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Sr Director Solution Consulting

Salary undisclosed

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Company Description

Sprinklr is a leading enterprise software company specializing in all customer-facing functions. With its advanced AI-powered Unified-CXM platform, Sprinklr enables companies to deliver personalized customer experiences across all modern channels. Headquartered in New York City, Sprinklr has a global presence, working with more than 1,400 enterprises, including major brands like Microsoft, P&G, and Samsung, as well as over 50% of the Fortune 100. Sprinklr helps companies unify their teams to improve customer satisfaction.

Role Description

This is a full-time remote role for a Sr Director Solution Consulting. The Sr Director Solution Consulting will lead and manage the solution consulting team, providing strategic guidance and ensuring the successful implementation of Sprinklr's Unified-CXM platform for clients. Responsibilities include overseeing the development of customized solutions for clients, collaborating with sales and product teams, conducting product demonstrations, and offering continuous improvement recommendations. The role involves both managing team performance and directly engaging with key stakeholders to drive customer success.

Qualifications
  • Proven experience in solution consulting, solution architecture, or related fields
  • Strong knowledge of customer experience management (CXM) and enterprise software solutions
  • Leadership skills with experience managing and mentoring a team
  • Excellent communication and presentation skills
  • Ability to work collaboratively with cross-functional teams
  • Strong strategic thinking and problem-solving abilities
  • Experience in AI-powered software solutions and digital transformation is a plus
  • Bachelor's degree in Computer Science, Information Technology, Business Administration, or related field; an advanced degree is a plus
Company Description

Sprinklr is a leading enterprise software company specializing in all customer-facing functions. With its advanced AI-powered Unified-CXM platform, Sprinklr enables companies to deliver personalized customer experiences across all modern channels. Headquartered in New York City, Sprinklr has a global presence, working with more than 1,400 enterprises, including major brands like Microsoft, P&G, and Samsung, as well as over 50% of the Fortune 100. Sprinklr helps companies unify their teams to improve customer satisfaction.

Role Description

This is a full-time remote role for a Sr Director Solution Consulting. The Sr Director Solution Consulting will lead and manage the solution consulting team, providing strategic guidance and ensuring the successful implementation of Sprinklr's Unified-CXM platform for clients. Responsibilities include overseeing the development of customized solutions for clients, collaborating with sales and product teams, conducting product demonstrations, and offering continuous improvement recommendations. The role involves both managing team performance and directly engaging with key stakeholders to drive customer success.

Qualifications
  • Proven experience in solution consulting, solution architecture, or related fields
  • Strong knowledge of customer experience management (CXM) and enterprise software solutions
  • Leadership skills with experience managing and mentoring a team
  • Excellent communication and presentation skills
  • Ability to work collaboratively with cross-functional teams
  • Strong strategic thinking and problem-solving abilities
  • Experience in AI-powered software solutions and digital transformation is a plus
  • Bachelor's degree in Computer Science, Information Technology, Business Administration, or related field; an advanced degree is a plus