ServiceNow ITSM Developer

ServiceNow ITSM Developer

Location: Pittsburgh, PA or Strongsville, OH or Birmingham, AL or Farmers Branch, TX (Dallas ,TX preferred)

(Hybrid 3 days office / 2 days remote)

Years of Experience: 11+ years applicable experience required

Function of the Group: ITSM IT Service Management

Industry background: Implementation of ServiceNow in a large organization

Team Dynamic: Team consists of about 60: BSA, Developers, Scrum Master, QE (Full Agile Crew)

Roles and Responsibilities:

• Confer with clients regarding the nature of the information processing or computation needs.
• Interview or survey workers, observe job performance or perform the job to determine what information is processed and how it is processed.
• Coordinate and link the computer systems within an organization to increase compatibility and so information can be shared.
• Consult with management to ensure agreement on system principles.
• Expand or modify system to serve new purposes or improve work flow.
• Needs experience in configuring and implementing the Service Now platform specifically for Digital Product Release

Must Have Technical Skills:

1. Hands-on ServiceNow development experience with expertise in ITSM, Change, Release, Demand, and Service Level Management.
2. Strong knowledge of ServiceNow scripting (JavaScript, Glide API, AngularJS, HTML, CSS,

REST/SOAP APIs).

1. Experience with Flow Designer, Workflow Editor, Business Rules, UI Policies, and Script Includes.
2. Expertise in ServiceNow integrations using REST/SOAP APIs, IntegrationHub, MID Server, and thirdparty tools.
3. Proficiency in ServiceNow data model, CMDB, and ITOM principles.
4. Experience in ServiceNow upgrades, cloning, and instance management.
5. Strong understanding of ITIL v4 framework and best practices.

Screening Questions:

1. Have you support ServiceNow as a platform not as an end user?

Summary:

Responsible for the provisioning of any IT development, analysis, Information management (DBA), or QA requiring specialized knowledge of a niche technology.

Job Responsibilities:

• Modify existing databases and database management systems.
• Write and code logical and physical database descriptions and specify identifiers of database to management system or direct others in coding descriptions.
• Work as part of a project team to coordinate database development and determine project scope and limitations.
• Review project requests describing database user needs to estimate time and cost required to accomplish project.
• Perform other duties as assigned.

Skills:

• Verbal and written communication skills, problem solving skills, customer service and interpersonal skills.
• Ability to work independently and manage one s time.
• Knowledge of the full software development lifecycle: from business/systems analysis, through requirements gathering and functional specification authoring, to development, testing and delivery.
• Ability to troubleshoot issues and make system changes as needed to resolve issue.
• Knowledge of XML, Java, JSP and other relevant software.
• Knowledge of computer development software as it relates to systems, such as SQL, VisualBasic, etc.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

ServiceNow ITSM Developer

Location: Pittsburgh, PA or Strongsville, OH or Birmingham, AL or Farmers Branch, TX (Dallas ,TX preferred)

(Hybrid 3 days office / 2 days remote)

Years of Experience: 11+ years applicable experience required

Function of the Group: ITSM IT Service Management

Industry background: Implementation of ServiceNow in a large organization

Team Dynamic: Team consists of about 60: BSA, Developers, Scrum Master, QE (Full Agile Crew)

Roles and Responsibilities:

• Confer with clients regarding the nature of the information processing or computation needs.
• Interview or survey workers, observe job performance or perform the job to determine what information is processed and how it is processed.
• Coordinate and link the computer systems within an organization to increase compatibility and so information can be shared.
• Consult with management to ensure agreement on system principles.
• Expand or modify system to serve new purposes or improve work flow.
• Needs experience in configuring and implementing the Service Now platform specifically for Digital Product Release

Must Have Technical Skills:

1. Hands-on ServiceNow development experience with expertise in ITSM, Change, Release, Demand, and Service Level Management.
2. Strong knowledge of ServiceNow scripting (JavaScript, Glide API, AngularJS, HTML, CSS,

REST/SOAP APIs).

1. Experience with Flow Designer, Workflow Editor, Business Rules, UI Policies, and Script Includes.
2. Expertise in ServiceNow integrations using REST/SOAP APIs, IntegrationHub, MID Server, and thirdparty tools.
3. Proficiency in ServiceNow data model, CMDB, and ITOM principles.
4. Experience in ServiceNow upgrades, cloning, and instance management.
5. Strong understanding of ITIL v4 framework and best practices.

Screening Questions:

1. Have you support ServiceNow as a platform not as an end user?

Summary:

Responsible for the provisioning of any IT development, analysis, Information management (DBA), or QA requiring specialized knowledge of a niche technology.

Job Responsibilities:

• Modify existing databases and database management systems.
• Write and code logical and physical database descriptions and specify identifiers of database to management system or direct others in coding descriptions.
• Work as part of a project team to coordinate database development and determine project scope and limitations.
• Review project requests describing database user needs to estimate time and cost required to accomplish project.
• Perform other duties as assigned.

Skills:

• Verbal and written communication skills, problem solving skills, customer service and interpersonal skills.
• Ability to work independently and manage one s time.
• Knowledge of the full software development lifecycle: from business/systems analysis, through requirements gathering and functional specification authoring, to development, testing and delivery.
• Ability to troubleshoot issues and make system changes as needed to resolve issue.
• Knowledge of XML, Java, JSP and other relevant software.
• Knowledge of computer development software as it relates to systems, such as SQL, VisualBasic, etc.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.