Technical Support Tech

Onsite role -

Key Responsibilities:

• Hardware Testing & Repair: Diagnose, test, clean, and repair IT hardware (including desktops, laptops, iPads, monitors, barcode scanners, POS accessories, etc.). Perform component-level repairs when possible.
• Software Installation: Install operating system images on Windows PCs and laptops.
• Incident & Request Management:
  • Monitor ticketing system queues for user incidents and requests.
  • Configure and ship IT equipment to fulfill incoming service requests.
  • Provide daily status updates via the ticketing system.
• Asset Management:
  • Process remote employee terminations and store closures by coordinating the return of IT equipment.
  • Update asset assignment records for incoming and outgoing hardware.
• Shipping & Inventory Control:
  • Assist with inbound package receiving, inventory updates, and equipment sorting.
  • Manage outbound shipments, ensuring timely delivery of required equipment.
  • Maintain adequate stock levels of repair parts and IT equipment.
• Vendor Coordination:
  • Process requests for third-party or vendor repair services for non-repairable equipment.
• Workspace Maintenance:
  • Maintain a clean and organized lab and warehouse area.
  • Ensure compliance with internal IT processes and best practices.
• Reporting & Communication:
  • Provide project updates and status reports to management or project leads.
  • Utilize IT helpdesk systems efficiently to track and manage requests.
• Other duties as assigned.

Required Skills & Qualifications:

• Education: High School Diploma or GED (Required)
• Experience:
  • Minimum 2+ years of hands-on experience in component-level break/fix repairs of IT equipment (Required)
  • Experience with Dell and Lenovo desktops/laptops, and client printers (Preferred)
• Certifications: CompTIA A+ Certification (Strongly Preferred)
• Technical Skills:
  • Strong understanding of IT hardware components and repair processes.
  • Experience enrolling and supporting devices via Mobile Device Management (MDM) systems.
• Soft Skills:
  • Strong written and verbal communication skills.
  • Ability to work independently and manage tasks with minimal supervision.
  • Strong problem-solving skills and attention to detail.

Physical Requirements:

• Ability to stand for extended periods.
• Ability to stoop, kneel, bend, and reach frequently.
• Capable of lifting and moving equipment up to 30 lbs regularly.
• Must have the manual dexterity required to operate a computer and office equipment.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Onsite role -

Key Responsibilities:

• Hardware Testing & Repair: Diagnose, test, clean, and repair IT hardware (including desktops, laptops, iPads, monitors, barcode scanners, POS accessories, etc.). Perform component-level repairs when possible.
• Software Installation: Install operating system images on Windows PCs and laptops.
• Incident & Request Management:
  • Monitor ticketing system queues for user incidents and requests.
  • Configure and ship IT equipment to fulfill incoming service requests.
  • Provide daily status updates via the ticketing system.
• Asset Management:
  • Process remote employee terminations and store closures by coordinating the return of IT equipment.
  • Update asset assignment records for incoming and outgoing hardware.
• Shipping & Inventory Control:
  • Assist with inbound package receiving, inventory updates, and equipment sorting.
  • Manage outbound shipments, ensuring timely delivery of required equipment.
  • Maintain adequate stock levels of repair parts and IT equipment.
• Vendor Coordination:
  • Process requests for third-party or vendor repair services for non-repairable equipment.
• Workspace Maintenance:
  • Maintain a clean and organized lab and warehouse area.
  • Ensure compliance with internal IT processes and best practices.
• Reporting & Communication:
  • Provide project updates and status reports to management or project leads.
  • Utilize IT helpdesk systems efficiently to track and manage requests.
• Other duties as assigned.

Required Skills & Qualifications:

• Education: High School Diploma or GED (Required)
• Experience:
  • Minimum 2+ years of hands-on experience in component-level break/fix repairs of IT equipment (Required)
  • Experience with Dell and Lenovo desktops/laptops, and client printers (Preferred)
• Certifications: CompTIA A+ Certification (Strongly Preferred)
• Technical Skills:
  • Strong understanding of IT hardware components and repair processes.
  • Experience enrolling and supporting devices via Mobile Device Management (MDM) systems.
• Soft Skills:
  • Strong written and verbal communication skills.
  • Ability to work independently and manage tasks with minimal supervision.
  • Strong problem-solving skills and attention to detail.

Physical Requirements:

• Ability to stand for extended periods.
• Ability to stoop, kneel, bend, and reach frequently.
• Capable of lifting and moving equipment up to 30 lbs regularly.
• Must have the manual dexterity required to operate a computer and office equipment.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.