology, product, and talent management, empowers businesses with comprehensive solutions through our four distinct, industry-leading business units With a diverse team of over 4,000 professionals across 13 countries, we deliver strong results across various industries, including Fortune 500 companies

Committed to "People, Purpose, Planet," we prioritize social responsibility and sustainability, as evidenced by our EcoVadis Bronze Medal Certification and participation in the UN Global Compact

Our dedication to delivering strong results has earned us recognition as a trusted advisor for businesses seeking to drive innovation and growth, including many Fortune 500 companies Join our network! Partner with VDart Group to leverage our global network, industry expertise, and proven track record with a diverse clientele

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.